Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
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9.6 70 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.

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Care Provided by Toray Pines Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ellie Wibberley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Toray Pines Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,250
  • (these prices are only a guideline, please contact Toray Pines Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Toray Pines Care Home Reviews (70)

Total of 70, showing 21-40
9.6

Toray Pines Care Home has a Review Score of 9.6 (9.640) out of 10, based on 28 reviews in the last 2 years. Over all time Toray Pines Care Home has 70 reviews.

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Review from A B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, welcoming home. Staff friendly and good with residents. Management always available if you have any concerns. Would recommend.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for sharing such positive feedback about your experience with the care home. It's heartening to hear that you find it to be a warm and welcoming environment. The friendliness of the team and their good interactions with residents contribute significantly to creating a positive atmosphere. The accessibility of management and their responsiveness to concerns is crucial for ensuring the well-being of residents and the satisfaction of their families. It's great that you feel comfortable reaching out to management when needed.


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Review from J B (Wife of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time we have visited the staff have always been helpful and courteous. The food is excellent from one husband who did not eat for weeks.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

We greatly appreciate your positive feedback on the helpful and courteous nature of our team at Toray Pines. It's heartening to know that your visits have consistently been met with a high level of service and support. Our team is dedicated to creating a warm and welcoming environment for residents and their families.


It's particularly uplifting to hear about the positive impact on the quality of life, such as improved eating habits, as noted in your comment about the excellent food. We understand the importance of nutrition and strive to provide meals that are not only delicious but also cater to individual needs and preferences.


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Review from Anita P (Partner of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from maintenance, kitchen, housekeeping, reception, and management and the wonderful hands-on care staff have looked after my family members brilliantly.
If any hiccups happen on the way, if you tell them your concerns they will be taken seriously. Overall a home which is worth considering
for any of your family members.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your review. We are so pleased you are happy with the exceptional care provided by all team members. We appreciate all feedback and look forward to sharing this review with the team.


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Review from Penelope L (Sister-in-law of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our sister-in-law weekly and the home is maintained to the highest standard. We are pleased with the care our sister-in-law receives, her room is adequate to her needs. She speaks highly of the food she receives.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to leave us a review, all feedback is greatly appreciated. We are very proud of our home and look forward to sharing this positive review with the team.


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Review from Jane C (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As is often the case we unfortunately had to seek the support of this care environment when faced with the sudden need for a safe and caring convalescent environment for my elderly parents. The communication was quick, sympathetic and caring and a room was found. We have been well supported and my parents’
increasingly complex needs have been met and they have settled in quickly. Heartfelt thanks to all the team.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you very much for your review. We are so pleased you had a positive experience from your first initial contact with the home. We appreciate all feedback and look forward to sharing this review with the team.


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Review from Nigel H (Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and fresh environment to stay in.
Friendly, efficient and helpful staff.
Plenty of contact with staff during the day.
Food very good.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to write us a review. We appreciate all feedback and look forward to sharing this with the team.


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Review from Jackie B (Friend of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, patient staff. I always arrive to a lovely welcoming atmosphere and leave feeling my friend is in very caring, safe hands.
Meal times are a joy! Served in the lovely, homely, clean dining room or in the bedroom, whichever is preferred, food is excellent quality.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for writing a wonderful review. It means so much to our team members to have happy residents. We pride ourselves on providing exceptional meal times for all. We look forward to sharing this review with the team.


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Review from Jane S (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Toray Pines Care Home on the 31st of March 2023 to discuss my father with the deputy manager, she was superb in reassuring me that they would take on my father's care. This was so appreciated. I moved Dad into the home later that day and we haven't looked back - the care is outstanding, as
are all the staff. Dad has improved immensely since being in their care. I cannot stress enough how wonderful they all are and how much relief I feel knowing he is in their capable hands.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you so much for your kind review. We are so pleased your loved one is happy and well cared for at Toray Pines. Our team members work incredibly hard and we look forward to sharing this review with them.


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Review from Joyce A (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Toray Pines enough. The care, love, and 100% dedication they provided to my mother were second to none. They always kept me updated with Mum's progress and were always on hand day and night. My mum spent four years in their excellent care, care that was professional at all times,
which helped and gave us peace of mind. I cannot thank the house manager and his team enough, who all go above and beyond every day.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your thoughtful review of Toray Pines. It is a wonderful care home with a warm and caring community. I will pass your comments on to the manager and the team who will be delighted to read you were so happy with the care they provided.


