Tanglewood Nursing Home

36 Louth Road, Horncastle LN9 5EN
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9.8 42 Reviews
  • Tanglewood Nursing Home, Horncastle
Tanglewood Nursing Home, in Horncastle, focuses on personalised care packages that allow residents to lead a more independent lifestyle, whether they have residential or nursing requirements, or a disability.

The providers takes pride in a friendly service that loved ones can also respect, while looking to make sure their brand is one that is seen as synonymous with quality.

The care home has been purpose-built and allows clients to make homes of self-contained bungalows, while having round-the-clock access to trained care workers who understand their individual needs and preferences.

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Care Provided by Tanglewood Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)

Funding & Fees Guide for Tanglewood Nursing Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Nursing Care from £1,100
  • (these prices are only a guideline, please contact Tanglewood Nursing Home to find out the exact price for your requirements)

Facilities

  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Tanglewood Nursing Home Reviews (42)

Total of 42, showing 21-40
9.8

Tanglewood Nursing Home has a Review Score of 9.8 (9.757) out of 10, based on 26 reviews in the last 2 years. Over all time Tanglewood Nursing Home has 42 reviews.

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Review from M D (Wife of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care given to my husband and help from the staff but feel the staff are overworked and need more of them. The food is good.

Reply from Alicia Bradon, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for taking the time to leave us a review, we take all feedback into consideration and our home manager's door is always open to discuss this matter further.


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Review from Caroline H (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Tanglewood Nursing Home for two years. During that time, his health changed from living independently with support to requiring palliative care. Throughout his stay, the staff at Tanglewood were unfailingly compassionate, respectful and thorough and they managed his changing
care needs skillfully and kindly, enabling him to maintain his dignity and safety. I am enormously grateful to this caring and compassionate team. Thank you so much!

Reply from Alicia Bradon, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you very much for your kind review. Your feedback on your experience at Tanglewood Care Home is greatly appreciated. We look forward to sharing this with the team.


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Review from Patricia C (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both residents and I know they are looked after physically, emotionally and mentally and we are very happy. The staff are professional, helpful and friendly and often go above and beyond! Would highly recommend.

Reply from Alicia Bradon, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for your review, our residents' safety and well-being are at the heart of all we do at Tanglewood. Our team members work incredibly hard and we look forward to sharing your wonderful feedback with them.


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Review from David S (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tanglewood Nursing Home is a lovely home, it's modern, purpose-built and has a lot of personal touches that make it feel more homely; especially in the dementia area with shops, countryside etc scenes on the walls. The personal care is excellent and Dad is always treated with dignity. I am satisfied
with the manner in which Dad is treated as an individual, with the staff interacting with his unique character to keep him happy and contented. The only area where I believe there is room for improvement is the communication between staff members. On a few occasions, I have requested a change to improve Dad's care which has been agreed, but the message never seems to be relayed to all staff, meaning only some are putting the change into action, even weeks after the request.

Reply from Alicia Bradon, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for taking the time to write us a wonderful review, we take all feedback into account. Please be aware our home manager's door is always open and would welcome the opportunity to discuss your feedback with you. We look forward to passing this on to the team.


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Review from C M (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The meeting was a very interesting afternoon and informative.

Reply from Alicia Bradon, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for your review, we are glad you enjoyed our relatives' meeting, your feedback is incredibly important to us. We look forward to welcoming you along to the next one.


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Review from Terry C (Son-in-law of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - caters for my father-in-law and mother-in-law very well.

Reply from Alicia Bradon, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for taking the time to leave us a review, we really appreciate all feedback and look forward to passing this on to the team.


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Review from S F (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Tanglewood Nursing Home for one year. Initially to rehab post-stroke, unfortunately, with further strokes and dementia, his condition has worsened. His needs are complex and vary from day to day. The staff are superb, very caring and work together as a team. Good home-cooked hot food
at lunch, soup and sandwiches for tea. They alter food choices on the day if a resident changes their mind. The manager is excellent, listens and cares and responds efficiently and thoroughly to any concerns or requests.

