Review from Chris S (Husband of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

My wife is in Priory Court and since she has been in she has had excellent treatment, staff go the extra mile to make my wife happy. My wife sees the staff as good friends. The staff are so lovely and friendly to me when I visit. My wife is so much better what a wonderful job the home has done.

Reply from Kelly Walker, Registered Manager at Priory Court Care Home - Avery Healthcare

Thank you for your kind words, we will pass these comments to the staff of Priory Court.
It is our pleasure to care for your wife and we value the trust and kindness you show to the staff when you visit.
Thank you again.

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Review from Diana L (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

It is now four months since my mother passed away. Her last month in the local hospital, not the care home. Prior to her going to the hospital the care at Priory Court was very variable. Individually staff were lovely but together the care was less than perfect. As a 95-year-old, almost blind, deaf

and poor mobility, it wasn't right she waited often 29-30 minutes for the bell to be answered if she needed the bathroom. Once she fell out of bed trying to do it herself and it was an hour before anyone checked. A bed with sides would have been appropriate. No effort was made with her dietary needs nor was checks made she had drunk enough liquid.

Reply from Kelly Walker, Registered Manager at Priory Court Care Home - Avery Healthcare

Dear Diana,

I am sorry to hear you had not been satisfied with the service at Priory Court in March of this year, since such time we have made considerable changes to the daily management of fluids and call bells.
We always welcome feedback as this assists us to review the service and make changes when appropriate.
Thank you kindly

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Review from R R (Respite Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience

I was a resident for 7 days to recover from a road traffic accident. This was a nice environment in which to rest and recover. Staff were very kind to me.

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Review from M L (Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

I cannot find fault with the care home. The staff are polite. My room is lovely and I have a lovely view of the garden.
The food is second to none, delicious. Arrangements are available for pedicures, manicures and hair care. Also, care for all clothes.

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Review from Sharon B (Friend of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

Priory Court has a welcoming, homely feel to it. The residents' wants and needs are addressed as swiftly as possible. All staff I encounter on a day to day basis are hardworking and dedicated to providing good care and creating a safe, comfortable place to be.

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Review from Charlotte P (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience

We were reluctant to put our mother into full-time care but had run out of other options. Priory Court has exceeded our expectations. The staff are wonderful in the care and love they offer to our mother. They are supportive and helpful to me and my brother also.

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Review from I F (Niece of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience

My auntie receives good care and I find all the staff no matter what their roll to be helpful and considerate.

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Review from Lis M (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience

I found the staff very welcoming friendly creating a fun atmosphere for everyone on Christmas Day. The Christmas dinner in the fine dining room was very good the pudding was excellent, the service was first rate.

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Review from P G (Son-in-law of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience

This is the gold standard in care. I moved my lovely mum in law to Priory Court through neglect at her previous care home. The difference is truly amazing. The staff are superb, everything in their power is done to stimulate the residents. Exemplary care in every sense. Bravo, good people at Priory

Court. All deserve the utmost praise.

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Review from I F (Niece of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

I believe my auntie is receiving good care. They are on the whole, good staff.

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Review from C S (Partner of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience

Lovely care home, needs more coffee cups and a pleasanter place for people to smoke, instead of being obliged to sit in a damp corner next to a dustbin, six feet away from a high hedge which allows no sunlight.
As a paying resident, I think they should be allowed to smoke in the garden where they

so choose.

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Review from Jennifer T (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience

A good care home. Mum's happy being here. Lovely staff, free drinks for guests.

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Review from L F (Friend of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience

Very clean and friendly atmosphere all around. Meals are well catered and punctual. Activities are updated weekly and appear to have a great response.

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Review from Richard G (Nephew of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

A very good residence for my 'uncle' who is well respected by helpful, friendly staff. Good food too and excellent medical support.

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Review from S G (Relative of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience

It is always a pleasure to visit Priory Court. The welcome at reception is warm and all staff very pleasant. The home is well kept and stylish.

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Review from Sue B (Daughter of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience

Wonderful caring staff, this nursing home is more like a hotel with amazing facilities and high standards of cleanliness and furnishings, including a cinema room serving popcorn and sweets when showing old movies and private dining room for residents to entertain the family.
Daily entertainment program

incorporating all festivals and celebrations with quality musicians and singers. Highly recommended, my dad has been in 4 nursing homes over the years and this is the absolute best.

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Review from D B (Friend of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience

We phoned prior to making a long distance visit to a friend who has recently moved there and were most impressed to find we were expected when we arrived the following day. The welcome was warm and friendly, we were escorted to our friend's room and immediately offered a hot drink. An excellent first

impression. We have experience of visiting many care homes but the spaciousness and quality of Priory Court and it's furniture and fittings is more in keeping with a high-quality hotel. The resident's rooms are larger than most, well decorated and equipped including a wet room. When leaving we were offered a tour and were impressed to see the spacious dining room, the private dining room for residents, parties and the cinema room with its sweet store! All the staff we met were friendly and went out of their way to be helpful. We feel our friend could not be in a better place and are confident that she will be well cared for.

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Review from Christopher S (Husband of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

The home does wonderful things and has made a big difference to my wife. The care is excellent and also the friendships. Even the little things that is done for me. My wife has advanced Parkinson's with a severe disability but even at times like my Birthday, Valentines, Wedding Anniversary and Christmas,

some members have gone to the trouble of getting a card for me and putting it from my wife. I have never found out who gets them but it means so much to us.

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Review from Penny R (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

The home has a warm and friendly atmosphere. All the staff from reception when you enter carers, cleaners, kitchen staff and manager all provide an excellent standard of care with a smile. My late mother was beautifully cared for in the three months she was a resident. I couldn't have asked for more.

I was always kept fully informed regarding her care. The highest accolade I can give is that it is where I want to be if I need care.

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Review from Robert (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience

In its revamped form Priory Court aims for and achieves the "luxury hotel" look. Everything is in its place and looks right. Staff are attentive, the food is generally good, there is a programme of activities which are posted on Facebook. And yet. My mother doesn't want to live in a luxury hotel. She

wants companionship above all else. The residents' lounges are normally empty. Most residents appear to spend their days in their own rooms. If your elderly relative is happy with his or her own company, Priory Court could be a good fit. It wasn't for my mother.

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Priory Court Care Home - Avery Healthcare

Care Provided by Priory Court Care Home - Avery Healthcare

Good to Know

Funding & Fees Guide for Priory Court Care Home - Avery Healthcare

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