Eliot House

21 Crooked Billet Street, Morton, Gainsborough DN21 3AH
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9.7 45 Reviews
  • Eliot House, Gainsborough
Eliot House is registered for 29 service users, with provision tailored towards nursing care including for clients diagnosed with various forms of dementia.

One of the leading care homes, the care team offers residential care for those who need help with daily tasks, nursing care for people who have complex medical needs, and respite care to give family or friends a well-earned break.

Eliot House has a stable team. The home manager has been working at the home for over 20 years, nurses have been at the home for 15 years, and the administrator and various care team members have over 20 years of combined service at Eliot House.

All carers are highly qualified and resourced to achieve high standards of care, respecting the privacy and dignity of all involved and valuing feedback from family and loved ones of residents.

The service provides quality care for people who need support with everyday activities such as washing, dressing, or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

The dedicated care team offers residential care to those who needs help with daily tasks, nursing care for people who have complex medical needs, and respite care to give family or friends a well-earned break.

Short-term respite care is also offered at the home.

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Care Provided by Eliot House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shanti Rampal (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999
    • Number of floors: 3

Funding & Fees Guide for Eliot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,050
    • RESPITE Self-Funded Nursing Dementia Care from £1,050

  • (These prices are only a guideline, please contact Eliot House Nursing Home to find out the exact price for your requirements.)
    Hairdressing and chiropody services are not included in weekly fees
  • (these prices are only a guideline, please contact Eliot House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome all visitors 24/7 however the home promote protected meal times so please if possible avoid meal times.


  • Parking

  • Car Park on site


Eliot House Reviews (45)

Total of 45, showing 1-20
9.7

Eliot House has a Review Score of 9.7 (9.748) out of 10, based on 12 reviews in the last 2 years. Over all time Eliot House has 45 reviews.

Overall Experience

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  • 11
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Review from J S (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always full of praise for all the exceptional care, concern and kindness which everyone at Eliot House gives to my mum and to my family. They go out of their way to help and make every day a special day for mum and the other residents. I am always humbled by their attention to detail, their genuine
care and thoughtfulness and very much appreciate how mum is cared for. Every event, however small, is always celebrated and made special to provide happy memories for relatives and the knowledge that my mum has enjoyed the celebration even though she will not have the same memory of it that I and my family will keep.
The Eliot House family put such effort into these special occasions and I am so grateful for all the time, trouble and care that goes into making them special and memorable. Thank you everyone for everything that you do, you are all very special and very much appreciated. There are not enough stars in the ratings to praise you highly enough!

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for your review. I will pass on to team. Thank you once again.


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Review from Madeleine K (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive thank you to all staff at Eliot House, we cannot thank you enough. Mum spent over 6 years being cared for at Eliot House Nursing Home, passing away peacefully this January 2025. Mum was always treated with respect, kindness, her needs anticipated and supported above and beyond that we could
have hoped for.


The Manager and all the staff are a wonderful caring team, and I came to regard them as friends, or part of the family. Mum's room always looked immaculate, and her clothes clean and tidy, thank you to all the team that took such care with this important aspect, we really did appreciate this.


Thank you for your wonderful care during these 6 years, especially during the difficult pandemic time, we know that you kept mum happy and safe, I am so thankful for the many video calls that you were always happy to facilitate and which gave me peace of mind. The care extended to the very sensitive way mum, and my sister and I were treated in mum's final peaceful time.


Reply from Chris Harpham, Quality and Compliance Manager at Eliot House

Thank you so much for your review, it's great to hear the team at Eliot House has done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review from Lee M (Grandson of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you will never be enough. I could have searched the world, to find a home for my grandmother, that provided the care and love she deserved. If I had hand picked the carers and nurses myself, I would be picking the exact team that took so special care of her. Her care and happiness was my one priority,
and they delivered that tenfold. It takes a special kind of person to even be a carer, and it takes a super talented manager to pull all that together. My heart is broken now, but Eliot House made this one very happy, unforgettable journey. A journey I wouldn't change and will treasure forever. You are all in my heart. Thank you!

