Barchester Wood Grange Care Home

Westminster House, Westminster Lane, West Road, Bourne PE10 9TU
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9.8 96 Reviews
  • Barchester Wood Grange Care Home, Bourne
*JOIN US AT THE NEWLY REFURBISHED STATE-OF-THE-ART HOME!*

Wood Grange is settled in luscious grounds, featuring state-of-the-art interior to provide top quality nursing and residential care, and above all to make each and every resident feel at home. With professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia, your loved ones will be in safe hands.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Wood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katya Petrova (General Manager)
  • Admission Criteria
    • EMI unit caters for NHS patients only
    • Ages 60+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Wood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wood Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Wood Grange Care Home Reviews (96)

Total of 96, showing 21-40
9.8

Barchester Wood Grange Care Home has a Review Score of 9.8 (9.764) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Wood Grange Care Home has 96 reviews.

Overall Experience

  • 67
  • 28
  • 0
  • 0
  • 1

Date Published

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5
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Review from K C (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are excellent with a very caring attitude as are the activities coordinators who do amazing work to keep residents happy and fulfilled. The home is in a pleasant area surrounded by houses and some wooded areas. The manager is very approachable and you get the feeling that she cares for
the residents and staff which can only improve the resident's experiences. I always feel that my mum is treated with dignity.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Karen
Thank you very much for your review, your comments are very much appreciated.
Kind Regards
Katya Petrova


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Review from J F (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this care home to my friends and family. The staff are lovely and it is well kept and my mother is very happy and kept entertained.
Thank you.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for the review, your comments are very much appreciated from the team at Wood Grange.
Kind Regards
Katya


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Review from J W (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been at Wood Grange, he has flourished. He arrived from a two-week stay in hospital, looking frail and with severe mobility issues. Thanks to the wonderful care, food and company of Wood Grange staff, he is a changed man and at 93, is as active as ever. All the staff are hard-working,
caring and compassionate, and I know they all have Dad's best interests at heart. We always receive a warm welcome on arrival, are made comfortable with refreshments and made to feel part of the Wood Grange family.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for taking the time to review us; your comments are very much appreciated.
Kind Regards.


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Review from J R (Wife of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that the whole experience was a good one. Staff from top to bottom were courteous and helpful. Everyone of the staff interacted with my husband. The respite experience for my husband was good for my husband and myself. The food was fantastic. I would recommend Wood Grange to anyone thinking of
using a care home.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us; your comments are very much appreciated.
Kind Regards.


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Review from Margaret C (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it.
I'm happy.
Friendly.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Margaret, thank you for taking the time to review us.
Kind Regards.


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Review from Christopher O (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very well looked after.
Treated with respect.
Am happy.

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Review from R L (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe and happy.
Friendly staff.

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Review from Shelia S (Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone looks after me.
I can do what I want.
Always someone to help.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Sheila, thank you for taking the time to review us; your comments are very much appreciated.
Kind Regards.


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Review from B B (Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All friendly and happy.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us.
Kind Regards
Katya Petrova


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Review from J P (Wife of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was extremely disappointed with this care home. When I viewed it I was shown into a room that was clean and well decorated but the room my husband was allocated was dirty (bathroom bin hadn’t been emptied from the last incumbent); the taps in the tiny en-suite lavatory were badly corroded and one
didn’t even turn off, the carpet was filthy and the room smelled of faeces.
During the two weeks my husband was there I visited six times and on three occasions found him sitting in his own excrement. Another time I noticed he had the same clothes on for three days running and when I challenged the staff about this they admitted they had put his dirty clothes back on each morning.
The visiting physio was appalled to see his transfer frame was smeared in dried faeces. She complained and a lame attempt to clean it with a dry cloth was made.
This home is not running to a satisfactory standard.

Reply from Feedback Team, The Feedback Team at Barchester Wood Grange Care Home

Thank you for your review, We are sorry to hear your experiences with Wood Grange did not meet your expectations. I’m aware you had raised concerns with the home whilst your husband was a resident with us and these were looked into and discussed with you at the time and it was my understanding they had been resolved. However, as offered at the time of your husband’s stay, if you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to look into these and discuss with you further. Please feel free to contact myself or a member of our team via phone 01778 424010 or email: Woodgrange@barchester.com.
Kind Regards,
The General Manager, Wood Grange


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Review from Henry W (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like this is my home and I am happy.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us. Your comments are very much appreciated. Kind regards.


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Review from Josephine W (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Well looked after. I feel welcome. The staff are friendly.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us. Your comments are very much appreciated.
Kind Regards


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Review from R B (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very comfortable living here. So happy.

Reply from zoe hunt, activities at Barchester Wood Grange Care Home

Thank you so much for your positive comments about the home. We are very grateful.


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Review from M F (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being very well looked after. Everyone is very kind.

Reply from zoe hunt, activities at Barchester Wood Grange Care Home

Thank you very much for your positive comments about the home. We are very grateful that you feel this way.


