Swanholme Court Care Home

Ashby Avenue, Lincoln LN6 0ED
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9.8 70 Reviews
  • Swanholme Court Care Home, Lincoln
Swanholme Court Care Home is located in a quiet residential area of Lincoln close to Hartsholme Country Park. The home provides residential care in 25 ground and first floor single rooms. Rooms are spacious in accommodation and residents are encouraged to personalise their rooms with their own furniture.

Residents enjoy a variety of activities provided by the dedicated Well-being and Activities Coordinator, activities are tailored to resident's individual preferences and they are encouraged to continue to enjoy their hobbies and interests. The adjacent Social Outreach Centre provides a hair salon, chiropodist, library and shop.

The home has a warm, welcoming atmosphere and excellent relationship with the local community. Resident's families are encouraged to participate in life at the home and regularly join in with events and activities.

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Care Provided by Swanholme Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Dent (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Swanholme Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Swanholme Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Swanholme Court is open all the time and visitors are welcome at any time.


  • Parking

  • There is a car park at Swanholme Court and parking available in adjacent residential streets.


Swanholme Court Care Home Reviews (70)

Total of 70, showing 1-20
9.8

Swanholme Court Care Home has a Review Score of 9.8 (9.830) out of 10, based on 12 reviews in the last 2 years. Over all time Swanholme Court Care Home has 70 reviews.

Overall Experience

  • 38
  • 27
  • 3
  • 2
  • 0

Date Published

70
2
5
12
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Review from Gareth O (Son-in-law of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Swanholme Court in early November 2024 after a prolonged stay in the local hospital with complex abdominal problems. This caused a deterioration in her mobility, along with her established recent memory issues. We have found the home to be welcoming and very supportive.
She now has regular access to physiotherapy which is helping her gradually improve mobility.
The care home always appears very clean and is clearly well-run. In particular, we have found the staff friendly, approachable and extremely professional and caring. The manager has been very proactive in terms of dealing with any queries or concerns.
Highly recommended.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you so much for taking the time to leave your lovely review for Swanholme Court Care Home. Your kind words and positive feedback is valued by all of us and will be shared with the staff team. It's lovely to hear that your mother-in-law's mobility is improving. Warmest regards.


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Review from M H (Son of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all management and staff for their kind and concerned care of my father in the last months of his life. I appreciate the constant attention and concern of all.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to leave a review for Swanholme Court Care Home, especially at this difficult time. Your feedback regarding the care given to your Father is appreciated and will be shared with the staff team.


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Review from P A (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good but sometimes felt that the staff had more than enough to do.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you so much for completing a review card for Swanholme Court Care Home, we really do appreciate it and we take on board your comments. Warmest regards.


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Review from G M (Husband of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Swanholme Court is a friendly and welcoming home especially the staff who go the extra mile for the residents and their families. There is a good variety of food available but a small issue of the food being cold and having to be warmed up in the microwave can be an issue. There is a good variety of
activities on offer for the residents in the home and trips out, however, some residents seem to get the chance to go out more often than others whether this is due to the lack of activity staff to accompany them or other factors. The safety of the staff and residents has been a concern of my family over the past month or so especially as one resident gets physically and verbally aggressive to other residents, staff and visitors therefore we feel more should be done to protect the staff and residents.

Reply from Lisa Dent, Home Ma at Swanholme Court Care Home

Thank you for taking the time to write your review for Swanholme Court Care Home. We appreciate your feedback and take on board your comments which will be shared with the staff team. We have residents living with dementia in the home, and the staff do receive the correct training to deal with all the different situations, if you would like to have a chat, my door is always open. Warmest regards.


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Review from Deborah G (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy here for the last 12 months, it's a lovely home that houses just under 30 residents. The staff are amazing and welcome you like family. The home is immaculately clean and modern, they are a dementia specialist home so I know my mum is in good hands and their understanding even on
her bad days is fantastic. I would not hesitate to recommend the home to anyone.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to leave your review for Swanholme Court Care Home. Your kind words and positive feedback are appreciated by all and your comments will be shared with the staff team. It is a pleasure to care for your mum and to include you all in the Swanholme Court family. Warm regards.