Reply from Alicia Bradon, Sales Manager at Tanglewood Nursing Home

Thank you so much for taking the time to write a review. Our team work incredibly hard to ensure our residents happiness, safety and well-being are at the heart of all we do. We are so pleased your loved one is enjoying the range of foods on our menu. We look forward to sharing your review with the team.


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Review from Sarah E (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always happy and smiling. The staff are all so kind and supportive, ensuring Mum is safe and well cared for at all times. Mum has dementia and needs assistance with everything. The manager is so approachable and makes you feel very welcome in the home. I would recommend Tanglewood to anyone looking
for a lovely home for their loved ones.

Reply from Jacky Blundell, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for your lovely review of Tanglewood Nursing Home. We are delighted you are so happy with the care at the home - the team are kind and caring and we appreciate you taking the time to share your thoughts.


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Review from R S (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Friendly staff, very helpful. Lovely home for my parents to be in.

Reply from Jacky Blundell, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for your review of Tanglewood Nursing Home - we appreciate you sharing your thoughts. It is a lovely home and we are delighted your parents are so happy and settled at Tanglewood.


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Review from Diane P (Daughter of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, my 90-year-old Mum was made to feel welcome at Tanglewood Nursing Home when she admitted for assessment and respite care following a fractured hip operation and worsening dementia. As her daughter, I was consulted and guided in all aspects of her care by the cheerful and caring team.
Despite Covid restrictions, window visits and following quarantine, the all-important face to 'mask' reunions were readily accommodated. Thanks to the staff and the very stylish surroundings, Mum feels totally at home. The grounds are lovely and everywhere is spotless, neat and well organised. Thanks also to the dedicated activities team, Mum has responded well to the stimulation and her dementia has 'improved'. The nursing team are proactive in alerting me to any potential health problems (slips, trips and falls and fluid monitoring) and all in all, it's a huge relief to know that Mum is being looked after so well. Tanglewood Nursing Home is highly recommended.

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Review from Sandra B (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with terminal oesophagus cancer and spent the last 10-days of her life in Tanglewood in Horncastle. It is an amazing home, and we could not have had better care for my mum. They looked after me, my husband and our daughter whilst we sat with her for the last hours. They let me spend
the last night with her as I did not want to leave her. The compassion from the staff was second to none. We could not fault it at all. Totally recommend this home.

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Review from Carl D (Husband of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had terminal cancer and was given a prognosis of 3-months. I needed a nursing home that could look after my wife's complex nursing needs and treat her with the care and dignity that every human being deserves. I must admit, I was very hesitant to admit her to Tanglewood, but after meeting the
home manager and discussing my wife's needs, I felt that this was the best place for her. The manager runs a very tight ship, and her staff are told that it's not just the resident that they look after, it's also the resident's visitors. Nothing was too much trouble for the staff, and I wouldn't hesitate in recommending Tanglewood in Horncastle in the future.

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Review from Andrew N (Son of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tanglewood Care Home in Horncastle is within pleasant facilities in a beautiful Lincolnshire Wolds market town. There is a lovely secure garden for residents and visitors to sit together. The building interior is bright with lots of windows overlooking the garden. My mother moved to Tanglewood in the
New Year 2020. For 3 months she was in a single room and then was fortunate to live in a double room just as COVID19 hit the UK. The staff were always friendly, welcoming and happy to assist with any special requirements. During the past 9 months, their dedication to their job and the residents was outstanding. There was a special bond between carers and residents in trying to beat the virus. The staff were also pro-active with regards to special occasions e.g. bake cakes for birthdays and arrange dedicated activities around special calendar events. The activities co-ordinator communicated well with families in terms of keeping everyone informed of the weekly plan for residents and us.

