Willoughby Grange Care Home

Willoughby Road, Boston PE21 9EG
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8.3 44 Reviews
  • Willoughby Grange Care Home, Boston
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Care Provided by Willoughby Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Pristine Care Consortium Ltd
  • Person in charge
  • Henrietta Encarnacion (Manager)
  • Admission Criteria
    • All admissions assessed for suitability and capability of the service to meet individualised needs of our service users
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Willoughby Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,034 – £1,094
    • Self-Funded Residential Dementia Care £1,034 – £1,094
    • Self-Funded Nursing Care £1,034 – £1,094
    • Self-Funded Nursing Dementia Care £1,034 – £1,094
    • RESPITE Self-Funded Residential Care £1,034 – £1,094
    • RESPITE Self-Funded Residential Dementia Care £1,032 – £1,094
    • RESPITE Self-Funded Nursing Care £1,034 – £1,094
    • RESPITE Self-Funded Nursing Dementia Care £1,034 – £1,094

  • Fees can vary from the dependency profile of the individual.
  • (these prices are only a guideline, please contact Willoughby Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit is encouraged with no restrictions in place.


  • Parking

  • Parking is available but limited.


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Willoughby Grange Care Home Reviews (44)

Total of 44, showing 21-40
8.3

Willoughby Grange Care Home has a Review Score of 8.3 (8.311) out of 10, based on 3 reviews in the last 2 years. Over all time Willoughby Grange Care Home has 44 reviews.

Overall Experience

  • 30
  • 14
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Date Published

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Review from Tony L (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best possible care during her stay at Willoughby Grange. All the staff were friendly and approachable and any concerns were dealt with straight away. I would recommend this home to anyone who needs care for their loved ones.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for your kind feedback; I will ensure it is shared with the team.
With kind regards.


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Review from Lena C (Sister of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely friendly atmosphere when I visit my sister and it has a lovely homely feeling. All staff seem busy but friendly and very helpful and the care is exceptional. I have told my family that should I ever need to go into care Willoughby Grange Care Home is the only one I would be happy with!
Hopefully, nothing will change should that time come as the way it is run now works so well.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to complete a review. It is lovely to see you back visiting us. With kind regards


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Review from Marion L (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the care home for several years. Any queries or questions I have had have been answered without any problems.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for your valuable feedback, we are always looking for ways to improve the service. Our Executive Chef is reviewing menus ready for the Summer menu and it would be really useful if we could include you in our resident and relative focus group. Please let me know if you would like to be involved. With kind regards, Veronica Dickinson, Registered Manager.


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Review from Paula S (Regular Volunteer) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since returning to visit residents at Willoughby Grange following the pandemic restrictions, I have found staff to be as professional as ever. Covid precautions for visitors are carried out efficiently and I feel safe visiting residents. Residents appear well cared for - as always - and are treated
with courtesy and respect and I am always made aware of anyone who would especially value a visit, whether due to being in unfamiliar surroundings, sick or bereaved. The premises are immaculately clean, tidy and inviting and residents appear relaxed and happy.

Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home

Thank you for taking the time to submit your feedback, it is greatly appreciated. We value your visits and I am pleased you feel safe when visiting. With kind regards, Veronica Dickinson, Registered Manager.


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Review from L H (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a lovely care home.

Reply from Olivia Shields, Marketing Assistant at Willoughby Grange Care Home

Thank you, Linda, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from G G (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my husband receives. if I have any concerns I can speak to the manager or nurse on duty. They are all very approachable. The home seems to be a very happy place and is always very clean.

Reply from Olivia Shields, Marketing Assistant at Willoughby Grange Care Home

Thank you, Gillian, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Dawn W (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last nine years that my mother has lived in Willoughby Grange, her mental and physical well being have deteriorated considerably, but at each stage her care has been adapted to suit her needs.
The home has a strong manager and an exceptional team of staff. Resident choice and dignity are strong
values here.

