Woodview Care Home has a Review Score of 7.7 (7.697) out of 10, based on 6 reviews in the last 2 years. Over all time Woodview Care Home has 44 reviews.
Overall Experience
20
19
4
0
1
Date Published
44
5
5
6
38
Reviewer Connection to Woodview Care Home
10
9
7
4
3
3
2
2
1
1
1
1
Overall Experience
20
19
4
0
1
Date Published
44
5
5
6
38
Review from Gillian L (Resident) published on 11 November 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
It is brilliant. I love painting and drawing and people help me here.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a wonderful day.
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Review from Phyllis H (Resident) published on 9 November 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I have lived there for twenty-four years. It is nice and cheerful. There are lots of people to talk to.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a wonderful day.
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Review from N C (Brother of Resident) published on 22 October 2020
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Overall ExperienceOverall Experience3.0 out of 5
Very well looked after. Nice care home.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. Have a wonderful day.
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Review from J H (Wife of Resident) published on 19 October 2020
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Overall ExperienceOverall Experience4.0 out of 5
We are pleased with the care the service user has received thus far and that the service user is encouraged to participate in many activities when they have been at their lowest. However, communication between staff and families needs much improvement as the service user's needs are changing all the
time and it would be nice to be updated by telephone once a week, as they have lots of news.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you for your comments about Woodview Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged your concerns and would welcome an opportunity to discuss these further with you. Please reach out to us at the home. Thank you again.
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Review from Simon S (Brother of Resident) published on 15 October 2020
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Overall ExperienceOverall Experience5.0 out of 5
The nurses and carers who look after my sister are always available to talk when I ring up. They are happy to help on any subject and always friendly and full of helpful advice. Keep up the good work.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you, Simon, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Take care.
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Review from John H (Resident) published on 19 February 2020
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Overall ExperienceOverall Experience5.0 out of 5
They are really nice.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you, John, for your comments about your recent experience at Woodview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.
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Review from S P (Friend of Resident) published on 6 February 2020
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Overall ExperienceOverall Experience5.0 out of 5
The staff are friendly and hardworking. My friend appears to be well looked after and happy when I visit her in this home. I am always made to feel welcome.
Reply from Olivia Shields, Marketing Assistant at Woodview Care Home
Thank you, S P, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from N S (Friend of Resident) published on 28 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
My friend is well cared for. I enjoy coming to the home as the staff are friendly.
Reply from Jasmine Bracken, Marketing Administrator at Woodview Care Home
Thank you for your comments about your recent experience at Woodview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Gordon P (Resident) published on 13 June 2019
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Overall ExperienceOverall Experience5.0 out of 5
I would say it's a good care home.
I enjoy it because it's friendly.
The staff are helpful and I just enjoy being here.
We had a band play at the family fun day that was excellent.
Reply from Ronnie Cavanagh, Marketing at Woodview Care Home
Thank you, Gordon, for letting us know how we are doing at Woodview Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Peter H (Brother of Resident) published on 7 June 2019
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Overall ExperienceOverall Experience4.0 out of 5
My brother is happy in this home.
All members of staff show him care and respect which is not always easy with his mental health and care disability.
Reply from Ronnie Cavanagh, Marketing at Woodview Care Home
Thank you, Peter, for your comments about your recent experience at Woodview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Karen T (Resident) assisted by family/friend published on 11 April 2018
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Overall ExperienceOverall Experience3.0 out of 5
Friendly individuals. Clean, supportive especially when I come here in an emergency. Food could be improved. Have excellent fun with activities especially Bingo.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you, Karen, for taking the time to share your experience of Woodview Care Home. We are happy to learn it has been so positive! If there is anything more we can do for you, please let us know. Have a great day.
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Review from M G (Regular Volunteer) published on 29 March 2018
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Overall ExperienceOverall Experience4.0 out of 5
Staff are welcome and friendly, helpful in setting up the service and bringing residents from rooms.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Woodview Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from R P (Regular Volunteer) published on 27 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
I volunteered at Woodview multiple times and everyone is treated respectfully. All staff had a welcoming attitude. All facilities I witnessed were of professional standard.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you for sharing your recent experience of Woodview Care Home. We are pleased to hear it has been so positive. We hope to see you again soon. Have a wonderful day.
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Review from Christine K (Daughter of Resident) published on 23 March 2018
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Overall ExperienceOverall Experience4.0 out of 5
My dad has settled reasonably well in his first month. The food is good and the staff are all very pleasant and upbeat. The activities are varied and enjoyed by residents. Dad was thrilled with the scrapbook about his life skillfully made by the activities team.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you, Christine, for sharing your recent experience of Woodview Care Home. We are happy to learn it has been so positive! We look forward to seeing you again soon. Have a wonderful day.
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Review from R D (Regular Volunteer) published on 22 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
During my time at Woodview, there was a lively and engaging atmosphere. All residents were offered the chance to join the Christmas fair and appeared to be enjoying themselves. The areas I saw were kept very clean and tidy and staff were nice.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you for sharing your recent experience of Woodview Care Home. We are pleased to hear it was so positive! We hope to see you again soon. Have a wonderful day.
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Review from Gary B (Son of Resident) published on 7 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
Although my mother was only in Woodview for a short period the care and support she received was excellent. Then nursing and Care staff were so polite, helpful and friendly it made a difficult time easier. They were kind and considerate and always treated my mother with dignity and respect. Although
very busy they took time to talk with us and explain my mother's condition. During the last hours of her life, the staff showed great kindness towards us, I can't praise them enough.
So on behalf of our family, our sincere thanks go out to the Manager and all the members of her team.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you, Gary, for your kind comments about your recent experience at Woodview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from David P (Resident) published on 15 February 2018
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Overall ExperienceOverall Experience5.0 out of 5
I've lived here for a long while and I'm happy living here and I get help to organise my things in my room.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you, David, for sharing your experience of Woodview Care Home. We are pleased to hear that it has been so positive! We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from K L (Daughter of Resident) published on 29 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
My father has been a resident for just under two years during this time he has been well cared for by wonderful staff who are caring and compassionate.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you for your comments about your experience at Woodview Care Home. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Take care.
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Review from Susan S (Resident) published on 23 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
The care home is good, though rather noisy at night! Carers very attentive and helpful. You can do as you like, go to bed when you like. It is a home from home - food is OK, the cook uses puff pastry when normal pastry will do (it is difficult to cut up).
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you, Susan, for sharing your experience of Woodview Care Home. We are happy to hear it has been so positive. We appreciate you taking the time to let us know how we are doing and areas where we can improve on too. If there is anything more we can do please speak with us directly and we will do our very best to assist in any way we can. Have a lovely day.
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Review from Chris P (Brother of Resident) published on 23 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
My sister has been at Woodview in Branston for some 10 months and I have visited her regularly. During this time, I have always found the staff to be very professional and caring. They seem to have infinite patience with the residents despite the obvious difficulties encountered and the demands on their
time. I have nothing but praise for the way my sister is being cared for.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Woodview Care Home
Thank you, Chris, for your comments about your recent experience at Woodview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Current Review Score: 7.7 (7.697)
Overview of Review Score
The Review Score of 7.7 (7.697) out of 10 for Woodview Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.800 for Woodview Care Home is calculated as follows:
(
(26 Excellents x 5)
+
(25 Goods x 4)
+
(7 Satisfactorys x 3)
+
(3 Poors x 2)
+
(9 Very Poors x 1)
)
÷ 70 Ratings = 3.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.897 Points relating to the number of positive Reviews for Woodview Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 63 registered maximum number of service users is 12.6. 5 Positive Reviews ÷ 12.6 = 0.397
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
