The home warmly welcome family, friends, and loved ones to visit residents at White Gables. Maintaining strong connections is essential to the wellbeing of those in their care.
Open Visiting: Daily from 09:00 AM to 6:00 PM
No booking is required for general visits.
If a resident is unwell, receiving end-of-life care, or under infection control measures, please call ahead so the team can support your visit safely.
🧼 Infection Control
Hand sanitiser is available at the entrance – please use it on arrival and departure.
Visitors are asked not to attend if they are feeling unwell or have any symptoms of infection (e.g. cold, flu, diarrhoea).
🪑 Where You Can Visit
Visits can take place in residents’ rooms, communal lounges, or the garden (weather permitting).
The team encourage meaningful interaction – bringing photos, music, or small treats is welcome!
🧒 Children and Pets
Children are very welcome under adult supervision.
Well-behaved pets may visit by prior arrangement with management.
🔐 Security
Please sign in and out at reception on arrival and departure.
The front door is monitored for safety; a member of staff will assist with entry and exit.
If you have any questions or special requests, please contact the home directly – they are happy to support personalised visits.
The home aim to make visiting your loved ones as easy and stress-free as possible, including parking.
🅿️ On-site Parking
Limited free parking is available on-site for visitors.
Spaces are offered on a first-come, first-served basis.
Please park considerately to allow access for ambulances, deliveries, and emergency vehicles.
If you have mobility needs or require special assistance with parking, please contact the home in advance and they’ll be happy to help.
White Gables Care Home has a Review Score of 9.1 (9.067) out of 10, based on 9 reviews in the last 2 years. Over all time White Gables Care Home has 66 reviews.
Review from Claire K (Daughter of Resident) published on 28 July 2020
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Review from J R (Daughter of Resident) published on 24 March 2020
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Review from K F (Daughter of Resident) published on 9 January 2020
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Review from R T (Son of Resident) published on 8 January 2020
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Review from Pauline R (Wife of Resident) published on 6 January 2020
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Review from Janet O (Wife of Resident) published on 17 September 2019
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Review from Peter L (Husband of Resident) published on 31 July 2019
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Reply from Clare Sheehan, Graduate Trainee Operations Manager at White Gables Care Home
Thank you for your review, we value your feedback as this helps us to improve our service where required. Your positive comments regarding our staff team are very much appreciated. We know they work hard to deliver kind care to all our Residents. We will liaise with our night staff to ensure that they too continue to strive to deliver the expected standard of care.
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Review from Lindon S (Son-in-law of Resident) published on 5 June 2019
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Review from Nicky W (Daughter of Resident) published on 3 May 2019
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Review from Valerie R (Friend of Resident) published on 1 March 2019
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Review from Carol G (Partner of Resident) published on 10 January 2019
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Review from Lisa S (Friend of Resident) published on 23 October 2018
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Review from Julie C (Daughter of Resident) published on 17 September 2018
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Reply from Clare Sheehan, Careline Advisor at White Gables Care Home
Thank you for your review, we value all feedback as this helps us to improve our home where required. The Home Manager has liaised with you regarding your concerns around some housekeeping issues. This has been followed up in the daily and handover meetings and all staff have been advised that this gentleman’s laundry basket must be emptied throughout the day. The Home and Deputy Manager and the Nursing Assistants will be monitoring this to ensure compliance. We are very sorry you have had cause for concern – the health, happiness and wellbeing of all our Residents is of paramount importance to us.
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Review from M M (Resident) published on 10 September 2018
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Review from G C (Husband of Resident) published on 10 September 2018
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Review from Nicola S (Daughter of Resident) published on 22 August 2018
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Review from L C (Resident) published on 13 August 2018
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Review from Jo L (Daughter of Resident) published on 19 July 2018
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Review from Doris T (Wife of Resident) published on 18 July 2018
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Review from Trevor P (Son of Resident) published on 11 May 2018
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The Review Score of 9.1 (9.067) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.540 for White Gables Care Home is calculated as follows: ( (72 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 100 Ratings = 4.54
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.527 Points relating to the number of positive Reviews for White Gables Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager
Joined: 2016
Rachael has worked at White Gables for 8 years starting as a carer then steadily progressing to senior and Nursing Assistant then eventually to Deputy Manager.
Rachael is passionate about residents' well-being and enjoys her role on the floor and as deputy.