Barchester Wood Grange Care Home

Westminster House, Westminster Lane, West Road, Bourne PE10 9TU
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9.7 95 Reviews
  • Barchester Wood Grange Care Home, Bourne
*JOIN US AT THE NEWLY REFURBISHED STATE-OF-THE-ART HOME!*

Wood Grange is settled in luscious grounds, featuring state-of-the-art interior to provide top quality nursing and residential care, and above all to make each and every resident feel at home. With professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia, your loved ones will be in safe hands.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Wood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katya Petrova (General Manager)
  • Admission Criteria
    • EMI unit caters for NHS patients only
    • Ages 60+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Wood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wood Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Wood Grange Care Home Reviews (95)

Total of 95, showing 1-20
9.7

Barchester Wood Grange Care Home has a Review Score of 9.7 (9.747) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Wood Grange Care Home has 95 reviews.

Overall Experience

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Review from A W (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at Barchester Wood Grange Care Home for nine nights of respite care. It was the first time she had been away from her own home for care of this sort. All the staff were amazing with her, very patient and attentive and encouraged her to join in with the daily activities, such as painting
and drawing. She loved to people-watch, chat to visitors and interact with fellow residents.
Family and friends who visited said what a good place it was for her and how the staff were very helpful and informative.

Reply from Jane Longstaff, On behalf of Wood Grange at Barchester Wood Grange Care Home

On entering Barchester Canmore Lodge Care Home, the first thing you see is the smiling face of reception, the care, love and attention that was given to my mother was second to none. The pressure that was taken off my family was immense. From the nurses to the laundry lady, I can't thank you all enough.


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Review from Judie B (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was bedbound, had severe dementia and on end-of-life care. On first contact with Barchester Wood Grange Care Home, they appreciated the urgency of her situation and within three days, Mum had an assessment in her own home, transport arranged and moved in. From the first evening until her last breath,
Mum was cared for in a very loving and caring atmosphere. The home itself is tastefully decorated to give a friendly, homely feel. Every aspect of Mum's care needs was more than met and our family was impressed how quickly Mum settled into her new home. Mum's world could have shrunk to just her room but much effort was made to help her participate in activities, including group quiz and visit the lounge and garden when possible. Sometimes, activities were taken to her and she often had her nails and hair done.
The staff were amazing, thoughtful and kind not only to Mum but to any family and friends visiting, always making sure there were seats to sit on and a cuppa to be had.
We can't thank them enough.

Reply from Jane Longstaff, On behalf of Wood Grange at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J W (Respite Resident) assisted by family/friend published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very pleasant stay, the staff have been very kind and caring. When the time arrives that I need permanent care, I would certainly consider coming back.

Reply from Jane Longstaff, On behalf of Wood Grange at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sharon N (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wood Grange Care Home have looked after both my dad and currently my mum. All the staff are second to none, so caring and professional.
My dad’s first stay at Wood Grange was prior to COVID and when my mum needed extra care and support last year, we chose Wood Grange again. What was so lovely and
I think speaks volumes, was the majority of the staff were still at the care home who had been there in 2019.
Wood Grange has a homely/family feel and staff are always so welcoming each time you visit. They have a great variety of activities for the residents to participate in: live music, games, gardening club, scrapbooking, quizzes, and bingo to name just a few. They also welcome dogs to visit, and many of the residents really benefit from this.
I would without a doubt recommend Wood Grange to friends and family, thank you for all you do.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

We appreciate your review. Every feedback matters to us as it aids in enhancing our service when necessary. We're grateful for your positive remarks about our residence and the friendly dedicated team providing excellent care consistently. Your feedback will be shared with the staff. Kind regards, Senior General Manager


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Review from Eric P (Son of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff - looked after my mother with dedication, kindness and dignity, plus humour. Nothing about the care or quote location could be better.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julie N (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving in September, my father has received such good care. His health, physically, has improved immensely. Whilst his mental capacity is reducing, Barchester Wood Grange Care Home is able to advise and offer practical help to make his "journey" as safe and comfortable as possible.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R T (Sister of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister enjoyed her time with you all, she did not do any activities. The meals very good.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for your review. We are so pleased that your sister enjoyed the time spent at Wood Grange. It was a pleasure to have known.
Kind Regards.


