Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
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9.6 70 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.

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Care Provided by Toray Pines Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ellie Wibberley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Toray Pines Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,250
  • (these prices are only a guideline, please contact Toray Pines Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Toray Pines Care Home Reviews (70)

Total of 70, showing 61-70
9.6

Toray Pines Care Home has a Review Score of 9.6 (9.640) out of 10, based on 28 reviews in the last 2 years. Over all time Toray Pines Care Home has 70 reviews.

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Review from M L (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for over 2 years. In that time, there has been a number of issues with her health which the home take in their stride a highly professional standard.
The care staff do care!

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Review from Derek A (Husband of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Toray Pines is a beautiful care home, so well managed by the manager and her team, it is home from home for the residents. The carers are so helpful, nothing is too much trouble, and they are always cheerful. The home is always clean and tidy, with no unwanted smells. Lots of activities and games, not
to forget the theme teas like 'tastes of India'. The one thing I must say is when I go home after visiting my wife I have no worries, I know she will be well looked after and safe.

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Review from Agnes P (Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute perfection.

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Review from Derek P (Son of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a dementia sufferer, has resided in a private room at Toray Pines since October 2017; since her arrival, she has always been treated with dignity and respect, whilst being supported to retain as much independence as possible. The residents' rooms are well appointed and have recently been
redecorated, recarpeted and refurbished, adding to their ambience, comfort and facilities; additionally, the residents' main lounge and dining room have also been refitted.
The staff at all levels are committed to their guests and, as they say, work in the residents' home; all go the extra mile to ensure that residents' needs are met in full - no matter how demanding that resident might be. My mother can't speak highly enough about the staff and the care and support they provide her - and she is also always extremely complimentary about the food provided. The activities coordinator merits special mention for her efforts to motivate and occupy the residents.
In sum, well done to all!

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Review from Anna A (Daughter of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt I had to compliment this care provider for the amazing job they do. Not only are the surroundings beautifully kept but the overall standards of upkeep are wonderful. The staff have such a rapport with the residents and each are treated very much as an individual and their dignity is always kept.
The help and support that not only did our family member get but we as a family were advised and helped with the transition too. Their dedication to providing home from home, love and superb food goes beyond what we ever expected from a residential home. I would have no hesitation in recommending this care provider and have already done so!
I would like to say a very big thank you to you all!

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Review from J B (Wife of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ninety-five percent of the time the staff do their utmost to help, comfort and make the lives of the residents as near to their home environment as they can.
They are always cheerful and respectful of the residents, sometimes in difficult circumstances.
If I was in similar circumstances as the majority
of the residents I would without question apply myself to be able to call Toray Pines my home.

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Review from Claire W (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were admitted on 11/8/16 for respite care and we cannot speak highly enough of all the staff at Toray Pines. I wish in particular to mention the activity manager who has been absolutely marvellous. She has communicated with me whenever we have contacted her, she has gone above and beyond
to help our family at what has been a very stressful time. She is a true credit to this establishment and I cannot speak highly enough of her.

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Review from Stuart D (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Toray Pines since December 2016. Staff are always pleasant and obliging. Any queries we have had, have been dealt with efficiently, quickly and explained clearly.

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Review from John R (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Toray Pines for 15 years. I all that time, she her sister and friends have been treated with utmost care and love. The staff and home staff has changed over the years, which has always been managed with little disruption to residents. As and when, if as a family we have any reason
to speak to matron or management there has always been total professionalism throughout. My mother is a fine example of a well managed caring home. Excellent food/facilities.

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Review from Anthony W (Cousin of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my cousin who has severe dementia is of a good standard. Her needs are taken care of in a dignified way. The surroundings i.e décor and layout are extremely pleasing. The menu daily is of a high standard, with a good varied choice. Cleanliness is superb.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Toray Pines Care Home is calculated as follows: ( (220 Excellents x 5) + (99 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 328 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Nicola

Nicola Eadsforth

Job Title: Home Manager

Joined: 2025

Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!


Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.


Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.


We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!


Fran

Fran O'Brien

Job Title: Senior Care Assistant

Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."


Joanne

Joanne Eason

Job Title: Head Housekeeper

Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."


Jo

Jo Johnson

Job Title: Lifestyle Coordinator

Joined: 2024

As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.


I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.