Reply from Olivia Shields, Marketing Assistant at Willoughby Grange Care Home

Thank you, Dawn, for letting us know how we are doing at Willoughby Grange Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Karen C (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was ever too much for the wonderful staff at The Grange. You were always met with warm, friendly smiles upon entering.
Each and everyone there was kind, considerate and caring as well as being extremely attentive to my mum's needs.
The staff continually kept me 'in the loop' with things if
I was unable to be there with Mum.
Simply put 'the best'. I/we as a family cannot thank them enough for their time, help and all-round thoughtfulness during a tricky time for us.
Thank you Willoughby Grange staff.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you, Karen, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Barbara B (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home is a very good home. It is kept very clean and tidy. My Dad is very well looked after. The staff are very friendly and helpful. Any problems or questions that I have had I feel have been dealt with very well.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you, Barbara, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Lynda U (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the friendly, caring atmosphere at Willoughby Grange. The staff are lovely with my mother and show the same care with all the residents, treating everyone with respect and kindness. We are kept informed of events and updates to help the residents and in making Willoughby Grange homely
and the activities staff helping to stimulate and create an interesting life for the residents.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you, Lynda, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Christine D (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, well run nursing home. Excellent caring staff. Mum says she is happy here and that she quite enjoys being spoilt. The home always has a good welcome for everyone.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you, Christine, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Janet L (Sister of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very nice and very good with my sister. Home is very clean. Since my sister has been in here she has settled in well as staff have been so good to her. I would recommend this home as 10 out of 10.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you, Janet, for letting us know how we are doing at Willoughby Grange Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from B H (Aunt of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very caring and understanding. My aunt is very frail and needs feeding and all personal care done. They look after her with dignity and kindness. I see my aunt most days and give her a meal. It means I can spend more time over the meal than any of the staff are able too. My aunt is clean,
comfortable and safe. I think it is wise to help out whenever possible.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from P T (Husband of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the facilities and staff very good and helpful, especially during, what has been, a difficult time for us.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willoughby Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Tracey A (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice and homely, friendly staff, entertainment is ok, Mum doesn't like church service, sleeps through, but that's my Mum.
Carers do their utmost best, maybe a few more would help lighten the load for them.
Food wise could do with different vegetables and flavour on the ice-cream (not just vanilla).
Seasonal vegetables and fruit.

Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home

Thank you, Tracey, for sharing your recent experience of Willoughby Grange Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing as we always look at areas on which we can improve. We look forward to seeing you again soon.


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Review from T Y (Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only there a short time, the care they gave him was fabulous. There was nothing they wouldn't do for him to make him comfortable. Total dignity was given to my father at all times. They looked after us as a family too, ensuring we were kept informed of his progress at all times.
Wouldn't hesitate to put anyone in Willoughby Grange.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home

Thank you for your feedback. We are very happy to have provided you with such a positive experience at Willoughby Grange Care Home! Our number one priority is the care and well-being of every resident so it is rewarding to hear that you were so pleased with the quality of our care. Thank you for your kind words about our home and our team and we really appreciate the recommendation.


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Review from Sandra W (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother received the best care possible during her short palliative care. All the staff were friendly and courteous right up to the end of her life. The room was always clean and her needs met. There were always drinks available to her. She was kept clean and fresh whenever we visited and the staff
kept her dignity to the end. 5* care in all aspects.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home

Thank you, Sandra, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jean H (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very surprised at the friendliness of all the staff, from nurses to cleaners. They treated me with respect and great friendliness, as I was only in here for 2 weeks after a bad hip operation in hospital. They welcomed all the visitors with tea and coffee, in my room or the lounge. The only one
thing that caused a problem, was sleeping, as the residents were quite residents through the night.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home

Thank you, Jean, for your comments about your recent visit to Willoughby Grange Care Home. We are happy to hear it was so positive. Thanks again and have a wonderful day.


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Review from Tracey E (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found everybody very helpful and informative.


We were shown around the care home by very friendly staff and made very welcome from the first day.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home

Thank you, Tracey, for sharing your recent experience of Willoughby Grange Care Home. We are pleased to learn it was so positive and that you found our staff to be so supportive during your experience here. We look forward to seeing you again soon.


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Review from Paul H (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a beautiful place and the staff are cheerful. Exceptional place, along with the staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home

Thank you, Paul, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willoughby Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 8.3 (8.311)

Overview of Review Score

The Review Score of 8.3 (8.311) out of 10 for Willoughby Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Willoughby Grange Care Home is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) ) ÷ 34 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.635 Points relating to the number of positive Reviews for Willoughby Grange Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 3 Positive Reviews ÷ 7.8 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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