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Review from Jo M (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference Barchester Wood Grange Care Home has made to Mum! She is so much happier thanks to the amazing staff, carers and activities coordinators, She is joining in with the activities, with particular mention to the excellent Caribbean afternoon, the indoor golf, flower arranging and the church
services. She loves to sit in the well-kept garden which has looked so lovely during the summer months. We had to make the difficult decision to move her in May and are 100% happy with our choice of residence. Thank you to all involved in her care.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Jo,
Thank you for your review and the positive comments made. We value all feedback as this helps us to improve our service where required.
Kind Regards,
Katya.


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Review from Ian H (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came for respite in the summer of 2022 for a few weeks but it became necessary to admit him permanently from November 2022 until his death in August 2023. His religious beliefs were respected and supported. I found the staff to be professional but what I appreciated particularly is that they
genuinely cared for him, some cried when he died. I am so grateful he spent his final months there because he was happy.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S T (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Barchester Wood Grange Care Home for 3 years, on 4/8/2023 she turned 90. The room was decorated beautifully. We had booked afternoon tea. The kitchen staff had prepared a beautiful display for mum, myself and family that travelled from near and far. All the staff were wishing
Mum happy birthday. They made a beautiful cake and all sang to her. It was loved and a wonderful time to remember in the future.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for your review and the positive comments made. We value all feedback as this helps us to improve our service where required.
Kind Regards
Katya


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Review from Graham C (Husband of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, with very good staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jenny F (Wife of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff on Memory Lane are brilliant and so dedicated to the residents and to family. I think they should be paid more money.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C G (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home have been so kind and accommodating to my dad. He moved from another home where he had not been happiest. Within 10 days his whole personality had reverted back to his old self. Staff celebrated his own individuality and everyone tried their hardest to put him at ease. All of this
means that residents are happy socialising together and with staff which makes for such a welcoming environment. I cannot recommend this home highly enough.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for taking the time to review us. We appreciated the comments you made for the team and the home.
Kind Regards.


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Review from Mike T (Husband of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff and management. Very comfortable and a good balanced diet. Nothing is too much trouble.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jane T (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from dedicated staff who go the extra mile. All staff have created a very welcoming and family atmosphere throughout. The consistency of staffing levels allows for great communication too. Activities are varied and frequent and delivered enthusiastically for everyone's benefit.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sarah A (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel welcome when I go to see my Dad. I think the staff on memory lane are amazing with how they care for my Dad and are aware of his and other residents' needs. Dad can become extremely stressed with his dementia but the staff respond appropriately and with compassion. I feel comfortable when leaving
him that they will comfort and support him.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Stuart B (Son of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Associated costs always leave a little bad taste in my rather large mouth...
However, the care is exceptional. The staff are excellent and the general day to day experience is very good.
Open day was a real success, and there is a good feel about the place.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Garry L (Son of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Booked a respite stay at short notice due to Dad needing a break. From start to finish, we were completely happy with the experience, all staff we met, were kind courteous and helpful, and Mum seemed really settled and content. The home has a lovely feel when you walk in and even we, found visits to
be very relaxing. Keep up the good work, you are a valuable part of the community.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Garry
Thank you so much for taking the time to review us. We very much appreciated the lovely comments you made for the team and the home.
Kind Regards
Katya Petrova


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Review from J T (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager is aware of all her residents' needs. The food is freshly cooked every day and there is a healthy balanced menu. The activity team try very hard to keep residents engaged in daily activities and know their capabilities very well. Nurses are very efficient and communicate any issues to families.
Staff are very caring and know their residents' personalities, habits, likes and dislikes etc extremely well. I feel happy and have peace of mind knowing my mum is looked after 24 hours a day and has people around her all of the time. I feel Mum being at Wood Grange is the next best place to be other than living in her own home.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Jacqui
Thank you so much for taking time to review us. Your comments are very much appreciated.
Kind Regards
Katya Petrova