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Review from E G (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Sometimes care is lacking, for example, no socks or slippers on residents' feet who are sat for a long time and cannot put them on themselves. Or hair not combed or a drink left in front of them to get cold. Just little things like that, that make all the difference.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for you review of Toray Pines. We are saddened to hear you have found some aspects of care lacking as we strive to consistently provide the quality care our residents deserve. To this end, I have passed your comments on to the home manager who will look into the points you have raised and invite you to meet with him to discuss this matter. Kind Regards.


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Review from Lucy J (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect!
My dad likes his routines and is unsettled when this routine changes in any way, like going for respite. However, he settled seamlessly into Toray Pines Care Home, received outstanding personal, medical and homely care and returned home talking about how much he had enjoyed his stay.
The
carers are lovely, the food is lovely and the staff are happy meaning the residents are happy. The manager and his staff run a fabulous home with ease. Highly recommended! Thank you for a stress-free week, we would love to return.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your fabulous review of Toray Pines. We are delighted you are happy with the care and support and we thank you for entrusting us with the care of your dad. I will pass your comments on to the team who will be overjoyed.


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Review from Kevin F (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother here in August as I wasn't happy with the current care she was receiving elsewhere.
The manager was so helpful from the first phone call. He reassured us and assisted us making the move go smoothly as not to unsettle my mother.
Since she arrived, she has undergone proper assessments
for her needs, has a lovely room and most importantly, started to come out of herself again. She is totally different to how she was before.
The home is clean, well presented and so friendly and welcoming.
We get a monthly call to check we are happy with her care and this is a great way of keeping up to date with things, plus they are straight on the phone if any issues arise.
So I would whole heartedly recommend this home - the staff are wonderful and caring and it's the best move we have made.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to leave such a lovely review for our Toray Pines Care Home in Coningsby. We are delighted you are so happy with the care and support provided by the home and will pass your comments on to the team, who will be thrilled to read your thoughts.


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Review from J H (Wife of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been here for a few days. Her room at first looked very plain and bare but once we had a few of her own things in, like TV, photos, cushions etc. it was much easier. The staff have all been very helpful and considerate. Food choice and appearance, taste etc. is also excellent. This
is our first dealing with care homes and this one is first-rate.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your review of Toray Pines, we are delighted you have found the experience a positive one. We thank you for choosing Toray Pines, it is a lovely care home with a wonderful community and we are happy your lovely wife is settling in so well.


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Review from Andrea D (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very accommodating and provided a week's respite care at short notice. We found the staff very caring and helpful. The rooms are of a high standard and the meals appeared to be nutritious and plentiful. We wouldn't hesitate to use the home's facilities in the future. Only one negative
observation - no TV in the room. In other homes we've used, a TV was always provided.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to write a review of Toray Pines. We are delighted you found the home caring and the meals and rooms to a high standard. I will pass your comments in relation to the TV to the manager, who I am sure will resolve this matter. Again many thanks for your thoughtful recommendation.


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Review from W B (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence throughout.

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Review from S M (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We did an initial visit to Toray Pines and were immediately impressed by the professionalism of the manager, he is caring and excellent and replying to emails and communicating. The home is always clean and extremely well maintained and the staff are considerate, kind and industrious. I have had meals
with my mum in their dining room and the food and selection of dishes are lovely. The activities are very good for the residents as are the events days throughout the year. The dining room always looks lovely with the placemats and napkins set out.

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Review from Andrew M (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to leave a review of Toray Pines. The two years Mum spent there were excellent. The staff did a fabulous job rehabilitating her when she arrived, caring for her at her best and worst. Then making her comfortable and dignified in her final days. In two years, I never met a member of
staff that wasn't compassionate, kind and organised. Hats off to the whole team for their exceptional diligence. If you can get into Toray Pines, you will not be disappointed.

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Review from N F (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have cared for my mother over her final six weeks of life and have been very understanding and attentive to all of her needs. I cannot thank the staff enough for their kindness to her and our family.

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Review from Deborah W (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be very helpful and friendly when visiting my dad. They all think a lot of him. They often get him involved in daily activities. A warm welcome.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your review of Toray Pines. We will pass your comments on to the team, who will be delighted.


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Review from A B (Husband of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has been polite, kind and helpful. Nothing has been too much trouble and all my questions have been dealt with.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to leave your review of Toray Pines, it is a wonderful care home. I will pass your kind comments on to the team - thank you.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Toray Pines Care Home is calculated as follows: ( (220 Excellents x 5) + (99 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 328 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (4)

Nicola

Nicola Eadsforth

Job Title: Home Manager

Joined: 2025

Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!


Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.


Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.


We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!


Fran

Fran O'Brien

Job Title: Senior Care Assistant

Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."


Joanne

Joanne Eason

Job Title: Head Housekeeper

Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."


Jo

Jo Johnson

Job Title: Lifestyle Coordinator

Joined: 2024

As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.


I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.