Swanholme Court Care Home

Ashby Avenue, Lincoln LN6 0ED
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9.8 70 Reviews
  • Swanholme Court Care Home, Lincoln
Swanholme Court Care Home is located in a quiet residential area of Lincoln close to Hartsholme Country Park. The home provides residential care in 25 ground and first floor single rooms. Rooms are spacious in accommodation and residents are encouraged to personalise their rooms with their own furniture.

Residents enjoy a variety of activities provided by the dedicated Well-being and Activities Coordinator, activities are tailored to resident's individual preferences and they are encouraged to continue to enjoy their hobbies and interests. The adjacent Social Outreach Centre provides a hair salon, chiropodist, library and shop.

The home has a warm, welcoming atmosphere and excellent relationship with the local community. Resident's families are encouraged to participate in life at the home and regularly join in with events and activities.

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Care Provided by Swanholme Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Dent (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Swanholme Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Swanholme Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Swanholme Court is open all the time and visitors are welcome at any time.


  • Parking

  • There is a car park at Swanholme Court and parking available in adjacent residential streets.


Swanholme Court Care Home Reviews (70)

Total of 70, showing 61-70
9.8

Swanholme Court Care Home has a Review Score of 9.8 (9.830) out of 10, based on 12 reviews in the last 2 years. Over all time Swanholme Court Care Home has 70 reviews.

Overall Experience

  • 38
  • 27
  • 3
  • 2
  • 0

Date Published

70
2
5
12
58

Review from J H (Daughter of Resident) published on 8 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

As Eccleshare Court/Swanholme Court, the home required improvement, the response to this seems to have been mainly to change the home's name and manager. As a caring daughter of a resident who lives locally, I do not believe I am kept well informed about what is happening to my mother. The size and
quality of my mother's room leaves a lot to be desired and the cost as a self-funding user is much higher than for other users which seems grossly unfair. I was also told we would be financially penalised if I did not set up a direct debit payment. Costs have also already risen in 1 year more than I think is acceptable. There is frequently no one to speak to in either of the offices downstairs when I visit my mother often late afternoon and my feeling is that there is the minimum of staff on duty.

Reply from Lisa Dent, Home Manager at Swanholme Court Care Home

We welcome all comments and are working hard to offer a good service to all our residents. We are sorry that you feel that some aspects of the care and environment in the home is not as you would like it we would welcome a chance to discuss this with you as we take any concerns very seriously. Please come and see me next time you visit our home or ring me to arrange a mutually convenient time.


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Review from Edwin T (Resident) assisted by family/friend published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here feeling very nervous having not been anywhere like this before but should not have been worried because it was a pleasant experience. The place was clean and the staff could not have been nicer. They put you at ease and made you feel as though they meant what they said and went on and proved
what they said

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Review from Kathy C (Daughter of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very nervous about using the respite facility for my mother who has Dementia. I visited the home previous to mums visit and was shown around by the Manager who patiently answered all my questions and dealt with my doubts. The home was clean, tidy and appeared calm and had a welcoming feel. I was
shown the actual room that mum would be staying in, which for me was re-assuring. On collecting my mum, she looked clean and tidy and was sitting in the lounge having a chat with some of the other residents (I had expected her to be looking out of the window, waiting for me!). We collected her things from her room and was given an update on her weekend.
I was told that mum had been very upset when she was collected from the day centre, (as she had forgotten that she was staying there) but had settled down after a while. I was expecting at least a day of drama for leaving mum, but she actually said it wasn't how she had expected it to be and the carers were just normal like us!

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Review from Matthew B (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident in Swanholme in January 2017 until she died on the 16th of February. This followed a spell on the nursing wing at Eccleshare Court Care Home in Lincoln after her discharge from hospital.
In Swanholme - the level of care, consideration and overall attention was on the whole delivered
to a high standard. As she moved to an end of life stage, the care shown was excellent and at this difficult time, the staff worked hard to help my mother, ensuring she was comfortable and pain-free as far as this was possible. Communication regarding her situation was very good as well.

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Review from Alma S (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good as care homes can be having not experienced many.

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Review from Jayne A (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is excellent, albeit they are well overworked but always have time to help and advise.
My mum left yesterday after her second visit there and she was very happy and the staff are always helpful and made sure mum was safe.
If she is unable to live on her own, I very much wish her to go back to
Swanholme Court.
You do need another rotunda as it was needed on both floors and is a very heavy piece of equipment.
Food excellent too.

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Review from Roger B (Resident) assisted by family/friend published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been in hospital due to concussion and confusion after many falls of which I have a history of, my wife needed respite from caring for me and Eccleshare Court Care Home was chosen for my stay for 3 weeks. I was very well looked after and all the staff are friendly and caring. Regular on-time
prescriptions of which I have many were dispensed and a GP from my practice was called out promptly when one of my abrasions/cuts was noticed to have become infected. The food was good. With my stay, I chose mainly to stay in my room with the door open as still confused and working things out, but plenty of staff popped in, so I was not isolated and I was not pressured to come out of my room.

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Review from Jessie H (Regular Volunteer) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a volunteer for more years than I care to remember. Basically, helping with communion twice monthly and each week placing fresh flowers in the entrance. I am delighted to see improvements, such as decorating and crockery (gone, hopefully, thick heavy mugs). Change of name - great - again
an individual building, upstairs office no longer a hide-away. Again for the use of residents, as it should be.

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Review from Jane V (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly Father who suffers from Alzheimer's and dementia fell at home in early September of 2016 and after a brief stay in the hospital, he was admitted to Eccleshare Court Care home. A home environment was not something he was familiar with but the staff worked diligently to make him comfortable
and feel part of the community.
Dad passed away in early December and the care that he received during his last days was exceptional. Every member of staff showed Dad and his family respect and compassion, constantly thinking of his dignity.
I would highly recommend this facility to anyone looking for a home for a family member based on our experience.

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Review from Marion H (Wife of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all superb. My husband went into Eccleshare Care Home for respite and emergency care as I had a mishap!

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Swanholme Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Swanholme Court Care Home is calculated as follows: ( (119 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swanholme Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our Manager at Swanholme Court and has many years’ experience in caring for older people. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.


Dawn

Dawn Chapman

Job Title: Carer

Joined: 1996

Dawn has worked at Swanholme Court's sister home since 1996 as a care assistant, before moving on to become the Wellbeing and Activities Coordinator here at Swanholme Court. Dawn is now a carer at Swanholme and loves to spend time with the residents, getting to know them and their interests.


Sharon

Sharon Brown

Job Title: Housekeeper

Joined: 2002

Sharon has worked at Eccleshare Court for 15 years and is now housekeeper at our sister home Swanholme Court. She lives just around the corner from the homes, loves our residents and takes pride in making their home fresh and clean for them.