Reply from Chris Harpham, Quality and Compliance Manager at Eliot House

We are sorry for your loss, your grandmother was such a lovely lady and will be greatly missed. Thank you so much for your review, it's great to hear the team at Eliot have done some good work. We value the feedback received and this will be shared with the team. Thanks again


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Review from K M (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly, my mother died a few days ago. She'd been resident at Eliot House for some time and in those years had been looked after very well. The care at the house is very attentive in spite of all the challenges that the less well residents present. It's well managed - food is good, activities are stimulating
and access is never a problem. It's never easy to come to terms with the idea that a parent has care needs that one can't fulfil oneself. Caring is a skilled profession and one that is much under-rated until you see it practised well. I'm very grateful to the staff at Eliot House. My mothers last few weeks were no cakewalk - they would have been far, far worse without the care she received.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for your review. Much appreciated. I will share with the team.


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Review from Carole H (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the hardest thing to hear that dad needed to be in a care home as it was no longer safe for him to be in his own home. I visited a number of care homes but they didn't feel quite right. However, I followed up on a recommendation and went to visit Eliot House. I knew as soon as I stepped through
the door that this was going to be a great place for dad. The manager was really lovely as were all the staff I met that day. It really is a care home. Dad has been there for just over a week and every day he tells me he likes it. I'm not surprised he's so well looked after. Great food and amazing staff, many of who have been there for a long time. Nothing is too much trouble and now finally I can breathe and relax knowing all his needs are being met, and he's safe and happy. He's getting a lot of stimulation and interaction from all the staff and participating in a range of activities. This is personalised care at its best.

Reply from Shanti Rampal, Manager at Eliot House

Thank you for your review. Much appreciated. I will share them with the team.


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Review from L W (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management of this home highly enough, My mum spent the final weeks of her life here being treated with the utmost care and attention. They all made what was a very difficult time so much easier to handle for the family. Thank you everyone at Eliot House you are all diamonds.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for the review, I will share it with our team. Much appreciated.


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Review from R S (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident in December 2023, and since then, I have had peace of mind my dad is cared for and safe.
The staff are excellent, always friendly and chat how my dad is, nothing is too much trouble.
Eliot House is homely and is always clean, his room is always clean and tidy. The food
is excellent. My dad is treated with compassion and dignity.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for the review. I will share this with our team. Thank you.


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Review from J B (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother visited daycare once or twice a week during the summer of 2023. Following a hospital admission, it became evident she would no longer be able to live at home, we were fortunate to be offered a placement at Eliot House. The manager and staff keep me well informed and I see at first hand during
my visits the caring relationships they have with the residents. The home always feels fresh and clean, the food is freshly cooked and the menu is varied. There are regular events when family and friends are invited to join in with activities and socialise together. The Easter Egg Hunt was a huge success with residents pointing out the ‘hiding places’ to the children who eagerly gathered up the eggs for later consumption. Overall I am confident knowing that my mother’s best interests are considered at all times, she is comfortable and safe with people who genuinely care.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for the review. Much appreciated. I will share it with all staff.


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Review from C B (Daughter-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years ago when it became evident that mum-in-law needed more care than we could provide in her own home we had no hesitation in choosing Eliot House. A few years earlier her late husband had been a resident and we were completely satisfied with the high standard of care he received. All of the
staff are friendly and approachable. The residents are treated kindly with respect and dignity. The building is clean and always smells pleasant. Meals provided are nutritious and varied. Visitors are welcomed and staff are on hand to give updates to loved ones. Mum-in-law enjoys the company of both other residents and staff, loves the food and is happy to live at Eliot House.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for the review. Much appreciated! We strive to provide excellent care.


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Review from Collette R (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into full-time care at Eliot House after previously attending for day care. Mum has been warmly welcomed into the home. The lovely staff always have smiles on their faces, are upbeat, and welcome residents' families into the home. Mum has settled well in their care. I feel 100% relaxed knowing
she is treated kindly and with dignity at all times.
Staff respond well to individual needs and they know mum's personality, adapting their care style to suit this. The routine is not regimented, mum has the freedom to make choices for herself. Mum enjoys the food and loves sitting around the table to eat in a family atmosphere. She has made friends and is no longer lonely. She enjoys the activities and trips. The home is well-maintained and is bright and stimulating for the residents.
Communication is excellent. I access care notes online and talk to staff when I visit. I would wholeheartedly recommend this care home to others looking for loving care for their loved ones.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for the amazing review!
Much appreciated.


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Review from G B (Husband of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my wife is receiving and all the staff and management treat her with kindness and dignity. She seems now to be settled into the system.