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Review from S T (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed there for a short time, the staff were excellent towards him, trying to make him feel at home. I would recommend this care home to anyone who needs to place their family. One of the best I have ever been to.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to leave your kind review for Swanholme Court Care Home. Your comments will be shared with the staff team and we are truly grateful that you would recommend our home to anyone. Warmest regards.


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Review from B H (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have all shown my mother the utmost care and compassion.

Reply from Emma McGregor, Marketing Executive at Swanholme Court Care Home

Thank you for leaving your review for Swanholme Court Care Home. We appreciate you taking the time to leave your feedback and kind words.
It is our pleasure to care for your mother and have her as part of our family at Swanholme Court. Warmest regards


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Review from Julie B (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took a week or so to settle in, but after this she has been happy and well looked after by all the kind and caring staff. There is a nice atmosphere and everywhere is always clean. There is a good choice of food for her and the staff are always very accommodating. So a big thank you to all
the staff. Well done on a hard job.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to write such a lovely review for Swanholme Court Care Home. We appreciate your kind words and your support and it is a pleasure to care for your mother. Your feedback will be passed onto the staff team. Best regards.


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Review from Sandra O (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very kind and helpful. Everyone is helpful, nothing is too much trouble when you ask for assistance. I am very happy living here.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to leave your lovely review for Swanholme Court Care Home. Your kind words are appreciated and we are glad that you are happy living here, it is a pleasure to be able to care for you. Warm regards.


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Review from Jane C (Friend of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve visited several care homes over the past 6 months and given a choice of stay this would be my preferred home for a relative. It’s just lovely. It’s clean and well-maintained. The staff are attentive and knowledgeable and not forgetting the food which is well presented and plentiful.
Thank you
to everyone involved.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for your kind words and comments regarding Swanholme Court Care Home. We are thrilled to hear that we would be your preferred home for a relative. Kindest regards.


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Review from Brends W (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff supportive, kind and compassionate, with excellent team working. The home has a happy atmosphere and feels welcoming and inclusive. I feel my mum is safe and cared for when I am not there, and pleased I chose this home for her.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to write such a lovely review for Swanholme Court. It's our pleasure to care for your mum, and your kind words will be shared with the staff team at Swanholme Court. Best regards.


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Review from L P (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been so friendly and helpful. Mum has settled really well and has already made new friends! The staff are very caring and attentive. So far, Mum has really enjoyed the facilities and appreciated the care and attention she has received. The food has been lovely, and her room is very comfortable.
I am so pleased I can get on with my work, knowing Mum is happy in the best place for her!

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to write such a lovely review and for your kind words. It is our pleasure to care for your mum and that she is enjoying the facilities at Swanholme Court. Your kind words will be passed on to the staff team. Best regards.


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Review from B J (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a week of respite care in Swanholme Court Care Home and loved it. She continues to tell me how much she enjoyed the company and also being able to feel helpful, just little tasks. She refers to her week as like staying in a five-star hotel. She said the staff were lovely and the food gorgeous.
Many thanks to all.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to write your lovely review with your kind words. We are pleased to hear that your mum loved her time at the Home and has some fond memories of her stay here. We appreciate your feedback and kind words. Best regards to you and your mum.


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Review from Mike S (Husband of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grand work, no complaints at all. Visit regularly and find the staff always helpful. My wife can be difficult at times, but she is always dealt with kindness and consideration. I am pleased we chose Swanholme to care for my wife.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to write a review for Swanholme Court, we are delighted that you are so pleased with our home. It is our pleasure to care for your wife and look forward to seeing you very soon.


