Apollo House

The Avenue, Dallington, Northampton NN5 7AJ
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9.7 67 Reviews
  • Apollo House, Northampton
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Care Provided by Apollo House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Owner
  • Admire Healthcare Ltd
  • Person in charge
  • Shiju Sebastian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 3

Funding & Fees Guide for Apollo House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Costings available on request.

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
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Apollo House Reviews (67)

Total of 67, showing 1-20
9.7

Apollo House has a Review Score of 9.7 (9.694) out of 10, based on 17 reviews in the last 2 years. Over all time Apollo House has 67 reviews.

Overall Experience

  • 41
  • 24
  • 2
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Date Published

67
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Review from June C (Wife of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Apollo House after spending a couple of months in hospital.
All the staff were very helpful, caring, professional, polite and attentive to my husband. They showed endless patience and kindness with the sometimes challenging behaviour of some of the residents. They were
always able to help with any special requests (my husband often wanted his lunch a bit later than the usual time as he wasn't hungry at the appointed time), and they very kindly served his lunch a bit later.
He improved enormously during his 6-week stay and is now back at home
Thank you to all the staff at Apollo House.

Reply from Shiju Sebastian, Registered Manager at Apollo House

Dear June, thank you so much for taking the time to share your kind words about your husband's stay at Apollo House. We are delighted to hear that he had a positive experience and that he improved significantly during his time with us. Your recognition of our staff's patience and kindness means a lot, especially as they strive to provide the best support for all our residents. I'll be sure to share your lovely feedback with the entire team, as it will brighten their day and reinforce their dedication to their work. We wish your husband continued good health and happiness at home. Please don't hesitate to reach out if you ever need assistance in the future.


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Review from Angela L (Sister-in-law of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care my brother-in-law received during his time at Apollo House.
The staff have always been caring and professional and the home is always well maintained and clean.
My brother-in-law has sadly now passed away but the care and kindness shown to him and the family during
his final days was very much appreciated.
Thank you all so much for your kindness.

Reply from Shiju Sebastian, Registered Manager at Apollo House

Thank you for taking the time to share such heartfelt feedback about your experience with Apollo House. We are deeply sorry for your loss but truly appreciate your kind words about the care and support your brother-in-law received. It is wonderful to hear that our staff's professionalism, compassion, and dedication made a positive difference during his time with us. Your comments about the kindness shown to both your brother-in-law and your family during his final days are especially meaningful. Supporting families during such difficult times is an integral part of what we do and we are grateful to know that our efforts were appreciated. Thank you once again for sharing your experience. Your words will be shared with our team, as they serve as a reminder of the importance of the care we provide. Please know that our thoughts are with you and your family during this time.


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Review from Liz M (Daughter-in-law of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law transferred temporarily to Apollo House from Northampton General Hospital in early June 2024 following a hip operation and diagnosis of vascular dementia. Whilst the home is a little tired looking, it was always clean and functional and the staff were always welcoming, helpful, professional
and caring. My father-in-law wasn't happy being in the home and sometimes displayed verbally aggressive and other challenging behaviours. The staff however dealt with this patiently, gently and with a smile. The family knew he was safe and well looked after which was a relief.
My father-in-law moved to a permanent care home in early Oct 2024. The family would like to thank the staff at Apollo House for their care of him. They even said they would miss him as he is certainly a character!

Reply from Shiju Sebastian, Registered Manager at Apollo House

Thank you so much for your feedback! We hope your father-in-law is settling down in the new atmosphere.


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Review from Joy E (Friend of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing a review on this lovely well well-maintained home and the staff are above and beyond at Apollo House, one of the best I have ever visited. Nothing is ever too much for them, they look after each patient so lovingly, I would recommend it to anyone and be happy for any of my family to be
there. Top marks from management to domestic, can't fault the place.

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Review from K P (Friend of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience was ok, staff were always welcoming and attentive. Communication could have been better and I was kept updated with my friend's current health.
Overall seemed a friendly home and my friend was ok being there.

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Review from Mary M (Wife of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo is very caring and works hard with all their residents in my opinion, my husband has a lot of issues like so many there. But all the staff take it in their stride to reassure them when necessary.

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Review from T F (Granddaughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff to be friendly, caring and kind during the hardest of times. We can not thank them enough for the care given to my grandmother during her time spent there. We would highly recommend them for their professional manner.

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Review from Debbie M (Daughter of Resident) published on 12 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in here for 8 weeks, I was absolutely amazed at the care he received from all the staff on floor 3. I’ve worked in many care homes and the staff that work here are the most patient, understanding and polite carers I have ever met. I have not one complaint at all. My dad was visited at least
three times a week by his family and every time the staff were amazing. You all deserve a medal.

