Willow Court Care Home

Croft Lane, Cherry Willingham, Lincoln LN3 4JW
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9.1 68 Reviews
  • Willow Court Care Home, Lincoln
Willow Court Care Home, located in the picturesque village of Cherry Willingham, near Lincoln, provides personalised residential and residential dementia care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at the home, striving to deliver the kindest possible care and supporting residents to lead their best possible life.

The professional care team at Willow Court take the time to learn about each resident’s individual hobbies and interests, helping to promote an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Cherry Willingham community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

This comfortable and purpose-built home offers residents the choice of four sitting rooms, two dining rooms and a room for hobbies and interests in which to relax and socialise. In addition, there is a very popular hairdressing salon.

The pretty, enclosed garden, which includes a delightful sensory area, can be enjoyed with visiting friends and family. There is also a beautiful courtyard and fish pond in the home's outdoor space, a great place to sit and watch the world go by. All stylish, comfortable bedrooms and living areas are easily accessible by wheelchair.

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Care Provided by Willow Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Keenan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Willow Court Care Home Reviews (68)

Total of 68, showing 41-60
9.1

Willow Court Care Home has a Review Score of 9.1 (9.103) out of 10, based on 10 reviews in the last 2 years. Over all time Willow Court Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from Wendy H (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with dad's care. He is always clean and comfortable. The staff are friendly and knowledgeable about Dad's health. They contact us when there are any problems and keeps us up to date. Dad's room is well equipped and comfortable.

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Review from Elaine B (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Willow Court for 2 1/2 years and unfortunately died there on 4th Oct 2017. I cannot thank the staff enough for the care they gave to her (and us) during this time. From the carers to the girls in the laundry, all made life easy and her eventual demise easier to bear. Their
care was exceptional which gave us great comfort during her last days. As with all institutions, we had moments when things went wrong but they were rectified immediately. A very good team here.

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Review from Bill H (Nephew of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to Willow Court on a personal recommendation from friends, were made to feel welcome. Fifteen months later that is still how it is. Most of the staff know me by name and I have learned most of theirs. I can ask questions of any of them, usually, they know the answers or they direct me to who
does. I have never felt the nee4d to consider an alternative care home. Thanks to all.

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Review from Catherine M (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has come to live at Willow Court the staff have been very welcoming and have helped him settle in, they are kind and caring and nothing is too much trouble. Dad has been encouraged to join in activities and he has enjoyed dancing with the staff. I am always made to feel welcome and feel confident
that dad is receiving the best care.

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Review from Janice B (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall review of Willow Court is excellent.
Staff very helpful, caring and friendly.
After some of the places we visited looking for a care home for mum, this is like a 5-star hotel.

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Review from Ian N (Son of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Court have cared for my mum for several years, they have been extremely polite on the phone when I've called to ask about her. The staff always phoned me if she had taken a turn for the worst. Her room was always immaculate and her clothes clean and tidy. The staff are very polite and caring
and she always seemed quite happy in her own world. I chose Willow Court because my mum's sister was also in there and it was highly recommended by family and my mums CPN. The home have dealt with my mum's passing with the utmost understanding. Well done to the manager and all her staff.

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Review from Anne B (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome and an update of the day given about my dad when I arrive. I am very satisfied with all the care that is given.

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Review from Hugh W (Husband of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very polite and helpful. Any requests have been promptly attended to without any complaints and criticism. I am as happy as possible here in my circumstances.

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Review from Anne R (Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable here. Staff have done everything they can to ensure this. Nothing is too much trouble and the staff are very kind. Meals are tasty and there is a good choice.

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Review from Lindsay (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pre visit assessment by the manager was undertaken prior to mums admission. It was very thorough and conducted sensitively. Mums room is more than adequate and the staff around, she had all she needed. Food excellent with a good choice. Staff are caring and treat mum as an individual.

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Review from Liz (Daughter-in-law of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lost her husband, she moved to Willow Court being unable to live alone. She was welcomed by all staff who have been very sensitive about her loss. The grieving process is a long one, especially after 65 years of marriage.
I cannot fault the staff, my mother-in-law's needs have been
met, she has a lovely room which we have been allowed to make feel like home. There are numerous activities to take part in and the home cooked locally sourced food is excellent. We feel very happy that she has been placed at Willow Court, this is certainly a different league to other care homes used for respite care. Thank you.

