Willow Court Care Home

Croft Lane, Cherry Willingham, Lincoln LN3 4JW
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9.1 68 Reviews
  • Willow Court Care Home, Lincoln
Willow Court Care Home, located in the picturesque village of Cherry Willingham, near Lincoln, provides personalised residential and residential dementia care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at the home, striving to deliver the kindest possible care and supporting residents to lead their best possible life.

The professional care team at Willow Court take the time to learn about each resident’s individual hobbies and interests, helping to promote an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Cherry Willingham community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

This comfortable and purpose-built home offers residents the choice of four sitting rooms, two dining rooms and a room for hobbies and interests in which to relax and socialise. In addition, there is a very popular hairdressing salon.

The pretty, enclosed garden, which includes a delightful sensory area, can be enjoyed with visiting friends and family. There is also a beautiful courtyard and fish pond in the home's outdoor space, a great place to sit and watch the world go by. All stylish, comfortable bedrooms and living areas are easily accessible by wheelchair.

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Care Provided by Willow Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Keenan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Willow Court Care Home Reviews (68)

Total of 68, showing 1-20
9.1

Willow Court Care Home has a Review Score of 9.1 (9.103) out of 10, based on 10 reviews in the last 2 years. Over all time Willow Court Care Home has 68 reviews.

Overall Experience

  • 49
  • 16
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Date Published

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Review from D H (Husband of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with how my wife is looked after. I come every day & the staff have always been good to me as well.
I couldn't look after her at home but she is well looked after here and safe.

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Review from F H (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no experience of a care home previously and was extremely anxious and overwhelmed about everything but after talking with the manager and carers I was much more at ease about the whole process and felt I was listened to and was given all the information that informed me of routines and activities.
The home felt welcoming, happy, caring and safe, everything that I wished for for my relative.

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Review from S L (Son of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Court always has a buzz about it whenever I visit my mother. Mum has stayed in a number of care homes in the Lincoln area (on a respite basis), though these did not possess the busy, yet pleasant vibe of Willow Court. All the staff I have met are polite and helpful. My mother tells me the food
is good and generous portions too! Mum's room looks clean and tidy each time I visit.
The activities team are brilliant and friendly, and importantly, the activities actually happen! Mum has been in other care homes that boast big sheets of activities - that never take place!

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Review from Maxine G (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing and look after us like family. My mum is very happy here, just sometimes there is not enough staff.

Reply from Clare Sheehan, Careline Advisor at Willow Court Care Home

Thank you for your lovely comments regarding Willow Court care home. Our staffing levels in the home are reviewed on a monthly basis using a resident dependency tool against the occupancy. This identifies the number of staff that we require to take care of the residents in the home. Should you have any further enquiries, please contact the home manager who will be happy to discuss this with you further.


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Review from L D (Granddaughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been living here for the past year or more. And we are completely thrilled with all of the staff and their care and consideration to Grandma. We’ve never had a bad word to say, and feel completely assured that Grandma is cared for and looked after with be utmost respect. Me and my family
do and will continue to recommend Willow Court to anyone we can.

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Review from E R (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Major concerns for our mother here. Visited her one morning at 11 am. Mum was in her chair with no clothes on naked, crying with her teeth falling out. Told the staff in no uncertain terms but it took them 45 minutes to respond. We reported the home but they managed to cover it all up. The other son
did not believe us. Matron rang us by mistake one night leaving us a message for the other son warning him to watch out, whatever that meant.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Willow Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Please be assured that as an organisation, we take any concerns raised very seriously. We pride ourselves on being transparent and we work closely with our stakeholders for the best outcomes for those we are privileged to care for. These concerns, in relation to events from last year, have been thoroughly investigated by the organisation and the local authority and not upheld.


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Review from Joanne T (Friend of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care given and consideration and kindness of my friend's needs. She myself and her family have been made to feel so welcome and my friend has said how home from home she feels. I cannot express how amazing the activities coordinator is, even when my friend is
in her room they are having 1 to 1 with her. All staff and especially the manager are just amazing, thank you.

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Review from S S (Sister of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came in before she died (thank God). She was in hospital before and did not do well.
When she arrived at Willow Court Care Home her outlook was bleak. She overnight became the person we all loved, talking, laughing, etc. The care and compassion she received from management, carers, activities,
etc. was beyond anything she had experienced before and we as a family thank you so so much.

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Review from B H (Friend of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Received a professional introduction to the care home. The resident was made very welcome and the staff went out of their way to include the resident in activities. Previously he had been unwilling to communicate. Allocated room, bright and cheerful. Staff were very attentive to his needs.

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Review from Christopher H (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my Mum's stay, my Father sadly passed away and the care and compassion shown by the manager and staff was excellent.

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Review from K L (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident in 2020. Despite the Covid restrictions she quickly settled into her new home. Staff were very supportive with regards to family visiting and communicating any changes.
On 9 January 2023 Mum was put on end of life care. All the staff involved were kind, caring and compassionate
and provided a high standard of care.They supported our family during this time and we were able to spend time with her. She died very peacefully on 16 January. Thanks to all.

