Woodview Care Home has a Review Score of 7.7 (7.697) out of 10, based on 6 reviews in the last 2 years. Over all time Woodview Care Home has 44 reviews.
Overall Experience
20
19
4
0
1
Date Published
44
5
5
6
38
Reviewer Connection to Woodview Care Home
10
9
7
4
3
3
2
2
1
1
1
1
Overall Experience
20
19
4
0
1
Date Published
44
5
5
6
38
Review from Paul F (Son of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
I have been very pleased with the care my mum receives. The staff are always on hand and are very helpful and courteous.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A L (Granddaughter of Resident) published on 10 March 2025
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Since my gran arrived here at Woodview she's been so happy and it's been lovely to see, the staff have been nothing but caing and kind to my gran.
Any concerns we have had have been dealt with fast and with care.
We cannot praise the staff enough.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Son of Resident) published on 27 February 2025
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Kind and caring staff, always able to smile and show empathy even under pressure. The team are a variety of ages and characters that collectively work harmoniously together to provide a safe and worry-free home for the residents. The care home is warm, clean and comfortable. Nursing level is great.
Kindness is forthcoming from all staff members. Nowhere is perfect but we feel comfortable that our choice of care home was definitely correct for us, having visited and tried numerous others locally.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Partner of Resident) published on 7 February 2025
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Since my partner arrived at the home the staff have been polite, courteous and professional in looking after my partner. I feel it is necessary to mention that the duties of care, which the staff are obligated to fulfil, are carried out with a sense of pride and affection towards the residents that
make their stay not only a comfortable one, but also provides a safe and secure environment where residents can relax and enjoy a friendly atmosphere. A carer's job role can be a stressful one where not enough credit is given to those who deserve it, especially when taking into consideration the long hours and dedication needed to fulfil the required duties of their positions. They do a wonderful job and should be proud of themselves for making a positive difference in the lives of those they serve.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Sister of Resident) published on 23 December 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience1.0 out of 5
My sister required palliative care during the last few months of her life, I was led to believe this care home was good and provided good care. This was far from the truth. The home was very poor in every way from certain staff members and above meaning home manager. My sister was dying and received
the worst treatment. She was given food she couldn't eat and always on my visits was covered in food I had to ask for her bed to be changed as she was lying in food. At times we asked for her to receive help going to the toilet which was ignored. Then she was unable to move out of bed at all. As my sister got worse we asked for medication which she was denied and I was told she only needed paracetamol she wasn't in any pain! We saw how much pain my sister was in and on many occasions she asked me to take her out of this awful place. I would not use this care home it is disgusting and not fit for purpose and I can't believe CQC are letting this home stay open!
Reply from MT, A Manager at Woodview Care Home
As there has been no record of a complaint and no evidence of the concerns raised with the placement being some time ago now. I would like to reassure you that your review will be shared with the team including the new manager and we are happy to discuss this personally with you. Please feel free to contact the care home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Woodview Care Home, on the whole, I have found to be very caring indeed. Sometimes necessary actions seem to be slightly in array but of no significant consequence. If situations have arisen they have been dealt with promptly and efficiently. Only sometimes maybe a few more exterior diversions, e.g.
musical entertainment. Sky provision would also be good but I admit my mother is in the minority of residents who would be interested in sport.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn F (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My dad was a temporary resident but now would like to be permanent, and this change of mind is due to the loving care he receives at Woodview. All the staff are very friendly and kind towards my dad and any visitors. They have allowed my dad to do things at his own pace, and he has come on leaps and
bounds. The staff are happy to answer any questions, and when I ring, they always take the phone to him. The activities are amazing and offered daily, and residents have a choice in which they would like to participate. It's wonderful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W C (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Mum came into Woodview Care Home for respite after falling at home. The welcome was very warm, the room was light and airy with large patio doors. Everywhere is clean and tidy. Day staff are very attentive but night staff delayed the bedtime routine until nearly midnight - not ideal for a tired resident.
Next day medication error. Six weeks on, the only complaint is the wait times for commode. Most of the staff are excellent.
Reply from Katie Barnett, Marketing Administrator at Woodview Care Home
Thank you for your comments about Woodview Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nikki M (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Mum has been at Woodview for eight years now and has generally been looked after very well indeed. At the beginning of the month, she sustained an injury to her left lower leg and on examination, my sister found a few more bruises. The leg skin flap was healing nicely but at the next visit, it was covered
and was not looking so good. It is now healing nicely. Mum is happy at the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally G (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mother came into Woodview Care Home in March 2022 and has had the best care possible. She has settled and is well looked after, all the staff are very friendly and nothing is too much trouble for them. I cannot express how grateful I am for the care and attention they give to my mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin D (Son of Resident) published on 7 June 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Lovely home, fantastic staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia P (Daughter of Resident) published on 31 August 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
I have always found the staff very caring and considerate. I do think it would be beneficial to staff and residents to have a phone line for resident use only.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H A (Husband of Resident) published on 30 June 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Excellent care services and nursing services.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H R (Son of Resident) published on 18 May 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience3.0 out of 5
On the whole a well-run and safe home. I have asked on a number of occasions that a carer does a crossword with my mother as agreed pre-entry. It still seems this hasn't been done.
On two visits I've had to ask for a clean glass for my mother. Things like this should be automatic.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you for your comments about Woodview Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and see these as an opportunity to improve our services. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
The staff at Woodview are all lovely and well-informed of patients needs. Any worries I have had in the past have been dealt with efficiently and with understanding.
One improvement I would be happy to see is an extra phone line, especially on the weekend when I have had to finish my call as the phone
was needed to call 999.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia H (Wife of Resident) published on 27 April 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
No complaints at all. They look after patients very well. always clean. The staff is always friendly and knowledgeable. Kind on the telephone. Exceptional under very difficult circumstances.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edwin K (Son of Resident) published on 26 April 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
I found the staff caring, polite, professional and helpful at all times. Contact with Woodview is good and I am kept informed of all relevant matters.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola C (Mother of Resident) published on 21 April 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
My daughter moved to Greenwood (Woodview) at the beginning of March during Covid lockdown. So far we have found all staff to be kind and caring, very friendly and welcoming. My daughter seems contented, happy she always looks clean and well cared for at each of my visits. All the staff do an excellent
job and should be commended for their hard work.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan L (Husband of Resident) published on 20 April 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
In difficult times, the staff have supported my wife with care and professionalism, whilst also helping me with visiting and keeping me informed. The situation is not perfect for anyone in these COVID times but I thank all the staff of Greenwood and Woodview.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you, Alan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H B (Friend of Resident) published on 12 November 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have every confidence my friend is safe and well looked after during these difficult times. Thank you.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a lovely day!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 7.7 (7.697)
Overview of Review Score
The Review Score of 7.7 (7.697) out of 10 for Woodview Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.800 for Woodview Care Home is calculated as follows:
(
(26 Excellents x 5)
+
(25 Goods x 4)
+
(7 Satisfactorys x 3)
+
(3 Poors x 2)
+
(9 Very Poors x 1)
)
÷ 70 Ratings = 3.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.897 Points relating to the number of positive Reviews for Woodview Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 63 registered maximum number of service users is 12.6. 5 Positive Reviews ÷ 12.6 = 0.397
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Woodview Care Home
What types of Care is Woodview Care Home registered for?
Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Woodview Care Home provide?
Palliative Care & Convalescent Care are other types of care provided.
How many Rooms does Woodview Care Home have?
There are 63 Single Rooms.
What are the Facilities & Services at Woodview Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Woodview Care Home to the centre of Lincoln?
3.3 mile(s) as the crow flies, distance by road may be significantly further.
