Oakdene Care Home has a Review Score of 9.4 (9.355) out of 10, based on 7 reviews in the last 2 years. Over all time Oakdene Care Home has 8 reviews.
Review from H G (Daughter of Resident) published on 16 April 2024
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Reply from Linda Hurst, Home Manager at Oakdene Care Home
Thank you so much for your kind words, these will be shared with all of the Team. Your mum has really benefited from the surroundings and 24-hour care. She has a purpose to her days and enjoys joining in with all of the activities that are on offer to her. She is loved by all at Oakdene and it is a pleasure and a privilege to care for her, and to have you in our family too.
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Review from Jillian B (Daughter of Resident) published on 7 March 2024
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Reply from Linda Hurst, Home Manager at Oakdene Care Home
Thank you for your kind words about the home and care received by your mother. All staff work hard and your comments are appreciated. Always happy to chat when you visit, my door is always open.
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Review from J J (Partner of Resident) published on 2 January 2024
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Reply from Linda Hurst, Home Manager at Oakdene Care Home
Thank you for your kind and supportive words. The staff here at Oakdene work hard to create a homely, caring environment for residents and families alike. I am glad we were able to support your partner to get home to you for Christmas.
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Review from K A (Daughter of Resident) published on 15 November 2023
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Reply from Lin Amos, Manager at Oakdene Care Home
Thank you for taking the time to complete a review it is really appreciated by the team at Oakdene. Your mum is settling in well in to the Oakdene family.
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Review from Judith B (Daughter of Resident) published on 31 October 2023
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Reply from Lin Amos, Manager at Oakdene Care Home
Thank you for taking the time to review our home.
Your mum has settled in well and is now one of our family.
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Review from J A (Daughter of Resident) published on 27 September 2023
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Reply from Lin Amos, Manager at Oakdene Care Home
Thank you for taking the time to complete a review card. Your mum is very settled and very much part of Oakdene.
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Review from Sue C (Daughter of Resident) published on 11 September 2023
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Reply from Lin Amos, Manager at Oakdene Care Home
I would like to thank you for taking the time to complete the review; it was a pleasure to have your mum in our home. I wish her well on her recovery journey, and we are always here should you need support again.
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Review from Sandra B (Daughter-in-law of Resident) published on 11 January 2018
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The Review Score of 9.4 (9.355) out of 10 for Oakdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.655 for Oakdene Care Home is calculated as follows: ( (55 Excellents x 5) + (29 Goods x 4) ) ÷ 84 Ratings = 4.655
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Oakdene Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Nov 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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