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Review from Helen J (Sister of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Tanglewood, Horncastle is blessed with pleasant facilities in a beautiful wolds market town location. There is a lovely secure garden for residents and visitors to sit together and the building interior is bright with lots of windows overlooking the garden. The staff are always friendly, welcoming and
happy to assist with any special requirements. They are also pro-active with regards to special occasions e.g. bake cakes for birthdays and arrange dedicated activities around special calendar events. The activities co-ordinator communicates well with families in terms of keeping us informed with the weekly planned for residents and we even occasionally receive photographs of my sister-in-law joining in the activities - this has particularly been appreciated during the Covid-19 pandemic when we haven't been allowed to visit.

Reply from Jacky Blundell, Marketing and Communications Manager at Tanglewood Nursing Home

Hello Helen, thank you for your lovely review of our Tanglewood Care Home in Horncastle. I will pass your comments on to the team who will be overjoyed to hear you are so happy with the service they provide. Thank you


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Review from Carol U (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision for the family to move Mum into a care home. Mum has dementia and was not coping well on her own after Dad died. We persuaded Mum to 'give Tanglewood a try' and without doubt, it is the best decision we ever made. The staff are very professional, respectful and caring with
a positive attitude. As soon as you enter the home, you are met with a friendly greeting. All of the staff are friendly and cheerful and make a fuss of Mum if she is returning from a day out. I can tell by the way they talk to Mum and her reaction to them, they really know and understand her. During the pandemic, we have received regular updates. Mum is very sociable and the home with all the activities (usually twice a day) is ideal. Taking part is optional and not forced upon anyone. The food is excellent with plenty of variety. Mum loved to cook and really enjoys the food. Family can book a lunch too. Marked down value for money and room because of small room size and no ensuite.

Reply from Jacky Blundell, Marketing and Communications Manager at Tanglewood Nursing Home

Thank you for your review of our Tanglewood Care Home in Horncastle. We are delighted that you are happy with the service and will pass your comments on to the team. Thank you


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Review from Julie N (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Tanglewood almost six years ago following the death of my Dad. I was very concerned initially because the home where my Dad had been for only less than a week in Grantham was terrible, so for the first 2 years of Mum being in Tanglewood I visited every day at all hours to try and catch
them out but thankfully I never did.
The staff are lovely and caring, always welcoming. My Mum is as happy as one could be in a nursing home. The activities are varied, plenty to do and everyone is encouraged to participate if they want. Outside entertainment is provided in normal times. The food is plentiful and of very good quality.
It is a very clean and warm environment.
My only grumbles are :
1. It would be nice to have canopies outside so residents could be outside more, possibly eat their meals outside, etc. in mild weather.
2. Instead of spending on replacing still serviceable furnishings, etc. put the money towards staff pay rises.
The COVID crisis has been handled brilliantly.

Reply from Jacky Blundell, Marketing and Communications Manager at Tanglewood Nursing Home

Hello Julie, thank you very much for your kind and thoughtful review. The team at Tanglewood are passionate about meeting the needs of every resident, and therefore we appreciate you taking the time to acknowledge the work they all do. I will most certainly pass your comments on to the team who will be thrilled to receive such wonderful feedback. I'm sure they will look into your suggestions and come back to you in respect of the points you have raised.


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Review from J W (Wife of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well looked after. The staff are excellent. There used to be a smell of urine (very strong) but I have noticed there has been no smell these last few weeks. Food is excellent but needs to drink more as he is prone to urine infections. It would be nice if they could play music in the rooms
as this seems to calm him down. Not only has he dementia, but has a lot of other things wrong with his health so the staff really look after him and keep me informed by phone when he is poorly.

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Review from P H (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Tanglewood in Horncastle for five years and she has been consistently cared for with love, efficiency and cheerfulness. The activities and visiting entertainers are interesting and varied. There is a homely atmosphere and residents are treated with respect and according
to their individual needs. The seasonal and incidental celebrations are fun and enjoyed by residents and their families.

