Seacroft Court has a Review Score of 8.4 (8.436) out of 10, based on 3 reviews in the last 2 years. Over all time Seacroft Court has 11 reviews.
Review from Debbie S (Daughter of Resident) published on 30 July 2024
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Review from Jane S (Friend of Resident) published on 18 April 2024
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Review from Katie H (Granddaughter of Resident) published on 8 April 2024
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Reply from Kate Tipper, Sales co ordinator at Seacroft Court
Thank you for taking the time to leave us a review regarding your nan. We appreciate your feedback and we are delighted to see the five stars.
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Review from Michael B (Respite Resident) published on 5 December 2022
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Review from Andrew T (Son of Resident) published on 15 June 2021
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Review from Colin (Son of Resident) published on 20 November 2020
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Reply from James Wood, Managing Director at Seacroft Court
Whilst acknowledging the home Required Improvement at the last CQC inspection it should be noted that the home implemented a detailed action plan under a newly appointed manager, with all actions noted in the report being addressed. Many of the issues identified were in relation to the environment and staff practice around CoVid 19, all of which have been addressed, with further refurbishment work undertaken, albeit with a small amount due to be completed as lockdown restrictions are lifted.
The home is fully staffed and has had no shortages to its daily staffing roster, in addition, bank staff are employed to cover holiday and absence, and the home enjoys the benefit of a fully recruited team of nurses, which has been expanded of late. During the clients stay no concerns or complaints were raised by the family in relation to the care offered, a letter of thanks and a gift for staff was left by the author when their relative sadly passed away.
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Review from Chris N (Daughter of Resident) published on 8 April 2020
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Review from Leonie H (Granddaughter of Resident) published on 23 March 2020
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Review from V K (Respite Resident) assisted by family/friend published on 23 October 2017
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Review from Belinda S (Niece of Resident) published on 7 August 2017
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Review from A M (Daughter of Resident) published on 10 May 2016
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The Review Score of 8.4 (8.436) out of 10 for Seacroft Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Seacroft Court is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.55 Points relating to the number of positive Reviews for Seacroft Court is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Aug 2024
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