White Gables Care Home has a Review Score of 8.8 (8.847) out of 10, based on 8 reviews in the last 2 years. Over all time White Gables Care Home has 65 reviews.
Review from Janice F (Daughter of Resident) published on 26 April 2018
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Review from Norma H (Wife of Resident) published on 26 April 2018
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Review from Maragret H (Daughter of Resident) published on 1 December 2017
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The home is very clean and doesn't have the smell that some homes have.
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Review from Peter H (Husband of Resident) published on 27 June 2017
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Review from K D (Daughter of Resident) published on 24 June 2017
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Review from Pamela R (Daughter of Resident) published on 19 June 2017
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Review from Helen G (Daughter of Resident) published on 2 June 2017
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Thank you.
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Review from Heather R (Daughter of Resident) published on 31 May 2017
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Review from Linda S (Wife of Resident) published on 27 March 2017
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Review from Yvonne C (Daughter of Resident) published on 23 March 2017
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Review from Jennifer G (Daughter of Resident) published on 27 January 2017
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Review from Jenny S (Daughter of Resident) published on 6 December 2016
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Review from S G (Daughter of Resident) published on 16 August 2016
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Review from Barbara K (Wife of Resident) published on 16 August 2016
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Reply from HC-One, Careline Team at White Gables Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
It is the aim of all White Gables staff to ensure that a high standard of care is given, regardless of the time of day, the Home Manager makes regular night checks at various times of the night and receives feedback from visitors in the home during out of hour’s periods. The Home Manager, along with the Nurses in charge at night will ensure that all staff are undertaking their job role professionally and that the care of the Residents is delivered appropriately and in line with company policies and expectations. Night staff are responsible for ensuring that bedding, towels etc. are washed and ready for use during the night, ironing is the responsibility of the laundry staff.
The activities coordinators provide a mix of activities consisting of highly visible group activities which are programmed together with less visible 1-1 activities for residents who are unable to participate in group events. The activities staff are always open to suggestions from relatives and residents for activities that may offer different challenges to an individual.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Chrissy Y (Daughter of Resident) published on 15 August 2016
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Review from Andrew J (Son of Resident) published on 27 June 2016
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Review from Amy W (Granddaughter of Resident) published on 27 June 2016
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Review from Susan J (Daughter of Resident) published on 11 April 2016
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Review from Eric F (Resident) published on 5 April 2016
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Review from Diane C (Resident) published on 16 March 2016
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The Review Score of 8.8 (8.847) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.511 for White Gables Care Home is calculated as follows: ( (63 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 88 Ratings = 4.511
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.336 Points relating to the number of positive Reviews for White Gables Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 7 Positive Reviews ÷ 11 = 0.636
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager
Joined: 2016
Rachael has worked at White Gables for 8 years starting as a carer then steadily progressing to senior and Nursing Assistant then eventually to Deputy Manager.
Rachael is passionate about residents' well-being and enjoys her role on the floor and as deputy.