Reply from Shanti Rampal, Manager at Eliot House

Thank you for the positive feedback, much appreciated.


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Review from M B (Son of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is made very comfortable and is always in clean clothes. The care home only ever smells of good cooking from the kitchen. Staff and management are friendly and helpful, always having a laugh with my mum. Could not be any better place for my mum. Thanks.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much MB for the review. Much appreciated by the staff and management.


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Review from Hilary C (Respite Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Eliot House from the hospital as an urgent referral. I have been cared for by all staff looking after me. The home is clean and does not smell. The room has an ensuite and a hospital bed. The food is cooked fresh and there is a choice of meals, it's hot and tasty. Nothing is too much trouble,
I was treated with dignity at all times 100% plus.

Reply from Shanti Rampal, Manager at Eliot House

Thank you Hillary for the appreciation, it was great to have you at Eliot House.


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Review from Sarah A (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Eliot House nursing home has been overwhelmingly positive from the outset. The care and compassion from staff is excellent at all times. They are absolutely lovely and handle my mother really well. I know I can rest easy knowing that my wonderful mother is well cared for and in very
good hands. I am more than happy to recommend Eliot House Nursing Home, every carer is committed to their job and that speaks volumes.

Reply from Shanti Rampal, Manager at Eliot House

Thank you, Sarah, for the review. Much appreciated by the staff and management.


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Review from Howard R (Respite Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was good, staff were very friendly and good fun.

Reply from Shanti Rampal, Manager at Eliot House

Thank you for your appreciation. Much appreciated by the management.


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Review from M W (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With my elderly father needing to move into residential nursing care this was a very anxious time not only for my father but our family as a whole, it is a major change and fraught with concerns, questions, worries for all. I have to say from stepping into Eliot House and meeting the manager and staff
for the first time, we were immediately put at ease, everybody was so welcoming and clearly understood and empathised with how we were all feeling. We were given a tour of the home and everything was explained to us all, the staff immediately engaged with my father and explained how if he became a resident, it would be his home in which they worked rather than him being in their place of work, they stressed how important it was to them that dad saw it as his home, not a prison, he could make his room his own. My father has now been there for a number of weeks and absolutely loves it. His health, social interaction, mobility and general happiness have improved beyond recognition. Superb.

Reply from Shanti Rampal, Manager at Eliot House

Thank you for the appreciation. Much appreciated by the management.


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Review from O A (Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable here, care is excellent. I would recommend this care home. This care home should be visited by people in Government or someone in authority.

Reply from Shanti Rampal, Manager at Eliot House

Thank you very much for reviewing us, much appreciated by all staff.


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Review from L C (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work extremely hard at Eliot House always on the go and doing their very best but are understaffed like most care providers. The staff are approachable friendly and welcoming but as they are so busy you don’t like to bother them but nothing is ever too much trouble for them. The building is
getting very tired in places and could do with some modernising.

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Review from Angela G (Wife of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are brilliant and go out of their way to help the residents. They never stop working, doing all that they can. Like all care homes, it would be good to have more staff. This care home has just been taken over by a new care group and has already started to update the building.

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Review from Diane H (Civil Partner of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start to say my feelings about Eliot House? This place is a little gem. My partner has been here for about three months now. The care that is given to the residents is the most loving and caring attitude you could wish for. These people are so dedicated to the residents, and the passion they
show gives me 100% satisfaction in knowing this is a fantastic place. Nothing is ever too much trouble for them, even just to ask questions and also they are very supportive to us the family. Thanks so much to everyone for the love and care you are giving!

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Eliot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Eliot House is calculated as follows: ( (111 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eliot House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Shanti

Shanti Rampal

Job Title: Manager

Joined: 2012

I have been a Registered Nurse for many years & a Registered Manager at Eliot House since 2012.
My passion for providing an excellent quality of care delivered with kindness and compassion remains fundamentally at the heart of my work.
I am very proud to lead the Team at Eliot House where every member of Staff follow the same ethos as myself


Chris

Chris Harpham

Job Title: Quality & Compliance Manager

Joined: 2022

I have worked in care for 16 years in various roles.


Frequently Asked Questions about Eliot House

What types of Care is Eliot House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eliot House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eliot House have?

There are 21 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Eliot House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eliot House to the centre of Gainsborough?

1.2 mile(s) as the crow flies, distance by road may be significantly further.