Toray Pines Care Home has a Review Score of 9.6 (9.640) out of 10, based on 28 reviews in the last 2 years. Over all time Toray Pines Care Home has 70 reviews.
Review from D C (Son of Resident) published on 8 April 2025
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Overall Experience
5.0 out of 5
Reply from Jenny Bellwood, Marketing Manager at Toray Pines Care Home
Thank you for your kind review of Toray Pines. We are delighted to hear that you found our home clean and that our dedicated care team was helpful. Providing person-centred care for our residents is at the core of everything we do, so it means a great deal to us to receive your positive feedback on your mum's care.
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Review from Jean D (Husband of Resident) published on 8 January 2025
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5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you very much for your kind review. We appreciate all feedback and look forward to sharing with the team.
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Review from C B (Granddaughter of Resident) published on 16 December 2024
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5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for our team, and we're so glad to know that our efforts have made a difference. It's wonderful to hear that she's been enjoying activities and even outings. We also appreciate your recognition of our communication. Keeping families informed is an important part of the care we provide and it's lovely to know that this has been a positive aspect of your experience. Thank you again for your thoughtful review, it truly means a lot to us. If there's ever anything more we can do to support your nan or your family, please don't hesitate to let us know.
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Review from Jennifer C (Wife of Resident) published on 16 December 2024
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you for your kind words! We're so pleased to hear that you've found our staff friendly and helpful. Going the extra mile to ensure residents and visitors feel cared for is at the heart of what we do. Your feedback means a lot to us and we're always here to assist in any way we can.
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Review from D M (Cousin of Resident) published on 10 December 2024
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5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you so much for your kind words! We are delighted to hear that your cousin feels welcomed and content at Toray Pines. Our team takes great pride in providing excellent care and ensuring a comfortable experience for our residents, and it's wonderful to know that the food and attention to detail have made a positive impact. We're especially glad we could accommodate her at short notice. Your feedback means a lot to us, and we'll continue striving to exceed expectations.
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Review from A T (Daughter of Resident) published on 29 October 2024
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5.0 out of 5
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Review from J S (Daughter-in-law of Resident) published on 21 October 2024
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Overall Experience
4.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you for your lovely review! We're so glad to hear that you find our team approachable and that they keep you well-informed with updates. Creating a friendly and welcoming atmosphere is something we truly value, and it's great to know you feel comfortable enough to enjoy a laugh and get involved in activities and events. We're always here to make your visits as enjoyable as possible. If there's anything else we can do, just let us know!
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Review from C S (Son of Resident) published on 18 October 2024
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Overall Experience
4.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you for your thoughtful review. We're so pleased to hear that your overall experience has been positive and that our team have been attentive and ready to assist whenever needed. It's wonderful to know that both your parents are happy and content with their situation at Toray Pines. We truly appreciate your kind words about our team and their willingness to address any concerns in a respectful and confidential manner
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Review from L C (Daughter of Resident) published on 6 August 2024
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5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you so much for your wonderful review! We're delighted to hear that your mum settled in so well during her respite care at Toray Pines and that you've decided to stay permanently. Our team are dedicated to showing respect, kindness, and understanding to all our residents, and it's heartening to know their efforts have made such a positive impact, especially during challenging times. It's a pleasure for us to see your mum thriving, and we're grateful for your high recommendation. Thank you for your trust and kind words!
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Review from Loreta B (Granddaughter of Resident) published on 5 August 2024
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4.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you for sharing your experience! We're so glad to hear that your nan looks well and is happy. It means a lot to us to know that she is content and comfortable. Your feedback is greatly appreciated!
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Review from Claire C (Daughter of Resident) published on 29 July 2024
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home
Thank you so much for your positive review and kind words about Toray Pines. We're delighted to hear that the atmosphere here is filled with smiles and chatter and that our carers are attentive, respectful, and compassionate. It's wonderful to know that your mum is not only content but also enjoys plenty of laughter and great interactions with both team and fellow residents. We appreciate your feedback regarding the exterior of the building and grounds. Please rest assured that we are aware of the importance of maintaining a pleasant environment and are working on addressing these concerns. Your mum's well-being and happiness are our top priorities, and we're glad to hear that her care is being well-catered for. Thank you again for your support and for taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to let us know.
