Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
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9.6 70 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.

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Care Provided by Toray Pines Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ellie Wibberley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Toray Pines Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,250
  • (these prices are only a guideline, please contact Toray Pines Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Toray Pines Care Home Reviews (70)

Total of 70, showing 41-60
9.6

Toray Pines Care Home has a Review Score of 9.6 (9.640) out of 10, based on 28 reviews in the last 2 years. Over all time Toray Pines Care Home has 70 reviews.

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Review from Peter G (Brother of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well looked after and even the moans about her bad stomach for over 58 years have gone away. Good communications if any changes in my sister's condition have occurred. Very clean and tidy. The staff are very professional and caring.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your review of Toray Pines - I will pass your comments to the team who will be happy to read your thoughtful words.


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Review from J G (Relative of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home so far, although we only just brought my partner's sister here today from Somerset. The staff were so helpful and soon made us feel part of this special place.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to write your review of Toray Pines. The team will be delighted to read your lovely comments about the service. Thank you.


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Review from Susan S (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother was only at Toray Pines two months before she passed away. She settled quickly and enjoyed the company of other residents, having lived alone for a number of years. I cannot fault the care Mum received and she was always treated with respect and dignity. I would not hesitate to recommend
Toray Pines to others.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your lovely review of Toray Pines and for taking the time to share your thoughts. I will pass your comments on to the team who will be delighted.


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Review from Mary G (Resident) assisted by family/friend published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for a few months now and I am happy here. Everyone is very helpful and kind to us residents. I don't want to go anywhere else.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your kind review, the team at Toray Pines will be delighted to know you are happy with the service.


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Review from Y F (Friend of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be extremely happy to be a resident here. I find the staff to be caring and helpful; they are patient with residents and visitors. Nothing is too much trouble.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you very much for your kind review - I will pass your comments on to the team who will be delighted.


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Review from Bev S (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally went into respite and is now a permanent resident. From the first day my sister and I went to view the home, we have been so impressed. Mum went in as she was not really coping at home, she has not looked as happy and healthy as she does now for some time. The care and attention is
first class. She is partially sighted and was worried about being able to do the activities but no worries there, the entertainment team took this into consideration and she has done some amazing things since she has been there. In summary, a very happy mum and family, cannot stress enough that it was the right decision. All staff are so dedicated to the care of each individual, they know everyone by name, it’s a pleasure to visit mum and see her so happy and settled.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you very much for your lovely review of Toray Pines and for taking the time to write such a thoughtful statement - the team will be absolutely delighted to hear of your comments.


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Review from Jennifer J (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to the home, my sister and I were invited to visit and see for ourselves. The first impressions were the friendly caring staff and management. With the cleanliness and warm caring feel of the home, we felt no negativity at all. Once Mum was there, the change in her was so noticeable
- she's so much better, interacting with everyone. Nothing is too much trouble and all the staff are wonderful. Can't fault the home at all.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your wonderful review of Toray Pines. We appreciate your comments and will pass them on to the team at the home, who will be delighted.


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Review from J W (Cousin of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly, kind and professional, both to the patient and to me. Some options were not applicable as I was not there long enough.

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Review from S D (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly staff and a clean environment - thank you.

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Review from A M (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mum's first time in a permanent care home, and particularly during these difficult times, all the staff have made this transition for my mum most pleasurable, and they have been very supportive to my mum and myself.

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Review from Anna B (Granddaughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times, the staff have been excellent and made my gran feel welcome and comfortable. The home is clean, and the food is excellent. My gran has settled quickly; she is very happy and content.

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Review from Alex A (Daughter-in-law of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy appointment schedule and parking on site.
On arrival at the reception, we were met with a smile and quickly directed to the cube.
Chairs were comfortable, and our relative was soon opposite.


A nice touch; a blanket was given to her quickly for her personal comfort.
The visiting pod was very

clean, and communication was good.


We’ll be back soon!


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Review from Rob A (Son of Resident) published on 21 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy to organise a visit, great customer service standards.
Good security, and Covid control measures on arrival.
Fabulous atmosphere and staff/resident interaction.
Safe in the knowledge that my mother is in good hands, eating well and living an excellent life!

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Review from Chris A (Son of Resident) published on 21 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before moving to Toray Pines, my mother was struggling at home alone with family members trying to support her. She had become increasingly withdrawn and had lost interest in all things that previously gave her pleasure, which we put down to her diagnosis of Alzheimer’s.
For the last six months, while
living at the home she has thrived, this is down to the dedication and heartfelt support of the staff. The activities personnel are outstanding, my mum now takes great pleasure in arranging, sticking and displaying anything that is put in front of her. She has a new group of friends that she wants to spend time with, an extremely caring and supportive team of staff around her in a clean, tidy and well-organised home. The team have made a huge difference to Mums life, she now enjoys every day, dancing, laughing, eating puddings and generally being her old cheeky self. Thank you to a great team; you are making a real difference to Mums last journey in life.

