Eliot House

21 Crooked Billet Street, Morton, Gainsborough DN21 3AH
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9.7 45 Reviews
  • Eliot House, Gainsborough
Eliot House is registered for 29 service users, with provision tailored towards nursing care including for clients diagnosed with various forms of dementia.

One of the leading care homes, the care team offers residential care for those who need help with daily tasks, nursing care for people who have complex medical needs, and respite care to give family or friends a well-earned break.

Eliot House has a stable team. The home manager has been working at the home for over 20 years, nurses have been at the home for 15 years, and the administrator and various care team members have over 20 years of combined service at Eliot House.

All carers are highly qualified and resourced to achieve high standards of care, respecting the privacy and dignity of all involved and valuing feedback from family and loved ones of residents.

The service provides quality care for people who need support with everyday activities such as washing, dressing, or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

The dedicated care team offers residential care to those who needs help with daily tasks, nursing care for people who have complex medical needs, and respite care to give family or friends a well-earned break.

Short-term respite care is also offered at the home.

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Care Provided by Eliot House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shanti Rampal (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999
    • Number of floors: 3

Funding & Fees Guide for Eliot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Nursing Care from £1,050
    • RESPITE Self-Funded Nursing Dementia Care from £1,050

  • (These prices are only a guideline, please contact Eliot House Nursing Home to find out the exact price for your requirements.)
    Hairdressing and chiropody services are not included in weekly fees
  • (these prices are only a guideline, please contact Eliot House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome all visitors 24/7 however the home promote protected meal times so please if possible avoid meal times.


  • Parking

  • Car Park on site


Eliot House Reviews (45)

Total of 45, showing 41-45
9.7

Eliot House has a Review Score of 9.7 (9.748) out of 10, based on 12 reviews in the last 2 years. Over all time Eliot House has 45 reviews.

Overall Experience

  • 34
  • 11
  • 0
  • 0
  • 0

Date Published

45
6
8
12
33

Review from Victoria M (Daughter of Resident) published on 10 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Eliot House highly enough; the setting is lovely and the staff so caring and friendly. They were very kind and patient with my lovely Dad and looked after him so well when we were unable to provide the care he needed. They encouraged him to eat, walk and join in with activities
even though we had struggled with the latter for many years! We were always made to feel very welcome and all the staff went out of their way to help - nothing was ever too much trouble.
In his final days they continued to ensure he was well looked after and medical care was provided to keep him comfortable. At the end it was a great comfort that, although they remained entirely professional, they were able to express the genuine affection they felt for him. The residents are not just 'clients'.
Thank you.

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Review from Ralph J (Husband of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Eliot House since May 2015 due to her alzheimer's disease. The house is always clean, light and airy. The staff are cheerful, polite and always alert. You don't have to search for a staff member. My wife is always presented in a smart and tidy way whenever I visit. She
has severe communication problems and the staff are alert to this and very helpful. The activities provided include day trips and visits to garden centres plus live musical entertainment. The food is excellent and management staff are helpful and informative. On the whole, I am more than satisfied for the safety and comfort of my wife.

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Review from Susan T (Daughter of Resident) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my father at Eliot House for over 2 years and I am impressed with the quality of care he receives. All members of staff treat the residents and their families with respect and compassion. They make a point of really getting to know each resident and plan activities linked to their
interests. Before my father arrived, they asked about his favourite colour and decorated his room to suit his personal taste, in order to make it feel like home.
When my father first came here, he was seriously under weight and unable to walk, Thanks to the patience and support of the staff he is now able to walk a short distance and he has gained weight. My mother visits most days and always feels welcome.

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Review from Valerie H (Wife of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Conducted with every point explained fully, given every chance to question how my husband would be affected. Encouraged to voice my worries about the future care, the review was lengthy and in depth.

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Review from Tracey F (Stepdaughter of Resident) published on 17 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Eliot House for my step-dad because he was not being cared for in his previous home (near Newcastle) and I wanted to keep a closer eye on him. I live 2 streets away. He was weak, hungry and filthy when he arrived. Management at Eliot House immediately raised a safeguarding issue against my step-dad's
former home. They photographed and treated his wounds, bathed him, fed him and ensured he was comfortable. My mother was even allowed to sleep in his room for the first week. Dad immediately gained weight and his spirits were lifted. All the staff went beyond their duty to get to know him. This is the first home I have been in where the staff really are interested in their resident's well-being. Every time I walked in, the carers were sat with the residents, chatting and encouraging them to participate in activities. There was always someone in his room checking on him and closely recording his progress. When my step-dad was dying, his carers came into work to see him on their days off. They were not phased by his unwanted behaviour as his mind was failing. They kissed him and showed genuine affection. His death was terrible due to Parkinson's and Dementia. The staff wept for him and comforted my mother. They talked her through every stage of his illness. They fed her and advised her. We were at our wits end until we found Eliot House. I cannot fault the caring team of staff or the facilities available. Both my mother and I highly recommend this care home.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Eliot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Eliot House is calculated as follows: ( (111 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eliot House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Shanti

Shanti Rampal

Job Title: Manager

Joined: 2012

I have been a Registered Nurse for many years & a Registered Manager at Eliot House since 2012.
My passion for providing an excellent quality of care delivered with kindness and compassion remains fundamentally at the heart of my work.
I am very proud to lead the Team at Eliot House where every member of Staff follow the same ethos as myself


Chris

Chris Harpham

Job Title: Quality & Compliance Manager

Joined: 2022

I have worked in care for 16 years in various roles.