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Review from Graham S (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Willow Court eleven years ago, so I have had a decade to witness how this home has performed. Throughout this time I have been continuously impressed by the level of care given to the residents. In those eleven years, a large percentage of staff have remained at Willow Court and
this is an indicator of stability which I feel is a good thing. Staff are happy and show love and commitment to those they are looking after. Mum died on the 8th of December, but she was loved by the staff until the end. I am so grateful to them.

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Review from Christine H (Resident) assisted by family/friend published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stressful and worrying time in the hospital, it was lovely to arrive at Willow Court and have my own room with peace and quiet. I have been included in all their activities, even as someone who is on respite care. All the staff are lovely and caring. I can eat in my room if I want or join others
in the dining room. The care is wonderful 24/7.

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Review from David C (Husband of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's dementia creates behaviour problems which have been handled with the most sympathy, tolerance and care. I have the greatest respect and gratitude to all at Willow Court.

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Review from Helen R (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, supportive staff caring for my dad. Keeps me informed when I call. Updates me if any changes. Good atmosphere. Dad seems happy.

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Review from Sarah L (Niece of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a resident and he has dementia. All of the staff have always been extremely caring and patient with him. Nothing is ever too much trouble and they all work so very hard. He, at present, is in bed due to his worsening condition and they feed him and make him as comfortable as possible. I
love the way he is made to feel safe and cared for and would highly recommend Willow Court.

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Review from Sandra M-S (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here from hospital after I had been to have a look around Willow Court Care Home and as soon as I had been in the home for ten minutes it felt really nice and homely. There was quite a lot of staff around and the staff member who showed me around was very nice and reassuring. My husband
has been here a while now and has suffered a couple of illnesses and I couldn't be more pleased with the care he has been given. Everyone is nice and pleasant.

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Review from Sandy T (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Constantly being told off for not making an appointment to visit when I get there at the time allotted after booking 3 days prior on the phone. Was told "no mask-no entry". I'm actually exempt but was forced to wear one to be allowed in at all.
Was busy sorting out banking with mother with her room
door closed for a few minutes as it was private, door was banged open and we were told off for closing it. "Door has to remain open at all times" was loudly announced. Also found most of mum's mail I need to go through with her, stuffed in random drawers or thrown in bottom of wardrobe. On one occasion I prebooked a few days before but when I got there she was actually in hospital having an operation! No one had told me she had even gone in, although they had known a couple of weeks in advance but still booked my visit.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Willow Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise we have not met your expectations. During the Covid pandemic, we must ensure the safety of all residents and the environment in which they are cared for. We are given strict Government guidelines to follow to ensure we maintain high standards which in turn not only keeps your loved one safe but all our residents. Currently, we request that any visitors to the home should book in advance so that we do not have a high number of visits at any given time. We have investigated the issue of the closing of the door and noted your loved one does at times become distressed if the door is shut and has requested the door be kept open. However, we have informed all care staff that when you visit the door can be closed. Regarding the hospital visit, we noted the Home Manager contacted you regarding this, but we will look to ensure that for any future visits you are contacted a couple of days before as a reminder, so you do not have a wasted journey. Please be assured we continually strive to achieve our resident's and their family's satisfaction and we trust the changes mentioned will ensure this continues.


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Review from Kate H (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset, the care given to my mum has been outstanding. So much care and compassion from each and every member of staff, nothing has been too much trouble. The communication regarding Mum's care from the staff to us, the family, has been first-class. They really do care! It's obvious to me that
the service users' experience is their utmost priority. An outstanding example of ensuring the 6 C's of care, compassion, competence, communication, courage and commitment are met.

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Review from D M (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and tidy. The staff are very pleasant and helpful. I was made aware of the Covid procedure straight away. The person I visit is always clean and wearing clean clothes, their general well-being has improved greatly. I am very satisfied that their needs are being fully met.

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Current Review Score: 9.1 (9.103)

Overview of Review Score

The Review Score of 9.1 (9.103) out of 10 for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.370 for Willow Court Care Home is calculated as follows: ( (78 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 119 Ratings = 4.37

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.733 Points relating to the number of positive Reviews for Willow Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 9 Positive Reviews ÷ 10.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Jo

Jo Keenan

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind Care is treating everyone we care for, work with and meet with absolute kindness.”


Jo has gained more than 20 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jo joined Willow Court as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Willow Court.


When asked what she enjoys most about her role, Jo remarked: “I really enjoy making a difference to the lives of our Residents.”


In her spare time Jo enjoys spending time with her three children and two grandchildren.


If you would like to find out more information about Willow Court, Jo has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Willow Court Care Home

What types of Care is Willow Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Court Care Home provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Willow Court Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Willow Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Court Care Home to the centre of Lincoln?

3.7 mile(s) as the crow flies, distance by road may be significantly further.