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Review from Caroline C (Daughter of Resident) published on 17 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial impressions were those of a spotlessly clean home which was bright and well maintained. The staff were welcoming, well informed and always cheerful. My father was always made to feel special and he was full of praise for their attention to detail and always having time for a ‘natter’.
I
live over a three-hour drive away and found that I could telephone at any time and ask to speak to my father or that there would someone there who could tell me how he was getting along. This was invaluable for my peace of mind particularly when his health began to fail. His end of life care coincided with the pandemic and I will be eternally grateful for the sensitivity shown at this time as I couldn’t travel.
In my opinion, my father was given a quality of life he might not have enjoyed elsewhere and I will always be indebted to the staff who were tireless in the professional and compassionate care they extended to my Dad, their kindness will always be appreciated and never forgotten.

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Review from Charlotte M (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my parents were admitted to Toray Pines, they were treated as part of the family. Nothing is too much trouble for the staff who are caring, loving and empathetic. I cannot rate this home highly enough. During her last days, Mum was struggling and the staff rallied around her. Nothing
is too much trouble for the Manager who always kept me updated with changes in Mum's health. I don’t have enough space to describe my admiration and gratitude to the earthly angels in Toray Pines. To the two ladies who sat with her as she breathed her last breath, I salute you both. Nobody could have done more and I will never forget your gift, to Mum, of the yellow rose and how beautifully she was dressed. Dad loves living at Toray Pines and speaks of the staff with affection. He struggles to mobilise and the staff are constantly reminding him, in such kind ways, to use his walker. God Bless you all at Toray Pines.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Hello Charlotte, thank you for your glowing review of Toray Pines. We appreciate the time you have taken to share your thoughts of the Registered Manager and the staff at the home. I will share your review with the team who will be delighted and touched to read such heartwarming comments. Thank you.


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Review from L M (Granddaughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, beautifully decorated and maintained, and with a truly outstanding staff team. Care and compassion are shown through every element of daily life, patient's dignity and respect are always maintained, and staff strive to go above and beyond. During the challenges of the Covid Pandemic,
they have adapted, supported and ensured we could maintain ties with our relatives through phone calls, video calls and email updates. I would recommend Toray Pines without hesitation, and will always be grateful for the care shown not only to my nan but to me also.

Reply from Adele Endersbee, Business Development Manager at Toray Pines Care Home

Thank you for your kind words. We will ensure that your review is shared with the team.
Our residents are our priority - whatever the circumstances and we know just what it means to remain in contact with family and friends during these times.


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Review from Ruth J (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here since February this year after an operation. I cannot praise the staff enough; they have worked wonders with my father, friends and family that have visited him whilst they were able before the lockdown. I cannot believe how well he looks and how happy he is. I do not know what
magic they have, but his quality of life has improved 100%.

Reply from Adele Endersbee, BDM at Toray Pines Care Home

Thank you for your kind words. Toray Pines is an exceptional home and we are glad your father is benefiting from the warm hearts that care for him. We look forward to seeing you hopefully very soon.


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Review from J H (Wife of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any member of staff. All helpful and considerate. Allow patient dignity and comfort. Contacted when necessary and swiftly. Don't get frustrated when ones are difficult and deal with falls etc., very quickly and professionally. Cannot be more satisfied, apart from 'things' going missing!
I hope your staff are appreciated.

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Review from Rosemary S (Niece of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than happy with the residential home my uncle is in. The staff are all very helpful. We have not met anyone who isn’t committed to helping the residents. The home is warm and very clean. The staff are always cleaning and making the home smell lovely and welcoming. We visit the home very
regularly and we are always greeted warmly by the staff.
My uncle is clean and very well fed, he loves his food and has absolutely no complaints at all.
If we ever ask anything of the staff, our requests are taken care of as soon as they can.
It’s just a lovely friendly care home.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Toray Pines Care Home is calculated as follows: ( (220 Excellents x 5) + (99 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 328 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (4)

Nicola

Nicola Eadsforth

Job Title: Home Manager

Joined: 2025

Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!


Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.


Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.


We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!


Fran

Fran O'Brien

Job Title: Senior Care Assistant

Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."


Joanne

Joanne Eason

Job Title: Head Housekeeper

Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."


Jo

Jo Johnson

Job Title: Lifestyle Coordinator

Joined: 2024

As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.


I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.