Willoughby Grange Care Home

Willoughby Road, Boston PE21 9EG
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8.3 44 Reviews
  • Willoughby Grange Care Home, Boston
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Care Provided by Willoughby Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Pristine Care Consortium Ltd
  • Person in charge
  • Henrietta Encarnacion (Manager)
  • Admission Criteria
    • All admissions assessed for suitability and capability of the service to meet individualised needs of our service users
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Willoughby Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,034 – £1,094
    • Self-Funded Residential Dementia Care £1,034 – £1,094
    • Self-Funded Nursing Care £1,034 – £1,094
    • Self-Funded Nursing Dementia Care £1,034 – £1,094
    • RESPITE Self-Funded Residential Care £1,034 – £1,094
    • RESPITE Self-Funded Residential Dementia Care £1,032 – £1,094
    • RESPITE Self-Funded Nursing Care £1,034 – £1,094
    • RESPITE Self-Funded Nursing Dementia Care £1,034 – £1,094

  • Fees can vary from the dependency profile of the individual.
  • (these prices are only a guideline, please contact Willoughby Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit is encouraged with no restrictions in place.


  • Parking

  • Parking is available but limited.


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Willoughby Grange Care Home Reviews (44)

Total of 44, showing 1-20
8.3

Willoughby Grange Care Home has a Review Score of 8.3 (8.311) out of 10, based on 3 reviews in the last 2 years. Over all time Willoughby Grange Care Home has 44 reviews.

Overall Experience

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  • 14
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Review from Anthony W (Husband of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my wife and me is the very, very best you can get.
Excellent care.

Reply from Henrietta Encarnacion, Manager at Willoughby Grange Care Home

Thank you for taking time to provide feedback for the care we provide. We appreciate it so much!


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Review from Lynn S (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very friendly and always willing to help and answer any questions relating to my mother. The home is always clean and hygienic.

Reply from Henrietta Encarnacion, Manager at Willoughby Grange Care Home

Hi Lynn. Thank you for taking time to do the review. We appreciate the gesture!


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Review from Debbie M (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in Willoughby Grange Care Home for 9 months this month. He has sadly been in bed that whole time but every day we go he is clean and shaved (something that was always important to him) warm and comfortable. Anytime he's had any pain or discomfort it has been dealt with quickly. To us as
a family, we are greeted every day with smiles and friendly chats from all members of staff and hugs when needed. We know that the staff have a hard job but to hear them happy in what they do is lovely.

Reply from Henrietta Encarnacion, Manager at Willoughby Grange Care Home

Hi Debbie, thank you for the lovely words of appreciation. I am sure this will make the staff and everyone in the care home happy and smiling!


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Review from David F (Son of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willoughby Grange Care Home is a wonderful nursing home, the emphasis is on care with love, kindness and attention to the resident. The compassion does not just stop with the resident but extends to their family members who are also going through the trauma of change or end-of-life care. They are always
willing to take time out of their busy schedule to explain the treatment given and what effect it will have. Many thanks.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to complete this review it is greatly appreciated. With kind regards Veronica


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Review from Julia N (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, the care received is very good. All the carers are very kind and helpful.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide feedback regarding your mother's care at Willoughby Grange. It is greatly appreciated. With kind regards, Veronica.


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Review from L W (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family-friendly, clean and caring home from home. All the staff are 100% from the beginning of the shift to the end.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide feedback; it helps us review the services we provide to ensure we are meeting the needs of our residents and value the support from relatives and visitors to our home. With kind regards, Veronica.


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Review from Jennifer H (Niece of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received exceptional care during the three years he spent in Willoughby Grange. They were difficult times during the pandemic, but we were kept informed at all times. The staff were considerate, compassionate and very professional. Their nursing care was particularly good. We felt my uncle
was safe, happy and in extremely good hands. I wish all nursing homes had such excellent leadership.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide such positive feedback; we greatly appreciate it. With kind regards.


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Review from Helen G (Granddaughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my grandma receives. She is happy here. The staff seem very attentive, caring and kind. My grandma is always clean, well-fed and monitored to ensure she is eating and drinking enough. Staff ensure that Grandma also has clean clothes; they are washed regularly.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for your feedback; it is greatly appreciated. With kind regards.


