Willow Court Care Home

Croft Lane, Cherry Willingham, Lincoln LN3 4JW
Submit a Review
9.1 68 Reviews
  • Willow Court Care Home, Lincoln
Willow Court Care Home, located in the picturesque village of Cherry Willingham, near Lincoln, provides personalised residential and residential dementia care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at the home, striving to deliver the kindest possible care and supporting residents to lead their best possible life.

The professional care team at Willow Court take the time to learn about each resident’s individual hobbies and interests, helping to promote an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Cherry Willingham community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

This comfortable and purpose-built home offers residents the choice of four sitting rooms, two dining rooms and a room for hobbies and interests in which to relax and socialise. In addition, there is a very popular hairdressing salon.

The pretty, enclosed garden, which includes a delightful sensory area, can be enjoyed with visiting friends and family. There is also a beautiful courtyard and fish pond in the home's outdoor space, a great place to sit and watch the world go by. All stylish, comfortable bedrooms and living areas are easily accessible by wheelchair.

Show Willow Court Care Home on the Map

Care Provided by Willow Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Keenan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Willow Court Care Home Reviews (68)

Total of 68, showing 61-68
9.1

Willow Court Care Home has a Review Score of 9.1 (9.103) out of 10, based on 10 reviews in the last 2 years. Over all time Willow Court Care Home has 68 reviews.

Overall Experience

  • 49
  • 16
  • 1
  • 1
  • 1

Date Published

68
2
6
10
58

Review from Ros M (Daughter of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and nothing is too much trouble for them. My mum was very poorly when she arrived here, and if this is where she is to end her days then I can think of no nicer place for this to happen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev B (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was taken to Willow Court my immediate reaction was how friendly and caring everyone was. It was a relief to have her in such a lovely atmosphere. Nothing is too much trouble. Everyone is so understanding because when you are not sure about anything it is fully explained. A truly wonderful
experience at a time when things could be very worrying. I would recommend the home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ivy B (Resident) assisted by family/friend published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really could not expect any better treatment anywhere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Grandson of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found that the staff have been really nice towards my grandma and nothing seems too much trouble. Nice room as well. Everyone's been so friendly to myself and my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret D (Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and secure in Willow Court knowing that there are people around constantly to help me. I was becoming more afraid where I lived before, on my own, but now I feel very settled and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annis B (Daughter of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good. I am happy with mothers care. The staff are very good. Whenever we speak to or ask the staff for anything, it is always done. The deputy manager often goes the extra mile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen D (Daughter of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for a home for my mother was a daunting and upsetting time. The deputy manager at the time made it so much easier with her friendly calm approachable manner. Since my mum had been in Willow Court I feel she is well looked after and cared for with thoughtful attentive staff. All the staff are
great!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan T (Wife of Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased there was a place here for my husband. The family is in full support. Relatives who visit are impressed by general conditions here. I feel that as my husband has numerous health issues is safe and well cared for. Food is very good and this gives him a good appetite. His cleanliness/hygiene
seem very good. The atmosphere when coming in is very good no nasty smells. The staff look after him very well even when occasionally he can be a bit "naughty". I feel he is content and safe. The gardens/plants look nice. Occupational needs are well catered for and activities are second to none. Our only slight concern is sometimes he may not always get enough to drink as he needs help.

Reply from Sammi Yates, Care Line Deputy Manager at Willow Court Care Home

I would like to thank you for the positive feedback. This has been relayed to the staff team who were very appreciative of your kind words. The team at Willow Court strive to ensure the residents are offered the kindest and safest care, and will of course continue to ensure fluids are made available to all of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.103)

Overview of Review Score

The Review Score of 9.1 (9.103) out of 10 for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.370 for Willow Court Care Home is calculated as follows: ( (78 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 119 Ratings = 4.37

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.733 Points relating to the number of positive Reviews for Willow Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 9 Positive Reviews ÷ 10.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jo

Jo Keenan

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind Care is treating everyone we care for, work with and meet with absolute kindness.”


Jo has gained more than 20 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jo joined Willow Court as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Willow Court.


When asked what she enjoys most about her role, Jo remarked: “I really enjoy making a difference to the lives of our Residents.”


In her spare time Jo enjoys spending time with her three children and two grandchildren.


If you would like to find out more information about Willow Court, Jo has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.