Eliot House

21 Crooked Billet Street, Morton, Gainsborough DN21 3AH
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9.7 45 Reviews
  • Eliot House, Gainsborough
Eliot House is registered for 29 service users, with provision tailored towards nursing care including for clients diagnosed with various forms of dementia.

One of the leading care homes, the care team offers residential care for those who need help with daily tasks, nursing care for people who have complex medical needs, and respite care to give family or friends a well-earned break.

Eliot House has a stable team. The home manager has been working at the home for over 20 years, nurses have been at the home for 15 years, and the administrator and various care team members have over 20 years of combined service at Eliot House.

All carers are highly qualified and resourced to achieve high standards of care, respecting the privacy and dignity of all involved and valuing feedback from family and loved ones of residents.

The service provides quality care for people who need support with everyday activities such as washing, dressing, or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

The dedicated care team offers residential care to those who needs help with daily tasks, nursing care for people who have complex medical needs, and respite care to give family or friends a well-earned break.

Short-term respite care is also offered at the home.

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Care Provided by Eliot House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shanti Rampal (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999
    • Number of floors: 3

Funding & Fees Guide for Eliot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,050
    • RESPITE Self-Funded Nursing Dementia Care from £1,050

  • (These prices are only a guideline, please contact Eliot House Nursing Home to find out the exact price for your requirements.)
    Hairdressing and chiropody services are not included in weekly fees
  • (these prices are only a guideline, please contact Eliot House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome all visitors 24/7 however the home promote protected meal times so please if possible avoid meal times.


  • Parking

  • Car Park on site


Eliot House Reviews (45)

Total of 45, showing 21-40
9.7

Eliot House has a Review Score of 9.7 (9.748) out of 10, based on 12 reviews in the last 2 years. Over all time Eliot House has 45 reviews.

Overall Experience

  • 34
  • 11
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Date Published

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Review from Colin R (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find all staff at Eliot House extremely friendly helpful and welcoming during my visits to see Mum. Any questions I may have are always answered. During these difficult times (covid 19 related) I am unable to see Mum but Facebook allows me to see her taking part in activities from day to day
and she always looks happy. I would just like to say on behalf of my family that we are all extremely grateful to all for caring for Mum. Keep up the excellent work.

Reply from Shanti Rampal, Home Manager at Eliot House

Thank you for your lovely review, it is much appreciated by all the staff.


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Review from Adrian C (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Elliot House for approximately 10 months now, and can honestly say I’m am more than extremely satisfied with the care that he is getting. It has been a very emotional and stressful time not being able to see dad due to COVID-19 restrictions, but the staff at the home have kept
me informed over the phone on how dad is doing and they also have an excellent Facebook page where they put lots of photos and videos on. All the staff deserve a massive thank you for all they have done for the residents in these testing times. You are a credit to your profession, thank you.

Reply from Shanti Rampal, Home Manager at Eliot House

Thank you for the lovely comments, all the staff appreciates your review.


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Review from Judith (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved to Eliot House in May 2017. Sadly my father died two years ago but my Mum is still being very well cared for at Eliot House. High standards of care and hygiene have been maintained throughout and during the Covid Pandemic, we have been regularly updated with information. The residents
are kept well occupied with activities and events when able. Relatives are kept well informed about the activities that they have been doing.

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Review from Penny R (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend Eliot House staff for the fantastic effort they have put into keeping the residents safe over the past year. They have, through necessity, had to limit the visiting arrangements but have kept us fully informed throughout by sending out regular newsletters, posting pictures of
our loved ones on Facebook and receiving phone calls. I have been struck by the fantastic effort that has been made to provide daily activities for the residents to fill the gaps where they would in the past have visitors with the staff going well beyond what I would expect of a carer. I can't thank everyone enough and look forward to the day when life becomes more normal and I can give my mum a big hug.

Reply from Gaynor Abrams, Business Development and Operations Manager at Eliot House

Thank you for your feedback - it is very much appreciated.


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Review from Esther E (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was provided with excellent care during her stay at Eliot House. Everyone was caring and compassionate towards her needs. Mum settled in nicely, the only thing we were disappointed with was the size of her room although she did have everything she needed. On the whole, we are very satisfied with
the overall care.

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Review from M K (Son of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time we visit my mother, everybody is welcoming, we are always offered a drink. We don't have to ask how my mother has been during the week someone is always on hand to tell us.

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Review from Sandra S (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home without whose care my husband would not be here. Exceptionally caring staff and nothing too much trouble for them. Lovely environment and excellent crafting and entertainment facilities which all the residents enjoy. Enjoyable trips out and interesting visitors offering lots of
different support and entertainment.

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Review from Gillian S (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Eliot House for over two and a half years, her behaviour was demanding due to advanced Alzheimer’s disease. The nurses and carers at Eliot House showed nothing but care and compassion for my mum, she enjoyed excellent home-cooked meals, being a cook herself this mattered, she enjoyed
many trips out to the garden centre, seaside, etc always well supported by the staff. We at times paid for extra 1-1 support which the Matron was happy to organise and support, in addition, we decorated and furnished her room to our choice. One of the reasons we chose this home was that if needed my mum could live there until the end of her life, which she did, the carer who greeted her on her first day 2 and a half years previously also cared for her with the same compassion at the end of her life, my mum ending her days at Eliot House being cared for by people who knew and really cared for her. As a registered nurse myself I would highly recommend this home to you.