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Review from Aileen C (Sister of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in this care home for the last year of his life with Dementia. As soon as I walked in Apollo House I could feel the warmth and felt it was a very homely place. The facilities were good - he had a nice big room and an ensuite - all of which were meticulously clean. I was kept up to date
by phone on how he was. I visited as often as I could and was always made welcome. The staff always had a smile for us. The were considerate, compassionate and very kind to all the patients. My son who is autistic could sometimes not go into the room with me as sometimes it overwhelmed him so he would sit on the floor in the corridor outside - he was always brought a chair and we were always offered refreshments. The atmosphere was lovely and calm. In his last days he couldn't walk he could only sit in his room. The staff made sure he had the radio on to keep him company - he loved music. I owe all the staff a huge debt for looking after my brother so well. Thank you.

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Review from Muriel H (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Apollo makes it always pleasant to visit. The staff are attentive and communicative and their attention to patients is exemplary and respectful. Well done.

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Review from Chris W (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very professional and caring. Looked after us when my father passed away with great compassion. Nothing was too much trouble, we highly recommend Apollo House Care Home to look after your loved ones. The home is very clean and well-run.

Reply from Amanda Withers, Administrator at Apollo House

Thank you for your kind words. It was a pleasure to have Dad at Apollo House.


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Review from Maria C (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by an excellent team of carers and nursing staff who were extremely attentive to my mother’s needs at all times
Communication about my mother’s medical condition was empathic, professional and totally reliable.
Everything that could be done to support my mother was done.
It
is a pity that the review policy forbids naming anyone as the chief male nurse was outstanding in every respect.

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Review from Amy Louise W (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Apollo House for a year and a half now and my family are very happy with the care that he receives. The staff are very friendly and can't do enough for us when we come to visit and we are always made to feel welcome. I live in Italy and when I leave I just know he is in the best place.
The home is very well managed by all the staff. Thank you for everything you do for my dad and all the residents.

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Review from J W (Wife of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident here for just over a year, he settled in very well, the staff here are extremely supportive and the care given is exceptional. He is always shaved and looking good and kept comfortable. I look forward to my visits, always made to feel welcome with a smile and cup of tea
and biscuit. Thank you.

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Review from Sarah D (Daughter-in-law of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apollo House has soon become my father and mother-in-law's home. They always appear happy and well cared for. They are allowed to move around freely and all the staff know them well and interact with them in a personable way. Myself and my husband are always made welcome at visits and someone is always
available to answer our enquiries. My mum-in-law now genuinely smiles and laughs and has fun with her husband, this was missing at her last home.

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Review from Keith S (Husband of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be impressed with this well-managed and well-run nursing home. It provides an excellent level of care to my wife. It is my experience while visiting that staff are tireless in their patience, kindness and understanding. They demonstrate skill in caring for all residents many of whom have
demanding needs. Any health issues are promptly and expertly dealt with. I try to time my visits to encompass meal times and can see the food is well-balanced and very appetising. The carers make every effort to ensure all the residents are well fed.
This home is well-maintained, clean and tidy. it gives a safe secure environment.

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Review from Marilyn S (Wife of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Apollo House for two years and in that time all the carers have been really polite and helpful and nothing is too much trouble. I can't praise everyone enough for the very good care my husband gets.

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Review from K S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Apollo House six months ago when they could no longer live at home. Apollo enabled them to stay together (despite their different needs) and spend valued time together until Dad sadly passed away.
Apollo has a great team and it really feels like you are part of a bigger family all
working together for the safety and well-being of your loved one(s).
The rooms are large, clean and well-equipped and you're encouraged to make them feel like home.
Apollo has provided a high standard of care, treating my parents as individuals, and with dignity.
Nursing care is excellent and the team works closely with the family. The management team is future-thinking, very supportive and understanding. Visitors are greeted like friends. Everyone works hard but makes time to say hello and give you an update.
As eye-watering as the charges seem when you are out of the system I can honestly say that it is worth it to know that your loved one is safe, well cared for and happy.

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Review from D T (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy my dad is being looked after in Apollo House Care Home. Absolutely amazing with care and support. Communication is fantastic for all.
Friendly, supportive. Informative to what is happening.

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Review from Erica W (Wife of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Apollo House care home and died there in November. The care and kindness that was shown to him and to us his family was extremely good. Always a very welcoming and supportive environment we were shown such kindness always a cup of tea and biscuits and the staff would come and sit and
talk with us in what was a very difficult time. It's always hard to lose a loved one but knowing he was in a place that was familiar to him with people who understood him, and that he was always comfortable and cared for means a lot to us. Huge thanks to all of the staff who worked hard to make my husband's last days as good as they could be.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Apollo House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Apollo House is calculated as follows: ( (138 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 186 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apollo House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Apollo House

What types of Care is Apollo House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Apollo House have?

There are 61 Single Rooms.

What are the Facilities & Services at Apollo House?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Apollo House to the centre of Northampton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.