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Review from Colin S (Son of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by all the staff. Friendly, happy environment.

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Review from Marjorie H (Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation is very good, The food is very good. The hairdresser is good. Keep fit is very good. They have been kind when I felt sad. Medical care is good, I had antibiotics and a plaster for my leg.

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Review from Stephen H (Son of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a result of the support and care shown by staff my mother settled very well into Willow Court. It was a difficult time for her as she had just lost her husband. The care home provided a carer to look after her on the day of the funeral. The level of care, sensitivity and professionalism was exemplary
throughout this difficult day.

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Review from Joyce B (Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, I just wish I felt better, but the staff are very kind and help me. My family always say how cosy my room is and I agree.

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Review from Maureen D (Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here. The staff are lovely and welcome my husband and look after him just as much as me.

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Review from Douglas F (Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here 3 weeks now a I am settling in, the staff are very good.

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Review from Jackie G (Daughter of Resident) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Willow Court for just over a year now and during that time I have, on many occasions, been impressed with the level of care she has received and the kindness shown her by members of staff, particularly when she has been unwell. Low staff turnover means she has consistent and
familiar carers who have come to know her well. Everyone is very approachable and any problems have been dealt with in a thorough and professional manner and outcomes reported back to me quickly.
With a resident activities co-ordinator and their own minibus residents can go out on visits as well as enjoying a wide range of in-home activities and entertainment - so important to someone like Mum who always enjoyed socialising. There is also a good range of visiting professionals eg. chiropodist, beautician.
Before deciding on Willow Court Mum and I visited a number of local care homes but Willow Court stood out as having a far better quality offer and it has lived up to our expectations.

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Review from Thelma G (Friend of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming and happy place.

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Review from Julie S (Daughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Willow Court as a result of reaching crisis point at home. Unfortunately, despite many requests for home-care support, my elderly Father had struggled to look after her at home on his own for a number of years; however, Mum was in the latter stages of Alzheimer's and Vascular Dementia
and becoming increasing fragile.


Sadly on the 1st January 2016 Mum lost all mobility and the need to move her to a nursing home was essential. At what was a most distressing and worrying time for all the family, we met Care Home Manager who quickly put the 'wheels in motion' and Mum was admitted on the 5th Jan. From that moment on we were all welcomed into the Willow Court Family and I can not praise highly enough the kindness and compassion shown by all the Care Workers, Nurses and the other staff we met.
Sadly, due to the rapidness of Mum's deterioration in health, it became necessary to discuss palliative care and again, both the home and doctors were empathetic and professional in both their approach and support of our desire for Mum to avoid hospital and remain at the home as our preferred choice.
On Jan 24th 2016 Mum peacefully passed away with her family by her side, in her room, surrounded by pictures and mementos of the Grandchildren etc.
As a very close family, we could not have asked for a more calm and peaceful passing and everyone at Willow Croft helped ensure Mum stayed safe and well cared for til the very end.
Dad went to see Mum every day whilst she was in the home and the staff were also brilliant at ensuring he was really well looked after and supported at all times.
From our experience, I wouldn't hesitate in recommending Willow Court as their genuine concern and kindness is what makes them special.
Thank You All once again for all your help and support. XXX


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Current Review Score: 9.1 (9.103)

Overview of Review Score

The Review Score of 9.1 (9.103) out of 10 for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.370 for Willow Court Care Home is calculated as follows: ( (78 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 119 Ratings = 4.37

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.733 Points relating to the number of positive Reviews for Willow Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 9 Positive Reviews ÷ 10.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Jo

Jo Keenan

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind Care is treating everyone we care for, work with and meet with absolute kindness.”


Jo has gained more than 20 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jo joined Willow Court as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Willow Court.


When asked what she enjoys most about her role, Jo remarked: “I really enjoy making a difference to the lives of our Residents.”


In her spare time Jo enjoys spending time with her three children and two grandchildren.


If you would like to find out more information about Willow Court, Jo has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.