Priory Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.759) out of 10, based on 20 reviews in the last 2 years. Over all time Priory Court Care Home - Avery Healthcare has 65 reviews.
Review from Claire P (Daughter of Resident) published on 6 February 2025
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you for your great review. Mum was a very much loved lady in our home. It truly was a pleasure to care for her. I am so pleased that as a family you felt supported by staff as Mum came to the end of her life.
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Review from C P (Son of Resident) published on 8 January 2025
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you for your great review. I will pass your comments onto the team, as you know they are all very proud of the care we give.
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Review from A M (Daughter of Resident) published on 24 December 2024
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for this lovely review. We are very proud of our staff and the care they give. I will share this review with them.
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Review from Sue C (Friend of Resident) published on 27 September 2024
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for this amazing review. Caring for your friend was a pleasure for the last two years. He was a big character in the home and extremely kind. He was loved by both Residents and Staff. We will miss him. Best wishes.
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Review from Maureen O (Daughter of Resident) published on 12 August 2024
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for this amazing review. The song Here In My Heart will always be her song.
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Review from Kate G (Daughter of Resident) published on 30 July 2024
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for this lovely review. We are so pleased that Mum has settled well into the home. I am very proud of my staff who care so well for our Residents.
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Review from K C (Relative of Resident) published on 19 June 2024
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for your great review. We do feel as if we are caring for the whole family when caring for our Residents. It was a joy to look after your Aunt.
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Review from S T (Daughter of Resident) published on 7 March 2024
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Review from Matt D (Son of Resident) published on 25 January 2024
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for this great review. I am so pleased that we were able to care for Dad to allow you to enjoy such valuable time. We strive to have a family caring feel to the home. I will pass your thanks on to all members of the team.
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Review from Mary D (Wife of Resident) published on 11 December 2023
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for your lovely review.
I will pass on your positive feedback to our team.
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Review from H H (Sister of Resident) published on 2 October 2023
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you for your great review of Priory Court.
It was a pleasure to have your sister with us and we are looking forward to seeing her again soon.
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Review from William C (Niece of Resident) published on 29 September 2023
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you for your review. Your aunt was a wonderful lady, full of fun and loved to chat. I am so glad that you were able to visit daily and she loved this.
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Review from C W (Daughter of Resident) published on 4 September 2023
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for your review. We are so glad that your mother enjoyed her time with us and look forward to seeing her again soon.
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Review from Philip O (Son-in-law of Resident) published on 14 August 2023
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Review from Sam I (Son of Resident) published on 11 August 2023
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you for your great review. I am so happy that Mum was happy at Priory Court. She certainly seemed to settle in quickly and made friends with other Residents. it is lovely that you were able to see her smiling here!
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Review from Lisa S (Daughter of Resident) published on 27 July 2023
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for your lovely review of our home.
Mum is very much part of the home and we love coming into work each morning to see her smiling with a coffee.
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Review from J G (Daughter of Resident) published on 21 May 2023
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Reply from Rachel Aran, Marketing Administrator at Priory Court Care Home - Avery Healthcare
We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible, giving you and your family the peace of mind you deserve. We are delighted to hear that your mum is happy and settled in her new surroundings and enjoys joining in the daily activities provided by our talented well-being team. It is a true pleasure to have your mum living with us, in the loving care community that we create. Best wishes.
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Review from C P (Daughter of Resident) published on 19 May 2023
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Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home in Stamford. We are delighted to hear how happy you are with the care your mum received from our dedicated staff team whilst being a part of our loving care community. It was a privilege to care for your wonderful mum, the staff were very fond of her. Thank you so much for your kind words about our home.
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Review from M M (Friend of Resident) published on 9 May 2023
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Reply from Rachel Aran, Marketing Administrator at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home in Stamford. We are delighted to hear that your friend enjoyed her respite stay with us, in the loving care community that we create. Your feedback is truly invaluable to us and our staff team. Best wishes.
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Review from Richard G (Son of Resident) published on 21 April 2023
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Reply from Rachel Aran, Marketing Administrator at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home in Stamford and for your amazing 5-star rating. We are delighted that your mum enjoyed her respite stay with us so much, that she decided to become a permanent member of our loving care community, giving you and your family the peace of mind that you deserve. It is also lovely to hear that she has enjoyed making new friends. Best wishes.
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The Review Score of 9.8 (9.759) out of 10 for Priory Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Priory Court Care Home - Avery Healthcare is calculated as follows: ( (185 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Priory Court Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2022
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