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Review from Andrew B (Son of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is based on the fact that my mum frequently says how happy she is at home. The home is always spotless, the staff are lovely and always very welcoming. The home was recommended to us by some friends who we trusted, and who had a relative at the home. We are convinced that we made the right
choice.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to leave a review for Swanholme Court Care Home; we are delighted to hear how happy your mother is with us here at Swanholme, and we thank you for your recommendation.


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Review from Michelle S (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting my mum on her birthday, I found the staff to be both helpful and supportive of both residents and families. Even organising a birthday cake for her. Always very welcoming and keep us informed of any issues, events, policies, and most importantly, that my mum is okay.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for leaving a review for Swanholme Court Care Home; we are delighted to hear that you are happy with the care of your mother at Swanholme. I will pass your comments on to the staff team.


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Review from Lorraine W (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They made Mum feel very special on her birthday by making her a cake - a lovely thought. They are always doing things with the residents every day. Many thanks for the care you give the residents.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to leave a review. We are so pleased that your mother had a good time on her birthday; I will pass on your kind words to the staff team.


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Review from Sheila G (Friend of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend regularly from the time she entered the care home, which if I remember correctly, was 2019. Unfortunately, because of Covid and the lockdowns, these visits had to stop. I always found the staff very friendly, heard from my friend and his family and saw for myself how caring the staff
were to the residents. The whole atmosphere was excellent, and I would not hesitate to recommend it to others or go there myself if needed.

Reply from Susannah Barker-Milan, Home Manager at Swanholme Court Care Home

Thank you for taking the time to leave a review for Swanholme Court Care Home; we are delighted that you are so pleased with our care of your friend. We look forward to welcoming you back to visit very soon.


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Review from D M (Niece of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie lived at Swanholme for 18-months until she passed away last month. The staff were always friendly and welcoming. It is a small home with a cost atmosphere. My auntie was well cared for, and treated with dignity and respect. She enjoyed outings to gardens centres and the coast in the homes
minibus and the freedom to choose to join in activities in the lounge or stay quietly in her room. Thank you Swanholmw.

Reply from Susannah Barker-Milan, Home Manager at Swanholme Court Care Home

Thank you for your review of Swanholme Court Care Home, it's lovely to hear that you were happy with the care of your aunt whilst she was with us at Swanholme Cout. I will pass you kind comments on to the staff team.


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Review from Diane H (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to put Dad into respite care when Mum became ill. We were unsure to start with as with the present COVID restrictions we were unable to view the home beforehand but once meeting the friendly staff they soon put our minds at ease. Nothing was too much trouble if we couldn’t get hold of Dad, they
would take a phone so we could speak as visiting was restricted. We lost Mum whilst Dad was staying and they made sure Dad was always ok, spending time with him so he can talk about Mum. They were really professional and took all the COVID restrictions very seriously. Once dad returned home, he came back looking better than he had for ages and all his belongings were nice and clean. Can’t thank the staff enough for looking after Dad through these tough times.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Swanholme Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Swanholme Court Care Home is calculated as follows: ( (119 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swanholme Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our Manager at Swanholme Court and has many years’ experience in caring for older people. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.


Dawn

Dawn Chapman

Job Title: Carer

Joined: 1996

Dawn has worked at Swanholme Court's sister home since 1996 as a care assistant, before moving on to become the Wellbeing and Activities Coordinator here at Swanholme Court. Dawn is now a carer at Swanholme and loves to spend time with the residents, getting to know them and their interests.


Sharon

Sharon Brown

Job Title: Housekeeper

Joined: 2002

Sharon has worked at Eccleshare Court for 15 years and is now housekeeper at our sister home Swanholme Court. She lives just around the corner from the homes, loves our residents and takes pride in making their home fresh and clean for them.


Frequently Asked Questions about Swanholme Court Care Home

What types of Care is Swanholme Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Swanholme Court Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Swanholme Court Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Swanholme Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swanholme Court Care Home to the centre of Lincoln?

2.1 mile(s) as the crow flies, distance by road may be significantly further.