Apollo House

The Avenue, Dallington, Northampton NN5 7AJ
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9.7 67 Reviews
  • Apollo House, Northampton
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Care Provided by Apollo House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Owner
  • Admire Healthcare Ltd
  • Person in charge
  • Shiju Sebastian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 3

Funding & Fees Guide for Apollo House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Costings available on request.

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
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Apollo House Reviews (67)

Total of 67, showing 61-67
9.7

Apollo House has a Review Score of 9.7 (9.694) out of 10, based on 17 reviews in the last 2 years. Over all time Apollo House has 67 reviews.

Overall Experience

  • 41
  • 24
  • 2
  • 0
  • 0

Date Published

67
6
8
16
51

Review from Susan S (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that since mum has been at Argyle House (admitted January 2015) the staff on the second floor have been outstanding. Not a single member of staff, but all the staff are absolutely brilliant! Mum can be very unsettled from time to time but they really try hard all the time to accommodate her needs.
Although mum pays privately, I do feel it's really, really expensive and that the staff don't get the rewards and recognition that is reflected in the price.

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Review from Janet C (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 96 year old mother with dementia has been a resident at Argyle House since May 2014. She has settled in very well. The staff are caring and attentive to her needs, and my mother always comments" The staff are so kind here".
They have an excellent rapport with the residents. The rooms are spacious,
kept clean, the domestic staff/laundry staff are helpful and compassionate. The standard of food could improve, the meals I have seen appear bland and not colourful.
I have an ongoing issue with the laundry as do most relatives! Unhappy she has been attacked twice since admission, sustaining injuries that need a visit to A&E, however the home deal with the situation promptly and I have no complaints.

Reply from Anne Harrison-Jeil, regional marketing Coordinator at Apollo House

Thank you for your feedback. We have recently appointed a new Chef. The person who became aggressive has moved to a more suitable placement and plastic name tags are readily available to ensure laundry gets to its rightful owner. Our Manager Carol Wilson is always happy to discuss any concerns relatives may have. We are grateful for your review as we continually strive to be the best and mostly highly regarded care home group in the UK.


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Review from G D (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff kind and friendly towards dad.

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Review from K W (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would give 95% to the home and staff. I have appreciated the last 2 years my mother has spent there.
(At some stages the staff are over worked and stressed out: but still give their all).

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Review from Frances H (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose this home ourselves after having a look around and found it very homely. After my mum moved in we were very pleased with the care given and all the staff very helpful. I would recommend Argyle House to anyone as it is a caring home.

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Review from R A (Friend of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home for some time and everything possible is satisfactory with all staff/ management etc. very helpful at all times. In fact I can't fault anything.

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Review from A B (Friend of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends are being very well cared for according to their differing weeks. The staff are so friendly and efficient.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Apollo House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Apollo House is calculated as follows: ( (138 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 186 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apollo House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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