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Review from Rosie C (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a couple of falls and after a stay in hospital and diagnosis of widespread metastatic cancer she chose not to go home but to be looked after 24/7. Barchester Wood Grange Care Home was my first choice of home, I am employed by the NHS so was aware on a professional level of the care provided
there and the excellent management structure.
We as a family are so grateful for the care Mum received. Every single member of staff is dedicated to their role. The compassion and the actual caring for the residents as individuals shines through. Our Mum actually loved it here and spoke so highly of all the staff. If you are looking for a place for your parents to be cared for we as a family can highly recommend Wood Grange Care Home.

Reply from Sherill Manzon, Acting Manager at Barchester Wood Grange Care Home

All of the staff at Wood Grange are very grateful for your kind and positive words. We are so pleased that you were happy with the care your mother received whilst with us and it was a pleasure to have known your mother and your family.


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Review from Phyllis S (Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one, moving in here, I have been extremely happy.
Everyone has been so kind and helpful.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Phyllis,
Thank you for reviewing Wood Grange.
Your comments are very much appreciated.
Regards
Katya Petrova


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Review from R B (Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing. They are marvellous at helping me and everyone here. They make me happy.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us.
Your comments are very much appreciated.
Regards.


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Review from E S (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cared for really well. I am happy. Help me to be independent.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us.
On behalf of the team.


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Review from C O (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Help me when I need help. Good life here. Lovely food and people.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Christopher
Thank you for taking the time to review us, your comments are very much appreciated.
On behalf of the team.


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Review from Maurice C (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a brilliant place. Everyone is helpful.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Maurice
Thank you for taking the time to review us.
On behalf of the team


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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Barchester Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Barchester Wood Grange Care Home is calculated as follows: ( (135 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wood Grange Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Katya

Katya Petrova

Job Title: Senior General Manager

Joined: 2002

Katya is the Senior General Manager at Wood Grange, She is also a registered nurse by background. Katya has worked in a variety of nursing environments and has been a member of staff at Wood Grange for many years working firstly as a nurse she then progressed on to become the Head of the Willoughby community and has further gone on to become the home's General Manager. Katya received the Registered nurse of the year award from Barchester in 2013 and in 2021 in the Registered Manager of the Year competition, Katya became a divisional winner.


Sherill

Sherill Manzon

Job Title: Head of Willoughby Community

Joined: 2019

Sherill joined us in 2019 and has quickly impressed everyone around her. From her strong diligence and determination to provide the most quality care possible, to ensure every resident feels at home.


Sherill has worked for over 19 years in the care industry.


Ronald

Ronald Vubya

Job Title: Memory Lane Head of Community

Joined: 2017

Ron is the Head of Community for the Memory Lane unit here at Wood Grange which cares for people living with dementia. He is a registered mental health nurse who has worked in a variety of healthcare settings. Ron joined Barchester in 2017.


Radovan

Radovan Smalo

Job Title: Head Chef

Joined: 2019

Radovan joined us in September 2019 and has managed to impress our residents and visitors with his excellent cooking very quickly.


Radovan was nominated by staff, residents and relatives for the Care Awards in 2021 and he is the winner in his category "Chef of the Year 2021"


James

James Colley

Job Title: Deputy Manager

Joined: 2022

James qualified as a nurse in 2016 and joined Barchester in May 2022. He has a passion for nursing and strives to provide the highest level of care for our residents.


Maggie

Maggie Melvin

Job Title: Home Administrator

Joined: 2015

Maggie is the home administrator and joined the team at Wood Grange in May 2015.


Louise

Louise Saunders

Job Title: Activities Co-Ordinator

Joined: 2022

Hi, my name is Louise and I am the activities assistant here at Wood Grange. My background is working in the design industry and I have also worked in the care sector, which led me to this position.


I work alongside Ruby-Mae to plan and organise daily activities to suit our residents' needs, Ruby and I are very passionate about our roles and the resident's well-being is always at the forefront of our minds. I feel extremely privileged to be part of our resident's lives and love spending time with them.


I am a mum of two and love to play tennis.


Ruby-Mae

Ruby-Mae Walker

Job Title: Activities Co-Ordinator

Joined: 2023

Hello, my name is Ruby-Mae and I am the activities Co-Ordinator here at Wood Grange. My background is working in dance education and production as well as experience in the mental health care sector. I am extremely passionate about my role here in promoting life enrichment within the home and I feel privileged to work alongside such amazing people, and to be a part of our resident's lives, spending quality time with them regularly. I work alongside Louise to plan and organise daily activities to suit our residents’ needs, Louise and I are very enthusiastic about our roles and the resident’s well-being is always at the forefront of our minds.


I love to dance and keep fit by going to the gym and spending time with family.


Iain

Iain Moore

Job Title: Head of Maintenance

Joined: 2023

Hello my name is Iain Moore, I am the head of maintenance here at Wood Grange. I have been an engineer since leaving school. I enjoy repairing things and love a challenge. I have been at Wood Grange since October 2023 and I am very passionate about my new role. In my spare time, I enjoy motorcycle racing, travelling, and music. I enjoy singing for the residents and playing the bass guitar.