Barchester Wood Grange Care Home

Westminster House, Westminster Lane, West Road, Bourne PE10 9TU
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9.8 96 Reviews
  • Barchester Wood Grange Care Home, Bourne
*JOIN US AT THE NEWLY REFURBISHED STATE-OF-THE-ART HOME!*

Wood Grange is settled in luscious grounds, featuring state-of-the-art interior to provide top quality nursing and residential care, and above all to make each and every resident feel at home. With professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia, your loved ones will be in safe hands.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Wood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katya Petrova (General Manager)
  • Admission Criteria
    • EMI unit caters for NHS patients only
    • Ages 60+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Wood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wood Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Wood Grange Care Home Reviews (96)

Total of 96, showing 41-60
9.8

Barchester Wood Grange Care Home has a Review Score of 9.8 (9.764) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Wood Grange Care Home has 96 reviews.

Overall Experience

  • 67
  • 28
  • 0
  • 0
  • 1

Date Published

96
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5
14
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Review from Clare S (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Wood Grange and the staff enough. My mother loves living there and she has made so many friends - she was so lonely living on her own at home. All the staff are so kind and she is so settled and content.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for the excellent review. On behalf of the team, Katya Petrova.


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Review from V B (Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after and very happy here. Everyone is very kind.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Vicky
Thank you so much for the excellent review.
On behalf of the team.


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Review from M S (Sister of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are really helpful and sympathetic to my sisters need and always have the time to chat with me when visiting. Due to multiple sclerosis, my sister was put into Wood Grange for 24-hour care in her 50's. I cannot praise the nursing staff any higher.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for your kind comments.
On behalf of the team
K Petrova
General Manger


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Review from S M (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is beautifully decorated, in the reception and communal areas one could imagine being in a hotel. In the past difficult year, the management and carers have worked very hard to keep the home Covid free and the residents safe and happy. No matter how difficult the circumstances the staff
have remained cheerful and positive.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for the lovely review.
On behalf of the Team
Katya Petrova


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Review from Joseph M (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is magnificent.
This is a magnificent place.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Joseph, thank you so much for the excellent review.
Best Regards, on behalf of my team.


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Review from Robina H (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and contented living here with my friends. They are a very nice crowd and make me feel at home.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Robina, thank you so much for the excellent review. Best Regards.


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Review from M W (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wood Grange is my home, quiet in the country, close to a supermarket and a school in a quiet area. The pupils are select and a pleasure to help, they treat us with dignity in an older community.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Marcia, Thank you so much for the excellent review and your comments. Best Regards,
Katya.


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Review from Carol M (Friend of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful, it’s like walking into a 5* hotel. Everyone is treated like one big family and nothing is to much trouble for the staff.
It’s so comforting to know that your loved one is cared for with such love and dedication.
I would recommend anyone placing their loved one in
Woodgrange,

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Carol
Thank you so much for the excellent review and comments made about Wood Grange.
Best Regards
Katya Petrova


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Review from Helen C (Friend of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In these unprecedented times of the pandemic, it has been very difficult having loved ones in a care home and not able to visit them freely.
No one could have foreseen this and I have to say that Wood Grange has been tremendous in the efforts they have made to enable communication with families over
this period. All the staff have been wonderful and we have been able to visit the outdoor pod which has been very successful. The activities team have made such a difference to daily life for residents in these strange times and it is reassuring for us that everyone is safe and so well cared for and not alone. Thank you, Wood Grange, for the wonderful job you are all doing in these difficult circumstances and we look forward to being able to see you all again soon.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Helen,
Your comments are very much appreciated. Thank you for taking the time to review us.
Best regards
Katya Petrova


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Review from Mark H (Son of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited my father and mother using the newly installed pod. This is significantly better than trying to have a conversation through an open window whilst sitting outside. The nurse in attendance was outstanding, we thank her very much.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking time to complete a review for Wood Grange. We appreciate your feedback. Kind Regards.


