Swanholme Court Care Home

Ashby Avenue, Lincoln LN6 0ED
Submit a Review
9.8 70 Reviews
  • Swanholme Court Care Home, Lincoln
Swanholme Court Care Home is located in a quiet residential area of Lincoln close to Hartsholme Country Park. The home provides residential care in 25 ground and first floor single rooms. Rooms are spacious in accommodation and residents are encouraged to personalise their rooms with their own furniture.

Residents enjoy a variety of activities provided by the dedicated Well-being and Activities Coordinator, activities are tailored to resident's individual preferences and they are encouraged to continue to enjoy their hobbies and interests. The adjacent Social Outreach Centre provides a hair salon, chiropodist, library and shop.

The home has a warm, welcoming atmosphere and excellent relationship with the local community. Resident's families are encouraged to participate in life at the home and regularly join in with events and activities.

Show Swanholme Court Care Home on the Map

Care Provided by Swanholme Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Dent (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Swanholme Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Swanholme Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Swanholme Court is open all the time and visitors are welcome at any time.


  • Parking

  • There is a car park at Swanholme Court and parking available in adjacent residential streets.


Swanholme Court Care Home Reviews (70)

Total of 70, showing 21-40
9.8

Swanholme Court Care Home has a Review Score of 9.8 (9.830) out of 10, based on 12 reviews in the last 2 years. Over all time Swanholme Court Care Home has 70 reviews.

Overall Experience

  • 38
  • 27
  • 3
  • 2
  • 0

Date Published

70
2
5
12
58

Review from Pauline W (Daughter-in-law of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been at Swanholme Court he has really come out of himself this is because the staff have been fantastic, I have seen the photos of Dad he looks so happy, especially helping out in the kitchen!
Activities have also helped him too in mixing with residents which has definitely helped him
with his mental well being.
Thank you to all the staff at Swanholme and look forward to seeing Dad once this Covid-19 has gone.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

Thank you for taking the time to review Swanholme Court Care Home, your kind comments are much appreciated and your Dad has settled in so very well. I will pass your comments on to the staff team too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz D (Wife of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband was in Swanholme for respite care for three weeks. He usually goes for respite at Swanholmes excellent sister home over 40 miles away and where we live, but they were unable to take him, and suggested Swanholme.
I was distressed by the appalling level of care he received, he spent most of
the time in a bed with the sides up, something he never needed, even in hospital, he had meals in bed. He had no opportunity to take any part in activities and was grubby, with food around his mouth and his jumper two hours after lunch.
His physical condition had deteriorated and he was unable to move around safely. After a week at home, he was again able to walk ten metres using his stick.
When he left, his medication was returned in a dangerous manner and the times he was supposed to take it were incorrect. Some clothes were missing and no one bothered to say goodbye. Swanholme charges £950 a week for respite, over £200 more than others and the care is inadequate at best.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

We are very sorry to hear that you are not satisfied with your husband's stay at Swanholme Court Care Home. We take all complaints very seriously and have tried to contact you to discuss your concerns, but have been unable to get through. We would like to resolve these as best as possible so would encourage you to contact us directly to discuss in more detail. Please contact us on 01522 689400 whenever is convenient for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Resident) assisted by family/friend published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff. Rooms are reasonable. Food is average. All staff helpful and attentive. Poor/no wifi in room which is needed to contact family through iPad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) assisted by family/friend published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked the friendly welcome as I arrived for my short stay. Everything looked clean and cosy. The staff were lovely, very kind and caring. I enjoyed my food. It was excellent. I was fearful of care homes but found my experience here a happy time. I will miss the staff but hope to call back and see
them again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very welcoming, clean, well equipped, comfortable and homely. The staff were friendly, polite and very caring, always happy to listen and resolve my queries. I felt my Mum was in a safe place and very well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Resident) assisted by family/friend published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very homely with friendly staff. Good atmosphere with bright cheerful day areas. Prompt medical attention when needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a stroke back in September 2019 and spent 7 weeks in hospital, she then went to Swanholme Court Care Home. She spent 4 weeks there and the staff were very helpful and friendly. They helped mum with her progress which was wonderful. My mum is 95 years old and was a determined strong lady who
has now managed to return to her home for Christmas. Thank you to all the staff who made that possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary G (Wife of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot praise the staff enough, they became his second family and we both became very fond of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary F (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother had a severe stroke in September 2019. Initially, she was not expected to survive. After 8 weeks in the stroke unit, we got respite care in Swanholme Court. The care home gave her the confidence to be independent, maintained her dignity, encouraged her to eat and to attend to personal
care. She was often difficult, but every member of staff maintained a positive outlook. They were supportive to the family. I could not thank them enough. Mum returned to live independently partly due to their support. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Husband of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a warm welcome when we arrive. Staff were spot on. Friendly and helpful at all times. Staff were very quick to attend to my wife.
Thank you for all your care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June B (Friend of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my friend. Everyone is so friendly especially the staff. They make you so welcome, whatever time you visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary G (Resident) assisted by family/friend published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care and attention of all the staff and the other residents I receive here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara W (Resident) assisted by family/friend published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am enjoying living here and everybody is so kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H Y (Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and facilities are excellent. I am completely satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Son of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely, excellent friendly and approachable staff, carers are brilliant! Really couldn't wish for my mum to be in a better place!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum said she was treated very well and felt special.
All staff are extremely kind, looked after her pet budgie which made the experience like home.
Only negative feedback is mum was quite confused, probably not enough water given and taking a while to get walking again (as before respite) Also, no
shower given, Mum refused. Gentle encouragement would have been nice for just once in nine days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane P (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my mother and family over the last thirteen months was excellent - especially the end of life care. Unfortunately, due to the progression of her dementia, Mum was unable to access/engage with many of the activities/events organised. We received a warm welcome from all
the staff and mum always had a smile for them. A great team who deserve much praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mother receives at Swanholme Court was amazing. It surpassed our expectations. All the staff treated her with such care and dignity and she was very happy and settled there. The cleanliness of the place was always excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine E (Stepdaughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the house and staff. You have made my Step Dad feel safe and comfortable. I have seen the activity afternoon and was most impressed. Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the home since September 2018 and we have been really happy with the care she's had. If we've had a problem, we have spoken to a member of staff and it has been sorted, staff are all lovely, pleasant and polite and willing to help.
Mum was taken poorly over Christmas and since she's
been back at the home, everyone has been brilliant and supportive, doing regular checks on mum and keeping us informed on everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Swanholme Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Swanholme Court Care Home is calculated as follows: ( (119 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swanholme Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our Manager at Swanholme Court and has many years’ experience in caring for older people. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.


Dawn

Dawn Chapman

Job Title: Carer

Joined: 1996

Dawn has worked at Swanholme Court's sister home since 1996 as a care assistant, before moving on to become the Wellbeing and Activities Coordinator here at Swanholme Court. Dawn is now a carer at Swanholme and loves to spend time with the residents, getting to know them and their interests.


Sharon

Sharon Brown

Job Title: Housekeeper

Joined: 2002

Sharon has worked at Eccleshare Court for 15 years and is now housekeeper at our sister home Swanholme Court. She lives just around the corner from the homes, loves our residents and takes pride in making their home fresh and clean for them.