We DO NOT charge Third Party Top Up fees on Social Services funded residents.
We also off DAY CARE facilities several days a week please telephone 01507 472203 or email info@orchardhousecarehome.co.uk for further details
Normally open to visiting but because of the ongoing Covid dilemma and prevalence of Norovirus, it is recommended to give the home a call if visiting from a long way, just to make sure the home is open to visiting - this is for visitors' protection as well as the residents.
Car park on site
Orchard House Care Home has a Review Score of 7.9 (7.900) out of 10, based on 2 reviews in the last 2 years. Over all time Orchard House Care Home has 2 reviews.
Review from David C (Cousin of Resident) assisted by family/friend published on 17 March 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K C (Husband of Resident) published on 16 December 2024
Submitted via Postal Card •
Report
Reply from Jane Midgley, Registered Manager at Orchard House Care Home
Thank you for taking the time to write a review for us at Orchard House Care Home. Your lovely comments and feedback are much appreciated, and we will share your kind words with our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.9 (7.900) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Orchard House Care Home is calculated as follows: ( (14 Excellents x 5) + (10 Goods x 4) ) ÷ 24 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.317 Points relating to the number of positive Reviews for Orchard House Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 2 Positive Reviews ÷ 10.4 = 0.192
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Apr 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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