Swanholme Court Care Home

Ashby Avenue, Lincoln LN6 0ED
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9.8 70 Reviews
  • Swanholme Court Care Home, Lincoln
Swanholme Court Care Home is located in a quiet residential area of Lincoln close to Hartsholme Country Park. The home provides residential care in 25 ground and first floor single rooms. Rooms are spacious in accommodation and residents are encouraged to personalise their rooms with their own furniture.

Residents enjoy a variety of activities provided by the dedicated Well-being and Activities Coordinator, activities are tailored to resident's individual preferences and they are encouraged to continue to enjoy their hobbies and interests. The adjacent Social Outreach Centre provides a hair salon, chiropodist, library and shop.

The home has a warm, welcoming atmosphere and excellent relationship with the local community. Resident's families are encouraged to participate in life at the home and regularly join in with events and activities.

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Care Provided by Swanholme Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Dent (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Swanholme Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Swanholme Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Swanholme Court is open all the time and visitors are welcome at any time.


  • Parking

  • There is a car park at Swanholme Court and parking available in adjacent residential streets.


Swanholme Court Care Home Reviews (70)

Total of 70, showing 41-60
9.8

Swanholme Court Care Home has a Review Score of 9.8 (9.830) out of 10, based on 12 reviews in the last 2 years. Over all time Swanholme Court Care Home has 70 reviews.

Overall Experience

  • 38
  • 27
  • 3
  • 2
  • 0

Date Published

70
2
5
12
58

Review from F B (Friend of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoyed my time in Swanholme Court visiting a friend who lives here. The residents were all content and happy in their home. It is a beautiful place and has a positive, welcoming vibe. I would highly recommend this home to my family and friends. The staff were also very friendly and polite.

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Review from Diane G (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the previous owners the property was tired and the care for some a little patchy. However, the improvement is marked. The staff are wonderful, caring and always keep me informed about my Mothers health. She is clearly very well looked after - the atmosphere happy and positive. I am very confident
leaving my Mother, who suffers from advanced dementia, in their care. Visitors are made very welcome and the redecorating is great.

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Review from Linda R (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions clean, friendly atmosphere, room size for Mum accommodating with own shower and washing facilities, staff always on hand, cheerful and friendly, activities most days where residents can join in. All in all, Mum is happy and content, as are all members of her family.

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Review from David P (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at the care home with my 94 year old mother we were greeted with smiles and friendliness and promptly asked if we would like a cup of tea, which we accepted. First impressions were how clean and tidy the home was with good security. The staff then showed Mum her room, which again, was tidy
and clean. The staff are very courteous and helping Mum is never a problem. Chief carers are very obliging and sort any problems promptly.

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Review from Joy B (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facility - exceptionally clean, well-planned use of space, good security.
Staff - professional, willing to listen to concerns, friendly, competent, always helpful.

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Review from Rowena D (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swanholme Court has a very high standard of care within a super-clean, inviting, homely atmosphere; tastefully decorated.
My Father is the oldest resident there (96 years) as he was transferred quickly there from being very ill in hospital.
My Father is treated in the home as I would expect to be
cared for as his confidence and mental wellbeing have greatly improved.
The home is working on his mobility issues, and outside help on request with physiotherapy has been arranged as well.
Visitors are welcome anytime and I'm always able to discuss anything regarding my Father's care.
Dad has a smile again, which was lost before.

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Review from David O (Son of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at Swanholme Court Care Home for just under a year until she died on 3.11.2017. Prior to that, she had been a resident there twice before on a respite care basis. As I had looked after her in her own home for about 10 years, it was a difficult decision for me to hand over her
care to somebody else, however, she had got to the stage where she needed around the clock care and I just could not provide that for her at her home any more on my own.
I knew from her times there before on a respite care basis that she would be very well looked after there by the staff. I knew that my mother was happy there because she never once asked me to take her home and if she had not been happy there she would. My mother also required a gluten-free diet as a registered Coeliac but this never seemed to be a problem. My mother got on well with all the other residents and staff. Finally, the staff were great with my mother and me and this continued after my mothers d

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Review from Dennis N (Husband of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home were very caring to my wife during her final days. They had shown an interest in her previous working life and attempted to get my wife doing interesting tasks, such as cake making, table games etc. My wife's clothes were always clean and pressed and her personal hygiene well
maintained.
The extra cost of living there was more than repaid for by the care and attention shown to my wife.

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Review from Emma S (Daughter of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a short spell of respite mum became a permanent resident just over a year ago. All the staff are helpful, friendly, professional and very caring. The food is always of a high standard. There are regular activities and days out and the communal areas and garden are bright and welcoming.
We are
very happy with all aspects of Mum's care and really believe she couldn't be anywhere better.

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Review from A C (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Pleasant accommodation. Social activities arranged. At times there didn't seem to be enough staff.

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Review from R T (Wife of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Swanholme Court Care Home has a very happy and friendly atmosphere. The staff are all very aware of the needs and likes of all their residents and they make sure everything possible is done to make them happy. The manageress is always very helpful.

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Review from Jeanette F (Daughter of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It's a nice clean and very friendly home, I know mum needs a carers 24/7 which is sad. She loves going to the day centre when it's open, it's just a shame that the two buildings are not allowed to work together (meaning the day centre facilities).
The staff are great with her.

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Review from Rita P (Resident) assisted by family/friend published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, discreet and dignified with their care. The home has been beautifully refurbished to a high standard and kept very clean. The food has a varied menu and well catered for.

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Review from Micheal Raymond B (Husband of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is happy at Swanholme Court. They respect her needs and the staff are very helpful with her needs and she is happy with the food which is given. Also, it has taken a lot of worry off me.

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Review from C F (Friend of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, I found the home very friendly and warm. The carers were very helpful and I could tell that they had a lot of empathy towards the residents. I have visited many homes over the years and this was one of the better ones - very good impression.

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Review from H W (Wife of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had a week in Swanholme Court and I found all of the staff very friendly, and I will definitely take him there again as I know they will take good care of him.

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Review from Lesley R (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has always received the best care and attention during his 2 and a half years he has resided here.

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Review from B F (Wife of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We're happy with the staff and carers.

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Review from V P (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a temporary resident whilst my mum was in a transitional care bed next door at Eccleshare Court. He spent his first week in there whilst she was in hospital was encouraged to join in activities. He settled very quickly and was reassured by the staff (he had Alzheimer and is often bewildered).
Once my mum was next door, my dad was taken round after breakfast to spend the day with her and brought back after tea. The staff at both homes co-operated to make sure that their stay was a pleasant experience.

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Review from Mary H (Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good - caring.
Pleasant place to live.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Swanholme Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Swanholme Court Care Home is calculated as follows: ( (119 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swanholme Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our Manager at Swanholme Court and has many years’ experience in caring for older people. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.


Dawn

Dawn Chapman

Job Title: Carer

Joined: 1996

Dawn has worked at Swanholme Court's sister home since 1996 as a care assistant, before moving on to become the Wellbeing and Activities Coordinator here at Swanholme Court. Dawn is now a carer at Swanholme and loves to spend time with the residents, getting to know them and their interests.


Sharon

Sharon Brown

Job Title: Housekeeper

Joined: 2002

Sharon has worked at Eccleshare Court for 15 years and is now housekeeper at our sister home Swanholme Court. She lives just around the corner from the homes, loves our residents and takes pride in making their home fresh and clean for them.