White Gables Care Home is a small, friendly care home offering accommodation for up to 20 residents. It is situated in the bustling village of Kirton, Lincolnshire.
The home is all on one level, offering full wheelchair access throughout.
The team value each resident as an individual and also their family and friends; they have an open door policy so that residents can have visitors whenever they wish. The home integrates well within the community and forms strong relationships between residents, staff and families.
Respite care, day care and regular activities are also available.
White Gables has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time White Gables has 8 reviews.
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Review from Jennifer G (Daughter of Resident) published on 28 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
My mum came to White Gables 3 years ago, the care she receives is excellent, the staff are all kind and caring and will go out of their way to help the residents who live at White Gables. The home has a very warm and homely feel to it.
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Review from Stan F (Son of Resident) published on 16 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
My father has been here since January 2024 and is very happy. During the 11 months he has had a few health issues which have been dealt with by the staff quickly and very efficiently. Overall my father and his family have nothing but praise for the manager and her brilliant team and would not hesitate
in recommending White Gables to other people.
Reply from Claire Epton, Manager at White Gables
Thank you for the review. The team in the home work very hard to give our service users the best care possible.
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Review from M C (Daughter of Resident) published on 27 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother is very happy, comfortable and settled at White Gables and has been since her admission in January 2017. Any issues that have arisen have always been dealt with speedily with her and the families best interest uppermost.
Reply from Claire Epton, Manager at White Gables
Thank you for your lovely comments. We all strive to give the best possible care to all of our service users, thank you again.
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Review from S S (Daughter of Resident) published on 20 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
A fantastic, small but friendly, homely care home. Always smells lovely, always lovely and warm, always fun and laughter to be heard! I visited many care homes before settling on White Gables. Many have great first impressions but you need to look around the rooms and look at what is on the walls to
see how connected the staff and residents are.
Reply from Claire Epton, Manager at White Gables
Thank you for the lovely review. We always strive to do our best for all of our Service Users.
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Review from L G (Niece of Resident) published on 20 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
I find White Gables a friendly well-run care home, my relative has settled in very well, he is happy and has gained much-needed weight, company and a feeling of safety. The staff are all friendly and helpful, the home itself is very clean, welcoming and homely.
Reply from Claire Epton, Manager at White Gables
Thank you for your lovely review. We aim to give our service users the best possible care.
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Review from Barry S (Respite Resident) published on 16 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
This care home is absolutely outstanding from the minute I walked through the door the staff were really friendly. It’s like one big happy family everyone is so caring and will bend over backwards to help you. The meals are great and tasty and no cheap processed rubbish here. When I got taken to my
room the staff unpacked my bags and put everything away. In the morning they help wash me and get dressed and nighttime undress and put me to bed.
I would definitely recommend this place, great food, clean and staff are so lovely and would definitely go the extra mile for you
Great stay here and will definitely come back again. Thank you so much to all the staff you’re great.
Reply from Claire Epton, Manager at White Gables
Thank you so much for your lovely review. It was a pleasure having you here in the home, we look forward to seeing you again.
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Review from Tracey C (Daughter of Resident) published on 3 November 2021
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Overall ExperienceOverall Experience2.0 out of 5
Very disappointed with White Gables staff after my mum recently had a three-week stay. The staff was very unhelpful and quite obstructive. Laughed when I advised Mum was dressed in another lady's underwear. I felt there was a culture of staff having ‘each other’s back’ when issues were raised. Do not
recommend it at all.
1. Greeting on arrival was very chaotic and not welcoming.
2. Mum was dressed in other people’s clothing, despite her own being labeled.
3. Medication found on Mum's knee? Make your own mind up!
4. Visiting times not conducive to working family members.
5. Staff were rude and very unhelpful.
6. Door shut in my face when I asked for Mum's unused sanitary wear to be returned (84 pads in 3 weeks!).
7. When Mum asked to use the toilet, the carer said ‘what again’!
8. Mum's clothes were crammed into one bag when I collected her and not folded and put in nicely, very disappointing.
Mum is now happy at another home where the staff is helpful, happy, and kind and we get a cup of tea.
Reply from Claire Epton, Manager at White Gables
Thank you for taking the time to bring your experience to our attention.
Our aim is to always provide the best possible care to those we support.
We pride ourselves on keeping the residents and staff safe throughout the pandemic, following Government guidelines and have been successful in doing so.
We are sorry that you feel the experience did not meet your expectations at the time and pleased that your mother is happy in her new environment.
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Review from Stephen R (Son of Resident) published on 11 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
This was by far the best care home for end of life care for our mother we could have chosen. The reason being the cleanliness, the friendliness and patience of all staff, the food, the accessibility to talk about treatment, the support and much more.
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Current Review Score: 9.4 (9.433)
Overview of Review Score
The Review Score of 9.4 (9.433) out of 10 for White Gables is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for White Gables is calculated as follows:
(
(56 Excellents x 5)
+
(4 Goods x 4)
)
÷ 60 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for White Gables is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 8 Jun 2018
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hi, I'm Claire, the Registered Manager of White Gables Care Home here in Kirton.
I worked as a nurse at White Gables from 2017 to 2021, then progressed to Registered Manager.
I am extremely passionate about the service that we provide here in the home with our wonderful team.
Our focus is to deliver high-quality care and we treat all our residents as individuals, promoting independence and choice.
Jenny Gilchrist
Job Title: Lead Senior
Joined: 2021
Hi, my name is Jenny and I have over 14 years of social care experience working in Care Homes.
I started at White Gables in 2021 as a Senior Care Assistant then in 2022 I became Lead Senior, deputising for Claire and covering in her absence.
I have worked over the years training to become skilled and knowledgeable and am still undergoing training to extend this knowledge and pass this down to our wonderful staff. I am passionate about the residents receiving the best care possible and ensuring they are happy and enjoying their lives here at White Gables.
In my spare time, I enjoy taking holidays around Britain with my husband and two Border Terriers, my dream is to own a Campervan.
Emma Chester
Job Title: Activities Coordinator
Joined: 2017
My name is Emma Chester and I have been at White Gables since 2017. I love being the Activities Coordinator.
I thoroughly enjoy being able to spend quality time with the residents and getting to know them on a more personal level. I work with groups and on a one-to-one basis, learning more about the resident’s needs, their life stories, and interests. I involve the residents in creating and developing a stimulating and engaging programme of activities that is person-centred for everyone. The best part of my job is helping the residents to celebrate Birthdays and Cultural Events throughout the year. We hold regular meetings to encourage relatives and friends to get involved with their loved one’s care and social well-being.
Paige Thompson
Job Title: Administrator
Joined: 2023
Hi, I'm Paige and I am the admin assistant at White Gables Care Home. I have been working in administration since 2019 and joined the White Gables team in 2023.
I am dedicated to ensuring the residents feel safe at home and valued. I love learning about their lives before moving to White Gables and making them smile. I work closely with all staff members to ensure all enquiries are dealt with in a timely and effective manner and customer satisfaction is particularly important to me. I take control of all things paperwork and spreadsheets are my secret pleasure! In my spare time, I love going on days out & holidays with my husband & little boy. My dream would be to go to Disneyland in America with my family.
Frequently Asked Questions about White Gables
What types of Care is White Gables registered for?
Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does White Gables provide?
Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does White Gables have?
There are 20 Single Rooms.
What are the Facilities & Services at White Gables?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is White Gables to the centre of Boston?
3.5 mile(s) as the crow flies, distance by road may be significantly further.