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Review from Christine S (Friend of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days but so far I feel happy with the care that my friend is receiving. This is a very expensive home and the care is probably no better than somewhere cheaper. The environment is very comfortable, plush decor and high standards in how things are presented (dining table, etc). This group of homes
have a corporate image that resembles a five star hotel but I'm more concerned about the nursing care. No reason for complaint so far, staff seem respectful and helpful. Occasionally I've had to ask that my friend gets her hair washed and the laundry can be an issue with clothes going missing.

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Review from Kay P (Granddaughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly and frail grandmother moved to Tanglewood recently. The care and kindness the staff have shown to Grandma is so touching and they consider her dignity at all times. I always leave the home knowing Grandma is going to be cared for properly, considering her needs at all times. The manager
is professional and efficient and has such empathy with families, she clearly understands how difficult it is for us to place our most wonderful grandmother into her care.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Tanglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Tanglewood Nursing Home is calculated as follows: ( (235 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 304 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tanglewood Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Alice

Alice O'Hare

Job Title: Home Manager

Joined: 2025

I am excited to be starting my journey with Tanglewood to continue to progress and develop in a career that I love.
Personal experiences led me to switch from retail management to pursuing a career in care. I started my journey as a support worker in 2016. My main goal was to repay the care and kindness of the people involved in my own families care and rehabilitation. I have a wealth of knowledge from working in various different settings, in varied roles with different client groups. I have been lucky to have worked with fabulous managers who have helped me develop, grow and achieve my ambitions so far.
I am committed and passionate about providing a safe, welcoming and happy home for the people that live, visit and work at the service. Prioritizing the physical, emotional and social needs of our residents and staff.
I have self-funded my own learning and have completed The Certificate of Higher Education in Adult Health and Social Care and gained a Level 5 qualification in Leadership and Management for Adult Care. I am keen to work towards level 6 and 7 qualifications in the future.
My proudest achievement has been being nominated for the Care Home Registered Manager Award for the Lincolnshire Care Awards two years running by the staff and residents at my previous service. I won the award in March 2024 and remain dedicated and proud of the work I do to make a real difference to people’s lives.
In my personal life I love animals and enjoy reading, learning, theatre, spending time with my family and walking. I am a proud Mum, Daughter and Wife. My family are very supportive, which enables me to have a calm and positive approach and dedicate myself to the work I do to enhance people’s lives.


Alyson

Alyson Wilson

Job Title: Home Administrator

Joined: 2021

"I joined the team at Tanglewood in December 2021 . My background was 26 years in the hospitality sector. I wanted to do something new, with better work life balance. I have found this along with a great sense of belonging and enjoy coming to work every day.."


Jessy

Jessy Romy

Job Title: Deputy Manager

Joined: 2008

“I have worked at Tanglewood for over 12 years. I started as a Senior Care Assistant and worked my way up to Deputy Manager. I love working at Tanglewood, we have a fantastic team, and the residents are wonderful, every day is a pleasure to be here.”


Kelly

Kelly Sharpe

Job Title: Senior Care Assistant

Joined: 2018

"I have worked in care since 2016 and wouldn't do anything else. I enjoy my role as Senior Care Assistant at Tanglewood and am proud that I am now also a qualified Nursing Assistant; I achieved my qualification at Tanglewood. My work is rewarding and means I meet the most amazing people. Our residents make coming to work a genuine pleasure and every day brings something new."


Elle

Elle Barnes

Job Title: Senior Care Assistant

Joined: 2020

"I am a Senior Care Assistant at Tanglewood, Horncastle"


Angela

Angela Clark

Job Title: Domestic Supervisor

Joined: 2017

"Making sure the home is clean and well presented for residents makes me proud of the job we do. I love working at home and being part of a team who genuinely cares about residents and the environment. Tanglewood Care Home is a great home."