Apollo House

The Avenue, Dallington, Northampton NN5 7AJ
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9.7 67 Reviews
  • Apollo House, Northampton
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Care Provided by Apollo House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Owner
  • Admire Healthcare Ltd
  • Person in charge
  • Shiju Sebastian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 3

Funding & Fees Guide for Apollo House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Costings available on request.

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
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Apollo House Reviews (67)

Total of 67, showing 21-40
9.7

Apollo House has a Review Score of 9.7 (9.694) out of 10, based on 17 reviews in the last 2 years. Over all time Apollo House has 67 reviews.

Overall Experience

  • 41
  • 24
  • 2
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Date Published

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51

Review from Peter P (Husband of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have the words to express my feelings of total gratitude to all the staff at Apollo House. The nursing and care my wife received was excellent. The hard work they displayed at all times to all in their care. After visiting my wife I left Apollo House with knowing my wife was being well looked
after. My love goes out to everyone at Apollo House.

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Review from Anne D (Daughter of Resident) published on 3 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy our Mum is now in Apollo House. She is well cared for and the staff are very kind to her. Like some of the other residents, Mum can have her off-moments and they know what to do to make her feel safe. I am so impressed with the way the staff are experienced with dementia. For example,
they develop strategies which are specifically tailored to the individual resident, taking into account the things they remember from their family life and former work. They are also very patient. It is also important that family members like me can feel at ease and have no tension when we visit. I never worry about visiting Apollo House and as a family member, I am always greeted and made to feel welcome. Aside: the fact that each floor has its own individual "restaurant" is excellent. What a good idea that is.

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Review from K G (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was transferred to Apollo House from hospital under assessment. Throughout the assessment, the staff have acted with professionalism and kindness towards my mother, who can sometimes be quite a challenge. It is this professionalism and kindness that prompted the family to ask for my mother
to be made a permanent resident, which she now is. I am confident her needs will be addressed and she will be well cared for in Apollo House.

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Review from Wendy A (Wife of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care for four years and since Apollo House have taken over it has greatly improved, most times when I go I am satisfied with his care.

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Review from R A (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Apollo House for 4 years now and in that time he has been cared for reasonably well. He likes the staff and they seem to like him. The care home is looking good with the ongoing improvements.

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Review from Caroline A (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little apprehensive about placing Mum here due to the CQC report. My sister and I visited first and were advised of the new management in place. Mum has been here just over 4 weeks and we cannot fault the place. Mum always looks well looked after, dressed nicely, and has clean hair. When we
visit the staff are very attentive, noticing if any help is needed and seem to genuinely want to support the residents, nothing is too much. Since being here Mum has had a TIA, they agreed to monitor Mum at the home rather than the distress of a hospital stay. The nurse keeps us updated on how Mum is. We have been able to visit regularly which is great.

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Review from G W (Sister-in-law of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the home has been under new management, the level of care received by my sister-in-law has improved markedly. Her health and general well being have improved accordingly. Our visits are now a pleasure. It is so good to leave the home knowing my sister-in-law is in safe hands. The care is personalised
and suits occasions such as birthdays - as in our case, nothing was too much trouble to make a special day, one to remember for all, including the family.

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Review from A P (Wife of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. They were very supportive and helpful to me and my husband. My husband was going through a difficult transition from hospital into a care home. Moreover, the transition into a care home happened during a lockdown, Both of us couldn't have coped so well without the support and kindness
of the staff at Apollo House.

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Review from Rita C (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the home since November 2020 and he seems as happy as he can be. When I visit he is always clean and well looked after. No one rushes me out and always greeted with a cup of tea. Staff always keep me informed whenever he has an off day and are always polite. Overall well pleased
with the staff and home.

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Review from Maureen Anne M (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, all nurses, carers and housekeeping staff have always looked after my husband with great care, kindness and respect.
I and my family have always been welcomed and enjoyed our visits.

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Review from Taylor A (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful when I need to know anything. Always polite and I have no worries about anything.

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Review from Peter C (Husband of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my wife had spent 9 weeks in another care home in another town following her release from hospital. After seven months she eventually arrived at Argyle House, 3 weeks before she died.
I cannot praise the staff of her care enough. Everyone spoke to us and the care she was given was superb.
Definitely
10 out of 10.

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Review from Heather P (Daughter-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in law has been at this home for three months now. She has a lovely spacious room and we have been able to put her own furniture in it. She is very well cared for and all the staff are so caring and kind. The meals provided are excellent and are served in a lovely dining area. We are very happy
with the home and she is settled.

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Review from Andrew P (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very happy with the care mum gets. Most of the staff are very friendly and informative and treat mum very well. The activities and entertainment are very good. Overall, mum seems quite happy.

Reply from Rita Kaur, Manager at Apollo House

We at Argyle house appreciate your review and would like to thank you for taking the time to do a review.


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Review from David M (Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here since 27/12/17. I have never been in a home where staff (nurses, HCA, kitchen staff and housekeepers) are very friendly and they have gone that extra mile to make me feel I am a part of a family. I have made lots of friends to talk to and they all listen to any of my problems if I have
a problem. The management is always there to comfort me and make me feel I'm at home.

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Review from Susan P (Wife of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my Husband receives. He is happy and likes the food and eats well. The chef is very obliging, my Husband likes salmon and I asked the chef if I took some in would she cook it for him which she did and he enjoyed it. It's the little personal touches that mean a lot. The
care team are all very pleasant and helpful, do a very good job.

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Review from Elaine B (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite,m professional and friendly. Always ring with Doctor updates if my relat5ive is poorly - always prompt at getting Doctor. Excellent care given. I have recommended this home in the past. The only problem is sometimes I wait at the front door for quite a while before it is answered,
especially at the weekends or out of office hours. I appreciate the carers are busy. Another system is needed.

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Review from Sophie J (Daughter-in-law of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came into Argyle House in March 2018 from hospital his health has improved since being here, he is well looked after and he is given good meals, the staff are very friendly and look after him very well. We would like him to go to the daily entertainment when possible, especially the
sing songs and the holy communion but overall we are very happy with the care that he is receiving.

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Review from Jean M (Wife of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Despite the wet weather and cramped conditions for the Easter Fete, the staff worked their socks off and smiled through it all making it a fun afternoon for all ages. Nicely presented refreshments which were greatly appreciated.

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Review from Charlotte H (Niece of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This place has a very loving and caring atmosphere and is much like a family.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Apollo House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Apollo House is calculated as follows: ( (138 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 186 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apollo House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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