The home warmly welcome family, friends, and loved ones to visit residents at White Gables. Maintaining strong connections is essential to the wellbeing of those in their care.
Open Visiting: Daily from 09:00 AM to 6:00 PM
No booking is required for general visits.
If a resident is unwell, receiving end-of-life care, or under infection control measures, please call ahead so the team can support your visit safely.
🧼 Infection Control
Hand sanitiser is available at the entrance – please use it on arrival and departure.
Visitors are asked not to attend if they are feeling unwell or have any symptoms of infection (e.g. cold, flu, diarrhoea).
🪑 Where You Can Visit
Visits can take place in residents’ rooms, communal lounges, or the garden (weather permitting).
The team encourage meaningful interaction – bringing photos, music, or small treats is welcome!
🧒 Children and Pets
Children are very welcome under adult supervision.
Well-behaved pets may visit by prior arrangement with management.
🔐 Security
Please sign in and out at reception on arrival and departure.
The front door is monitored for safety; a member of staff will assist with entry and exit.
If you have any questions or special requests, please contact the home directly – they are happy to support personalised visits.
The home aim to make visiting your loved ones as easy and stress-free as possible, including parking.
🅿️ On-site Parking
Limited free parking is available on-site for visitors.
Spaces are offered on a first-come, first-served basis.
Please park considerately to allow access for ambulances, deliveries, and emergency vehicles.
If you have mobility needs or require special assistance with parking, please contact the home in advance and they’ll be happy to help.
White Gables Care Home has a Review Score of 9.1 (9.067) out of 10, based on 9 reviews in the last 2 years. Over all time White Gables Care Home has 66 reviews.
Review from Susan A (Daughter of Resident) published on 26 March 2025
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Reply from Deepika Jayapalan, Home Manager at White Gables Care Home
Thank you so much for your kind and heartfelt words. On behalf of the entire team at White Gables, please accept our deepest condolences on the passing of your mum. It was a privilege to be part of her care journey, and we are honoured to have supported her during her time with us.Your feedback means a great deal to the staff, who work with such dedication and compassion every day. Knowing that your mum felt safe, cared for, and appreciated - especially in her final months - is incredibly meaningful to us. We are also truly grateful for the trust you placed in us and for allowing us to be part of her life.Please do not hesitate to reach out if we can be of any support to you or your family during this time. Sending you and your loved ones our warmest thoughts and sincere sympathy.With kind regards, Registered ManagerWhite Gables Care Home
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Review from Freda H (Widow Widower) published on 26 February 2025
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Reply from Deepika Jayapalan, Registered Manager at White Gables Care Home
Dear Freda, Thank you so much for your kind and thoughtful words. We are truly sorry for your loss, and it was our privilege to care for your husband during his final days. Knowing that he was comfortable and treated with respect means a great deal to us. Providing compassionate care and creating a comforting environment for both residents and their loved ones is at the heart of what we do. Thank you again for taking the time to share your experience. Please don't hesitate to reach out if there's anything more we can do for you and your family. With warm regards, Registered Manager.
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Review from Sandra M (Daughter of Resident) published on 28 January 2025
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Review from S P (Wife of Resident) published on 26 September 2024
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Review from P R (Husband of Resident) published on 3 April 2024
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Reply from emma arnold, Home Manager at White Gables Care Home
Good Morning. Thank you for the review. I am pleased to hear the staff are friendly and you have a pleasant experience when visiting.
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Review from Nigel S (Son of Resident) published on 20 March 2024
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Review from Glynis S (Resident) assisted by family/friend published on 26 September 2023
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Reply from Charleen Trueblood, Home Manager at White Gables Care Home
We are so sorry you feel this way regarding the care you receive here at the home. We strive to support all our residents in a caring and safe manner. We do have several options of meals per day, and we promote a varied diet of a nutritional value. We have a nurse on duty 24 hours a day and linked to one GP surgery for the whole home which always promotes consistency and support with weekly ward rounds. The home has an excellent care team, and we use minimal agency workers. The home is cleaned to a high standard, but some residents choose not to have this service every day.
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Review from L J (Daughter of Resident) published on 6 June 2023
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Review from Yvonne B (Daughter of Resident) published on 9 May 2023
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Review from Jade L (Granddaughter of Resident) published on 11 August 2022
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Review from Lorraine C (Daughter of Resident) published on 11 August 2022
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Review from Barbara W (Stepdaughter of Resident) published on 3 August 2022
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Review from Mervyn B (Husband of Resident) published on 6 May 2022
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Review from J S (Husband of Resident) published on 12 April 2022
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Review from Charlie P (Granddaughter of Resident) published on 3 February 2022
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Review from E F (Granddaughter of Resident) published on 7 December 2021
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Review from S N (Granddaughter of Resident) published on 4 October 2021
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Review from Elizabeth C (Wife of Resident) published on 17 June 2021
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Review from Jane B (Wife of Resident) published on 1 March 2021
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Review from Lesley R (Daughter of Resident) published on 4 August 2020
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Reply from Diane Kerwin, Hospital Liaison Team Administrator at White Gables Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you feel communication from the home was an issue. The Home Manager is available daily by email or phone to discuss any concerns you might have. Our housekeeping team have informed us there are two residents with the same initials, and an offer of laundry ID buttons was made to try to resolve this issue. We aim to provide enjoyable, nutritious meals for all our residents, and I am pleased to say their feedback has been positive. Please be assured resident weights are monitored either weekly or monthly as needed.
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The Review Score of 9.1 (9.067) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.540 for White Gables Care Home is calculated as follows: ( (72 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 100 Ratings = 4.54
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.527 Points relating to the number of positive Reviews for White Gables Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager
Joined: 2016
Rachael has worked at White Gables for 8 years starting as a carer then steadily progressing to senior and Nursing Assistant then eventually to Deputy Manager.
Rachael is passionate about residents' well-being and enjoys her role on the floor and as deputy.