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Review from Vivienne M (Daughter of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my father receives at this home. I would particularly like to thank the staff for the arranged meetings during the current pandemic, especially when using the 'pod'. This is an excellent facility. The staff have been kind and understanding and nothing has been too much
trouble.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Vivienne,
Thank you for the time taken to review us. Your comments are very much appreciated.
Best regards
Katya Petrova
on behalf of Wood Grange team


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Review from O P (Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Wood Grange to be a very healing environment with a great deal of kindness from staff. I came for a weeks respite care over Christmas and I felt very tired and exhausted when I arrived. I am leaving to return home feeling refreshed, healed and with hope. I have never been in such a lovely
place surrounded by such kindness.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for the excellent review. Your comments are very much appreciated.
It was a privilege to look after you whilst in our care.
Best regards
Katya Petrova
on behalf of Wood Grange team.


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Review from J G (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Wood Grange is wonderful. I could not ask for a better placement for my mother. The staff are always welcoming, kind and efficient, showing real concern for the residents. Always spotlessly clean and tidy. Well done to all the staff!

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for the excellent review. Your comments are very much appreciated. Best regards Katya Petrova on behalf of Wood Grange team.


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Review from S A (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new online booking system for visits seems to be working well. My visit today was in the newly installed outdoor 'pod'. It was warm and cosy, a great improvement on having to sit outside in the cold, trying to communicate with Mum through a window.
The perspex screen made it easier to see Mum and
the sound system made communication easier.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for the excellent review. Your comments are very much appreciated.
Best regards Katya Petrova on behalf of Wood Grange team.


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Review from Margaret S (Friend of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a long association with Wood Grange and have been a regular visitor for many months prior to Covid-19 restrictions I am full of admiration for all the staff and the excellent care they provide for the residents. Staff have made a supreme effort to provide stimulation for all residents with varied
activities organised by staff themselves. Great efforts are made to stay in touch with relatives and keep them informed about their loved ones. We have been treated with great respect and care by all the staff and nothing is too much trouble for them. The whole team at Wood Grange are excellent and working incredibly hard in difficult times. I am so pleased to know my friend is in a safe and comfortable place.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Margaret
Thank you so much for the excellent review.
Best regards
Katya


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Review from Keith M (Son-in-law of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has received excellent care since admission earlier this year. From the highly professional, dedicated and friendly staff. The improvement in her wellbeing is immeasurable! Nothing is too much trouble for the staff, especially during these very difficult times. A big thank you from
all the family.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for the kind words.


Best Regards
Katya


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Review from B A (Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly holiday atmosphere. All the staff are knowledgeable and professional. All the staff are proactive and helpful. Attention to detail. A true team spirit prevails and nothing is too much trouble. Background music very calming. A regular routine and comforting. Nice to know such a place exists.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for the kind words and the time taken to review us. Best Regards.


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Review from Sandra L (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Wood Grange for the care, kindness and patience they show all they care for. The rooms are homely and feel like home, it’s on the ground floor and they have a garden. I feel confident that they look after my mum through this difficult time. Thank you, to all.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for the excellent review. Your comments are very much appreciated by all of us at Wood Grange. Best Regards.


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Review from M H (Friend of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Wood Grange is exceptional. My friend is a resident, and prior to Covid restrictions, I was a regular visitor.
I cannot thank all the staff enough for all the care they have given to my dear friend. They have also been a great support to me when I have visited.
The manager is very
professional and approachable as leads a very impressive team of staff who are incredibly hard-working and caring.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you very much for your kind words. My team will very much appreciate your comments.


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Review from R A (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding! Very well supported by local GP services. 10/10 score is applicable to all staff members in all roles and domains. Thoroughly professional; engaging and competent staff. The level and delivery of nursing care is excellent - it is highly-skilled, caring and compassionate. Liaison with family
and next of kin at all times. Immediate, thorough implementation of changes to care plans and drug charts. Thoroughly professional, excellent, and engaging manager - who is very approachable; empathetic, and very responsive. Food is nutritious, plentiful, well-presented and appetising. Visible, careful, assisted feeding and also fortified purée diet. Food and fluid, and other charts completed and reviewed. Concerns, where necessary, escalated to GP services without delay. Wood Grange is very well-led; effective, safe, and caring. CQC score should be OUTSTANDING. Distance does not matter. Be assured - with complete peace of mind - your loved-one will be cared for to the highest standard.

Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you very much for the very thoughtful, kind and humbling review. It means so much to all of us here at Wood Grange. It’s our pleasure to deliver the best care possible and I’m so glad and appreciative that this is noticed. Thank you so much for the glowing review.


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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Barchester Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Barchester Wood Grange Care Home is calculated as follows: ( (135 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wood Grange Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Katya

Katya Petrova

Job Title: Senior General Manager

Joined: 2002

Katya is the Senior General Manager at Wood Grange, She is also a registered nurse by background. Katya has worked in a variety of nursing environments and has been a member of staff at Wood Grange for many years working firstly as a nurse she then progressed on to become the Head of the Willoughby community and has further gone on to become the home's General Manager. Katya received the Registered nurse of the year award from Barchester in 2013 and in 2021 in the Registered Manager of the Year competition, Katya became a divisional winner.


Sherill

Sherill Manzon

Job Title: Head of Willoughby Community

Joined: 2019

Sherill joined us in 2019 and has quickly impressed everyone around her. From her strong diligence and determination to provide the most quality care possible, to ensure every resident feels at home.


Sherill has worked for over 19 years in the care industry.


Ronald

Ronald Vubya

Job Title: Memory Lane Head of Community

Joined: 2017

Ron is the Head of Community for the Memory Lane unit here at Wood Grange which cares for people living with dementia. He is a registered mental health nurse who has worked in a variety of healthcare settings. Ron joined Barchester in 2017.


Radovan

Radovan Smalo

Job Title: Head Chef

Joined: 2019

Radovan joined us in September 2019 and has managed to impress our residents and visitors with his excellent cooking very quickly.


Radovan was nominated by staff, residents and relatives for the Care Awards in 2021 and he is the winner in his category "Chef of the Year 2021"


James

James Colley

Job Title: Deputy Manager

Joined: 2022

James qualified as a nurse in 2016 and joined Barchester in May 2022. He has a passion for nursing and strives to provide the highest level of care for our residents.


Maggie

Maggie Melvin

Job Title: Home Administrator

Joined: 2015

Maggie is the home administrator and joined the team at Wood Grange in May 2015.


Louise

Louise Saunders

Job Title: Activities Co-Ordinator

Joined: 2022

Hi, my name is Louise and I am the activities assistant here at Wood Grange. My background is working in the design industry and I have also worked in the care sector, which led me to this position.


I work alongside Ruby-Mae to plan and organise daily activities to suit our residents' needs, Ruby and I are very passionate about our roles and the resident's well-being is always at the forefront of our minds. I feel extremely privileged to be part of our resident's lives and love spending time with them.


I am a mum of two and love to play tennis.


Ruby-Mae

Ruby-Mae Walker

Job Title: Activities Co-Ordinator

Joined: 2023

Hello, my name is Ruby-Mae and I am the activities Co-Ordinator here at Wood Grange. My background is working in dance education and production as well as experience in the mental health care sector. I am extremely passionate about my role here in promoting life enrichment within the home and I feel privileged to work alongside such amazing people, and to be a part of our resident's lives, spending quality time with them regularly. I work alongside Louise to plan and organise daily activities to suit our residents’ needs, Louise and I are very enthusiastic about our roles and the resident’s well-being is always at the forefront of our minds.


I love to dance and keep fit by going to the gym and spending time with family.


Iain

Iain Moore

Job Title: Head of Maintenance

Joined: 2023

Hello my name is Iain Moore, I am the head of maintenance here at Wood Grange. I have been an engineer since leaving school. I enjoy repairing things and love a challenge. I have been at Wood Grange since October 2023 and I am very passionate about my new role. In my spare time, I enjoy motorcycle racing, travelling, and music. I enjoy singing for the residents and playing the bass guitar.