Priory Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.759) out of 10, based on 20 reviews in the last 2 years. Over all time Priory Court Care Home - Avery Healthcare has 65 reviews.
Review from Suzanne B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home in Stamford. It is a pleasure to care for your mother and we are glad to hear how well she has settled into our loving care community. Our staff team goes above the standards daily to meet individual care needs, we are delighted to hear such positive feedback about their work and I will be sure to pass this on to the whole team. We look forward to seeing you on your next visit. Best Wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E D (Niece of Resident) published on 29 June 2022
Submitted via Postal Card •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court in Stamford. It was a pleasure to care for your aunt-in-law during her short stay with us and we are glad that this was a comfortable and happy experience for her. Our staff team goes above the standards daily to meet individual care needs whilst creating a fun and loving care community. She is welcome back anytime. Best Wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Friend of Resident) published on 23 July 2021
Submitted via Postal Card •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home. We are delighted to hear such kind words about our home, we really appreciated the positive feedback. Our staff team go above the standards daily to deliver an exceptional level of care to all residents daily and cater for all individuals needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gordon B (Resident) published on 13 July 2021
Submitted via Postal Card •
Report
Reply from Rachel Aran, Marketing Administrator at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. The very talented culinary team produce the finest meals with plenty of tasty and nutritious choices across each mealtime, we are so happy you are enjoying the food. It is a true pleasure to have you living as part of our loving, care community.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Granddaughter of Resident) published on 17 June 2021
Submitted via Postal Card •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for reviewing Priory Court Care Home. We are delighted to hear such positive feedback about our home and staff. Our team go above the standards daily to create a warm and welcoming community for all residents and their loved ones. Visiting is highly encouraged and we look forward to seeing you again on your next visit. Best Wishes
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for reviewing Priory Court Care Home. Our highly trained staff team go above the standards each day to deliver an exceptional level of care whilst creating a safe, loving community for all residents and we are glad to hear that this gives you the peace of mind you deserve. It is a pleasure to have your mother live with us here and we are delighted to hear how well she has settled into her new home. Best Wishes
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Respite Resident) published on 2 June 2021
Submitted via Postal Card •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home. We are delighted to hear how comfortable and welcome you felt during your respite stay here. It was a pleasure to meet you and to have you stay with us whilst you recovered. Best Wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patsy G (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card •
Report
Reply from Rachel Aran, Marketing Administrator at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home. Even during these challenging times that we are all facing, our staff team go above and beyond to deliver exceptional standards of care to all our residents. It is a pleasure to have your mother staying with us, in the loving community that we create, giving you peace of mind.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emily P (Friend of Resident) published on 17 March 2021
Submitted via Website •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home. Our staff team are so delighted to hear how satisfied you are with the exceptional work they carry out to deliver the highest standards of care. We are pleased to hear that you and your family are as welcome into our just as our residents are and we are looking forward to having more regular visiting now lockdown restrictions are beginning to ease.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda B (Daughter-in-law of Resident) published on 25 November 2020
Submitted via Website •
Report
Reply from Rachel Aran, Marketing Administrator at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home and for your heartfelt feedback. I am very pleased to hear how well your father-in-law has settled into our home, our highly trained staff always endeavour to make our residents feel comfortable and at home in the loving community that we create. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nick B (Relative of Resident) published on 16 November 2020
Submitted via Website •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home, your kind words are truly invaluable to us, and our staff team appreciate your positive feedback. Kind Regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jake T (Son-in-law of Resident) published on 16 November 2020
Submitted via Website •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for reviewing Priory Court Care Home. Our staff team will be so delighted to hear such kind words about our home. I will be sure to pass on your message. Best Wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan C (Friend of Resident) published on 23 October 2020
Submitted via Website •
Report
Reply from Ryan Farrelly, Marketing Assistant at Priory Court Care Home - Avery Healthcare
Thank you for taking the time to review Priory Court Care Home, your kind words are truly invaluable to us and our staff team appreciates your positive feedback. Kind Regards, Ryan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Terrell W (Relative of Resident) published on 15 October 2020
Submitted via Website •
Report
Nothing is too much trouble and the Covid measures in place by the team make my family and I happy that our uncle is looked after in a safe environment.
The home manager has also been amazing when dealing with some unique requests
Thoroughly recommended.
Reply from Cathy Charley, Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for this great review, it is our pleasure to care for your uncle and we are so glad you have enjoyed keeping in touch with the calls we have arranged.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard B (Son of Resident) published on 9 October 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol T (Daughter of Resident) published on 8 October 2020
Submitted via Website •
Report
Reply from Cathy Charley, Care Home Manager at Priory Court Care Home - Avery Healthcare
Thank you so much for your kind words and I will ensure these are passed on to the team who I am sure will appreciate your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon H (Relative of Resident) published on 8 October 2020
Submitted via Website •
Report
Reply from Cathy Charley, Care Home Manager at Priory Court Care Home - Avery Healthcare
We appreciate your kind words and feedback. I will share these with all the staff in the home. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Wife of Resident) published on 12 February 2020
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer B (Sister of Resident) published on 10 September 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edward A (Son of Resident) published on 20 August 2019
Submitted via Postal Card •
Report
Reply from Kelly Walker, Registered Manager at Priory Court Care Home - Avery Healthcare
Thank you kindly for your review.
We miss your mum dearly here at Priory Court.
We have made positive steps with recruitment and have welcomed new staff into the team.
Appreciate the feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.759) out of 10 for Priory Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Priory Court Care Home - Avery Healthcare is calculated as follows: ( (185 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Priory Court Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Avery Healthcare Group
Date: Friday 31 Jan 2025 More details
Recipient:
Avery Healthcare Group
Date: Wednesday 31 Jan 2024 More details
Recipient:
Avery Healthcare Group
Date: Tuesday 28 Feb 2023 More details
There are no upcoming events for Priory Court Care Home - Avery Healthcare
Organiser: Priory Court Care Home - Avery Healthcare
Date:
Saturday 15 Jun 2024
more details
Organiser: Priory Court Care Home - Avery Healthcare
Date:
Saturday 09 Sep 2023
more details
Organiser: Priory Court Care Home - Avery Healthcare
Date:
Wednesday 29 Mar 2023
more details
There are no Team Members posted yet