Apollo House

The Avenue, Dallington, Northampton NN5 7AJ
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9.7 67 Reviews
  • Apollo House, Northampton
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Care Provided by Apollo House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Owner
  • Admire Healthcare Ltd
  • Person in charge
  • Shiju Sebastian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 3

Funding & Fees Guide for Apollo House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Costings available on request.

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
Are you the Owner/Manager of Apollo House? View your Advertising Options

Apollo House Reviews (67)

Total of 67, showing 41-60
9.7

Apollo House has a Review Score of 9.7 (9.694) out of 10, based on 17 reviews in the last 2 years. Over all time Apollo House has 67 reviews.

Overall Experience

  • 41
  • 24
  • 2
  • 0
  • 0

Date Published

67
6
8
16
51

Review from William W (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found a vast improvement in my wife and she was very soon settling in.

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Review from Paul H (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place, staff are very friendly and helpful.

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Review from Zena V (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that my dad is in Argyle House care centre.
Everyone is so kind and happy and really look after him. The food is really lovely and well presented, hot and always looks tasty.
They have a great cook.

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Review from Paul V (Son-in-law of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is always clean and tidy.
The residents seem well cared for.
There is plenty of in-house entertainment, including TV, games and a craft room, there is a program of entertainment, including by outside entertainers and outings.
There is ongoing consultation and communication with residents'
families.
The overall impression is that staff are very competent, caring and professional and always ready to listen.

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Review from Claire R (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Argyle House has provided my dad with a warm, comfortable and homely environment where he is respected and well cared for. The staff are first rate and although busy and time-limited, put their residents first. The food is excellent and residents have their personal choices met consistently.

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Review from P B (Friend of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the staff seem very friendly and caring towards the patients.

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Review from Catherine P (Sister of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother has come to this home, the staff have been marvellous. As he was being sick a lot they checked his medication and found food which he had to avoid. Since this, my brother has been much happier.

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Review from Paul B (Friend of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident at Argyle House for a little over a year and have been very impressed with the home... it feels "homely". The most impressive thing to me was that the home provides for far more than just the physical needs of its residents, which is encouraging in times when finances
everywhere seem stretched. The staff are great and seem genuinely caring and respectful in their dealings with residents.

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Review from Keith W (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's always looking clean and happy. Enjoys her food and loves everyone.

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Review from Marion W (Daughter-in-law of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcome. All staff are willing to help. Mum loves everyone and is always clean and happy.

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Review from Thomas P (Husband of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff most helpful and pleasant. They go out of their way to assist in any way they can. If I have to go in, I would be more than happy.

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Review from James H (Friend of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5th Visit - staff are friendly and helpful. It is a nice clean place to live. My friend seems very happy.

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Review from Celia A (Relative of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff very helpful. Relatives meetings useful to find out what is going on.

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Review from Angela L (Sister-in-law of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care my relative is receiving. Thank you.

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Review from Patricia L (Sister of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The residents are all contented. The staff are caring.

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Review from Debra P (Niece of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visit Auntie and she always looks presentable and relatively happy. Staff are all nice people

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Review from David H (Friend of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a recent resident. I visit him about once a week. He seems comfortable and well looked after, also in good spirits. The home has a friendly atmosphere, and the staff are also friendly and helpful.

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Review from Alan T (Son of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Argyle House is always kept tidy and clean. Staff are very helpful and willing to help in every way. Mother is in good spirits and likes her room and surroundings. No complaints.

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Review from Peter W (Friend of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean welcoming entrance, nice layout of the rooms very comfortable, the lounge is very good with a dining room nicely laid out giving the appearance of a hotel.
The staff are very friendly and welcoming to visitors, and also appear caring to the residents.
There is an up to date timetable of
activities for every day, which is on display for all to view.
The outside is well laid out, with clear parking spaces, well lit at night when it is dark.

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Review from Kathleen M (Wife of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a good home but does need some updating. Staff are very good but not enough are experienced, at this time agency staff are being used who do not know the resident's needs.


There is a good atmosphere here and everyone is welcome the management go out of their way to make sure everything

runs smoothly. Food is adequate but not thoroughly thought through and could be better. On the whole, Ok.

Reply from Fran Walker, Sales & Marketing Coordinator at Apollo House

Thank you for taking the time to write a review and your kind comments. We always ensure that the home is staffed with the appropriate numbers, therefore it is necessary when we have a vacancy to use agency staff to provide adequate cover. We endeavour, when possible to use regular agency staff. Whilst they are with us we encourage agency staff to be part of the team and all staff attend regular staff meetings ensuring the company expectations and standards are met. Our recruitment to date has been successful and has resulted in a higher staff retention, further strengthening our staff team. With regards to the food, we understand mealtimes are a big part of the residents day and are always happy to take menu recommendations and requests from both residents and families. Please do not hesitate to contact us should you wish to discuss with further.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Apollo House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Apollo House is calculated as follows: ( (138 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 186 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apollo House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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