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Review from Karen C (Daughter of Resident) published on 19 June 2024
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5.0 out of 5
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
Thank you so much for your wonderful review. We're thrilled to hear that your mum has been well cared for over the years and that you've had such positive experiences with our staff. It's heartening to know that our team's approachability and dedication have made a significant impact. We're also glad to hear that you've found our manager to be supportive and that the food has met your expectations. Creating a positive and happy atmosphere is something we strive for every day, especially under challenging circumstances. Your kind words mean a lot to us. If there's anything more we can do to continue providing excellent care for your mum, please don't hesitate to let us know. Thank you again for your support and trust.
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Review from S B (Son of Resident) published on 19 June 2024
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4.0 out of 5
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
Thank you so much for your thoughtful review. We truly appreciate your kind words about our team and the care we provide. Ensuring the safety and well-being of our residents is our top priority, and we're glad to hear that you've found our home to be a safe and nurturing environment for your dad. We understand your concerns regarding the protection of residents' property in the dementia unit. We are constantly looking for ways to improve. Your feedback is invaluable, and we will certainly explore additional measures to safeguard residents' belongings and reduce any inconvenience. Thank you again for your feedback and for trusting us with your father's care. If you have any further suggestions or concerns, please feel free to reach out to us directly.
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Review from N B (Daughter of Resident) published on 29 May 2024
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4.0 out of 5
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in well and is enjoying the events we organise. It's great to know that our team has been attentive and that he's happy with the food. Ensuring his hearing aids are always with him is a priority for us, and we're glad to hear it's making a positive difference. Thank you for sharing your experience and for placing your trust in us!
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Review from V H (Daughter of Resident) published on 15 April 2024
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
Thank you for taking the time to leave us a review, we are so pleased your experience at Toray Pines was a positive one. We are so glad we provided you with peace of mind and look forward to welcoming Mum back to the home in the future.
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Review from R K (Regular Volunteer) published on 26 March 2024
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
It's heartening to hear about your positive experiences at our home. The cleanliness and welcoming atmosphere you consistently find there reflect the dedication of the team to creating a comfortable and homely environment for residents and visitors alike.The caring and helpful nature of the team towards the residents speaks volumes about their commitment to providing exceptional care and support. It's evident that they prioritise the well-being and happiness of those under their care, fostering a sense of warmth and compassion within the community.Thank you for sharing your positive experience.
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Review from J C (Respite Resident) published on 26 January 2024
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4.0 out of 5
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
Thank you for sharing your positive feedback regarding your stay with us. We are pleased to hear that your experience has been very good so far.
It's heartening to know that our team has made a positive impression with their kindness and friendliness. Creating a warm and welcoming environment is a priority for us and we're glad to see that reflected in your stay.
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Review from Darren E (Son of Resident) published on 18 January 2024
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
We are truly touched by your heartfelt words regarding the care provided to your dad at Toray Pines. Providing respite care during a recovery period is a crucial service, and we're delighted to hear that the home manager and the team went above and beyond to ensure your dad's well-being. Your recommendation speaks volumes about the quality of care at Toray Pines. It's heartening to know that our team, driven by a genuine passion for their work, made a positive impact during this period. We understand that working in the care industry requires a special kind of dedication, and we are fortunate to have a team of individuals who embody that dedication.
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Review from A D (Daughter of Resident) published on 8 January 2024
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Overall Experience
4.0 out of 5
Reply from Ellie Wibberley, Marketing and Communications Manager at Toray Pines Care Home
Thank you for your feedback, the team work really hard to create a positive environment for everyone who lives and visits us and we are really happy you feel the same way. However, We do have some smaller rooms but we do feel these are adequate in meeting the needs of your loved one. We encourage everyone to give any feedback to the home manager as we do have larger rooms and can look at accommodating your request.
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Review from J R (Son of Resident) published on 3 January 2024
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Overall Experience
5.0 out of 5
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home
Thank you so much for sharing your heartfelt thoughts about Toray Pines. We are honored to have been a part of your mother's life since 2001 and deeply appreciate your long-standing trust in our care.
It warms our hearts to hear about the care and compassion our team has extended not only to your mother but also to her dear sister and friend. Creating a supportive community is at the core of our mission, and we are grateful for the positive impact Toray Pines has had on the lives of your family and friends.
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The Review Score of 9.6 (9.640) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.640 for Toray Pines Care Home is calculated as follows: ( (220 Excellents x 5) + (99 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 328 Ratings = 4.64
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2025
Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!
Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.
Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.
We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!
Job Title: Senior Care Assistant
Joined: 2013
"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."
Job Title: Head Housekeeper
Joined: 2009
"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."
Job Title: Lifestyle Coordinator
Joined: 2024
As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.
I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.