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Review from Lynne B (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring. Nothing is too much trouble. Mum is very happy and settled.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for your feedback; it is very helpful. With kind regards.


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Review from A B (Stepdaughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a home. The staff and management all care and that means a lot for the residents and families. I wish my late father had been in Willoughby care home. As I feel my relative had a loving, caring place to be.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide feedback. It is greatly appreciated. With kind regards.


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Review from Valerie W (Mother of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came from a different care home to Willoughby Grange underweight, very frightened and very sad. With her having dementia this was very worrying but after being in Willoughby Grange for a few weeks she has put on weight and was smiling. She can get very aggressive with the carers because of her
dementia but all the carers are gentle and kind to her and with their patience they have built her trust.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide feedback. I am pleased that your mum has settled in so well. With kind regards, Veronica


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Review from Susan M (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to Willoughby Grange. I have found the kindness of the staff brilliant. She wants for nothing, and although, is taking some time to settle in, she is treated with respect and her wishes are considered always. I am extremely happy with the care she is receiving from you.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide valuable feedback. We can learn a lot from new residents moving in that enables us to help future residents with their transition. With kind regards.


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Review from J C (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was very well cared for in his last months.
The staff were always friendly and helpful.
Nothing was ever too much trouble.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for providing feedback; it is greatly appreciated.
With kind regards.


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Review from Joanne H (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family of the resident are very happy with the care and environment. We feel our family member's needs are very well catered for and the staff know our family member very well. The care home is friendly and the company that owns it appears to be investing to make improvements.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for your feedback, it is greatly appreciated. I am very happy to learn that you feel the team are providing a good standard of support for your father.
With kind regards,
Veronica


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Review from Indra B (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very happy with the care my mum receives.
Thank you very much!

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide valuable feedback; it is greatly appreciated. With kind regards.


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Review from Debbie H (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really glad my mum is in Willoughby Grange. I have experienced other homes and they do not come close to the care and friendliness of the staff. All of the staff are kind and helpful and will talk to you and answer any questions. Everywhere is kept nice and nothing is too much trouble when Mum
needs anything.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you so much for taking the time to provide feedback; it is greatly appreciated. With kind regards.


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Review from J B (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the manager and staff at Willoughby Grange. My parents have been so lucky to have been cared for by this outstanding place. As a family, decisions and complications when deciding what is best for your loved ones are traumatic and heartbreaking, but I can truly say that
this home has engaged with us (4 siblings) and helped us through what has been harrowing times as both parents have been very ill. They go the extra mile, and we all have been treated with nothing but kindness and consideration. First-class.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you so much for your kind review. Feedback is greatly appreciated as it helps us to review what is going well and where we need to make improvements.
With kind regards.


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Review from B R (Daughter-in-law of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home standard: rooms are clean, tidy and staff are excellent. The downstairs need to be replaced with PVC, other floors are already done. There is now not a minibus as before to take residents out. Also, the outside space could be better used, a courtyard.

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Review from Julia K (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willoughby Grange is a wonderful place staff are easy to talk to and are very pleasant. The food is absolutely wonderful.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to provide such lovely feedback, we really appreciate it. With kind regards Veronica


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Review from Gary T (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Willoughby Grange Care Home for four weeks. The staff are very professional, helpful and very caring. I would have no reservations in recommending Willoughby Grange to any person considering this care home for their loved ones. Also a special thanks to one particular
Nurse who looked after Mum really well.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for such lovely feedback, it is greatly appreciated.
With kind regards.


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Current Review Score: 8.3 (8.311)

Overview of Review Score

The Review Score of 8.3 (8.311) out of 10 for Willoughby Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Willoughby Grange Care Home is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) ) ÷ 34 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.635 Points relating to the number of positive Reviews for Willoughby Grange Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 3 Positive Reviews ÷ 7.8 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Willoughby Grange Care Home

What types of Care is Willoughby Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willoughby Grange Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willoughby Grange Care Home have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Willoughby Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willoughby Grange Care Home to the centre of Boston?

0.6 mile(s) as the crow flies, distance by road may be significantly further.