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Review from G H (Friend of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very kind but there are two things where my friend is concerned. (She is a person of early 60's used to living alone and quietly, not TV on all the time)
1) It is very noisy - as well as alarms, everyone speaks at top volume and the self-closing doors bang repeatedly.
2) Lack of
privacy/peace and quiet - I only know of visits but there is only one place (often taken) to have a private conversation (rooms are inaccessible upstairs) and there is nowhere to read or think quietly without TV.

Reply from Gaynor Abrams, Business Development Manager at Eliot House

Thank you for completing the review form and we have noted your comments.


At Eliot House we pride ourselves in the care and service that we give to our service users in a home from home environment. Our service users have varying needs, some of which are hard of hearing, therefore there may be times when the noise level in the home may seem a little high.
The home has communal areas which are accessible for all service users and families, should they wish to sit in a specific space. All service users have their own private rooms which are accessible at any time of the day, providing a private space for them to spend time in, should they wish to.


To ensure safety in the home, we test the fire alarms on a regularly basis, which causes the doors to close automatically.


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Review from Sarah H (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eliot House is an excellent care home. The staff are always friendly and Dad is always complimentary about the care he receives. They understand him and make every effort to adapt to his needs. The food is home cooked, looks appetising and he really enjoys his meals. Everyone makes you feel welcome
and it has been always from the day he arrived. I have no worries whatsoever and when I leave Dad I am reassured he will be well looked after and cared for.

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Review from Tony (Son of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home for your loved one, then this is the one! My mum was a resident here for the last 2 years and was extremely happy and well cared for and was shown genuine love and affection ( as were all the residents. They were family.)
The manager and staff always gave a warm welcome
and offered a cup of tea/ coffee on arrival. Mum enjoyed the regular entertainments and days out including boat trips, garden centres and Cleethorpes.
During Mums final days her care was exceptional, giving comfort and support to both Mum and ourselves through this sad time.
Cannot fault this wonderful team of professional, devoted carers.

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Review from Janet D (Wife of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have had real care and support at Eliot House. The support for me has been brilliant and the genuine love and care for my husband is always obvious from the matron, nurses and all the care staff. They have given my husband support and thoughtfulness. I am so grateful as it hasn't been
easy for him or them with his dementia.

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Review from Joan C (Wife of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several weeks in hospital due to a massive deterioration of mental state due to dementia, my husband moved to Eliot House. He died 6 weeks later but whilst there he could not have had better care. The home had been recommended to me and luckily there was a vacancy.
The staff are devoted workers
who support one another in their tasks, the food is excellent and there are activities for those able to participate. Staff were very supportive to me also during a very difficult and emotional period. Top marks to everyone who works there.

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Review from Jamie W (Son of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last place I wanted my father to spend the last years of his life was in a care home. However, after he was sectioned due to dementia the authorities had total control of his future and decided he required permanent nursing care 24 hours a day. Everything was out of my control except for the choice
of his care home, which was not easy.


After visiting several homes, Eliot House was chosen by my sister and myself as the best option. Therefore the reason for me writing this review is to say that, despite my unease and concern about him being placed in residential care, after visiting him once or twice a week every week over the last two years, I have been very impressed with the manager and her team of staff in all areas of care. Also, my father has settled unexpectedly well into the home and he has always stated that he has no complaints about the way he is looked after.


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Review from Pauline P (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my parents for the first time, my husband and myself were very impressed with the care that was being provided and also the most efficient and professional way the nursing home was being run.
All the staff we met were lovely, very kind and caring and could clearly see how well my parents
were being looked after.

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Review from Jeffrey B (Husband of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, only praise. Staff are 1st class, food excellent nd the place spotless. My wife is being cared for extremely well. Very pleased indeed with Eliot House.

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Review from Karen H (Wife of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and welcoming. The care my husband receives is excellent.
The food is good, the building is kept clean. I would not hesitate to recommend this home.

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Review from H R (Daughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The love, care and kindness shown consistently to mum was at all times excellent. The quality of personal care meant that as a family we were relaxed and comfortable about mums stay in Eliot House. The staff always welcomed us with a smile and offered us a drink whenever we visited. A great team.

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Review from CA (Daughter-in-law of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care received by my father in law from the staff at Eliot House. I visited my aunt in two homes over the previous year and would have wanted to move her to Eliot House had this been an option at the time.

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Review from Sian B (Daughter of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Eliot House in January 2016, after my mum(his carer) became ill. Whilst it was a stressful time for my parents and the wider family, all of the staff gave my mum and dad incredible help and support. To add to this, the emotional and physical care given to my dad was always to a very
high standard. My father died two days ago and the love, care and compassion he and we received in his last few days was exceptional. I would like to thank everyone at Eliot House from the bottom of my heart, for making this very difficult time, a safe and serene experience to say our goodbyes.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Eliot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Eliot House is calculated as follows: ( (111 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eliot House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Shanti

Shanti Rampal

Job Title: Manager

Joined: 2012

I have been a Registered Nurse for many years & a Registered Manager at Eliot House since 2012.
My passion for providing an excellent quality of care delivered with kindness and compassion remains fundamentally at the heart of my work.
I am very proud to lead the Team at Eliot House where every member of Staff follow the same ethos as myself


Chris

Chris Harpham

Job Title: Quality & Compliance Manager

Joined: 2022

I have worked in care for 16 years in various roles.