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Review from K C (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are excellent with a very caring attitude as are the activities coordinators who do amazing work to keep residents happy and fulfilled. The home is in a pleasant area surrounded by houses and some wooded areas. The manager is very approachable and you get the feeling that she cares for
the residents and staff which can only improve the resident's experiences. I always feel that my mum is treated with dignity.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Karen
Thank you very much for your review, your comments are very much appreciated.
Kind Regards
Katya Petrova


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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Barchester Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Barchester Wood Grange Care Home is calculated as follows: ( (124 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wood Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Katya

Katya Petrova

Job Title: Senior General Manager

Joined: 2002

Katya is the Senior General Manager at Wood Grange, She is also a registered nurse by background. Katya has worked in a variety of nursing environments and has been a member of staff at Wood Grange for many years working firstly as a nurse she then progressed on to become the Head of the Willoughby community and has further gone on to become the home's General Manager. Katya received the Registered nurse of the year award from Barchester in 2013 and in 2021 in the Registered Manager of the Year competition, Katya became a divisional winner.


Sherill

Sherill Manzon

Job Title: Head of Willoughby Community

Joined: 2019

Sherill joined us in 2019 and has quickly impressed everyone around her. From her strong diligence and determination to provide the most quality care possible, to ensure every resident feels at home.


Sherill has worked for over 19 years in the care industry.


Ronald

Ronald Vubya

Job Title: Memory Lane Head of Community

Joined: 2017

Ron is the Head of Community for the Memory Lane unit here at Wood Grange which cares for people living with dementia. He is a registered mental health nurse who has worked in a variety of healthcare settings. Ron joined Barchester in 2017.


Radovan

Radovan Smalo

Job Title: Head Chef

Joined: 2019

Radovan joined us in September 2019 and has managed to impress our residents and visitors with his excellent cooking very quickly.


Radovan was nominated by staff, residents and relatives for the Care Awards in 2021 and he is the winner in his category "Chef of the Year 2021"


James

James Colley

Job Title: Deputy Manager

Joined: 2022

James qualified as a nurse in 2016 and joined Barchester in May 2022. He has a passion for nursing and strives to provide the highest level of care for our residents.


Maggie

Maggie Melvin

Job Title: Home Administrator

Joined: 2015

Maggie is the home administrator and joined the team at Wood Grange in May 2015.


Louise

Louise Saunders

Job Title: Activities Co-Ordinator

Joined: 2022

Hi, my name is Louise and I am the activities assistant here at Wood Grange. My background is working in the design industry and I have also worked in the care sector, which led me to this position.


I work alongside Ruby-Mae to plan and organise daily activities to suit our residents' needs, Ruby and I are very passionate about our roles and the resident's well-being is always at the forefront of our minds. I feel extremely privileged to be part of our resident's lives and love spending time with them.


I am a mum of two and love to play tennis.


Ruby-Mae

Ruby-Mae Walker

Job Title: Activities Co-Ordinator

Joined: 2023

Hello, my name is Ruby-Mae and I am the activities Co-Ordinator here at Wood Grange. My background is working in dance education and production as well as experience in the mental health care sector. I am extremely passionate about my role here in promoting life enrichment within the home and I feel privileged to work alongside such amazing people, and to be a part of our resident's lives, spending quality time with them regularly. I work alongside Louise to plan and organise daily activities to suit our residents’ needs, Louise and I are very enthusiastic about our roles and the resident’s well-being is always at the forefront of our minds.


I love to dance and keep fit by going to the gym and spending time with family.


Iain

Iain Moore

Job Title: Head of Maintenance

Joined: 2023

Hello my name is Iain Moore, I am the head of maintenance here at Wood Grange. I have been an engineer since leaving school. I enjoy repairing things and love a challenge. I have been at Wood Grange since October 2023 and I am very passionate about my new role. In my spare time, I enjoy motorcycle racing, travelling, and music. I enjoy singing for the residents and playing the bass guitar.


Frequently Asked Questions about Barchester Wood Grange Care Home

What types of Care is Barchester Wood Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Wood Grange Care Home provide?

Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Wood Grange Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Barchester Wood Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Wood Grange Care Home to the centre of Bourne?

0.4 mile(s) as the crow flies, distance by road may be significantly further.