Our fees range from £1,050 to £1,955 per week.
Please contact us for more details about the packages we offer.
Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book
Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways
Avenue House Nursing & Care Home has a Review Score of 9.6 (9.594) out of 10, based on 27 reviews in the last 2 years. Over all time Avenue House Nursing & Care Home has 82 reviews.
Review from S H (Son of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Avenue House, n/a at Avenue House Nursing & Care Home
Thank you so much for your kind feedback, We are so happy that your relative has received the care during his first few days with us.
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Review from Tim H (Son of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Avenue House, n/a at Avenue House Nursing & Care Home
Thank you very much for your feedback, We do hope that your Dad is settling in well.
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Review from J M (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you so much for your lovely, heartfelt review. Mum was certainly a character and is sorely missed by everyone here. Don't be a stranger, love from everyone at Avenue House.
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Review from Keith H (Son of Resident) published on 27 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi Keith, thank you for your lovely, kind words and for leaving us a review. I will pass your feedback on to the team once again, thank you.
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Review from Colin H (Son of Resident) published on 7 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi Colin, thank you for your kind words, they mean a lot to us all. Your dad was a pleasure to look after and is sorely missed by everyone.
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Review from S C (Wife of Resident) published on 7 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for submitting a review on Avenue House. We are all very grateful to receive your lovely feedback. Thank you once again.
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Review from C S (Wife of Resident) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for completing a review on Avenue House We are extremely grateful for your feedback and will pass this on to our team in the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to 5 stars? Any feedback would be very much appreciated. Once again, thank you.
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Review from J D (Daughter-in-law of Resident) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for completing a review on Avenue House We are extremely grateful for your feedback and will pass this on to our team in the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to 5 stars? Any feedback would be very much appreciated. Once again, thank you.
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Review from P N (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to a 5 star? Any feedback would be appreciated, once again, thank you.
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Review from R K (Grandson of Resident) published on 11 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to 5 stars? Any feedback would be very much appreciated, once again, thank you.
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Review from S M (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations to how we could improve them to 5 stars? Any feedback would be very much appreciated, once again, thank you.
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Review from K W (Son of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for your lovely review on Avenue House, I will pass on your comments to the team. Once again, thank you.
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Review from S K (Friend of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for a lovely review on Avenue House We are all very grateful for your review. I will pass on your comments to the team Once again, Thank you.
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Review from J W (Friend of Resident) published on 25 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rosalind Martin, Executive & Acquisition Support at Avenue House Nursing & Care Home
Thank you for taking the time to complete a review about Avenue House. It is particularly lovely to read that you visit regularly whilst activities are taking place. Thank you for your great suggestion of a karaoke afternoon for our residents, we will be sure to pass this suggestion, and your lovely feedback, on to our team.
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Review from Shirley W (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Good evening thank you for completing a care home review on Avenue House and for your lovely kind words I will pass on your feedback to the team. Once again, thank you
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Review from Susan C (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Good evening thank you for completing a review on Avenue House and for your lovely feedback I will pass on your feedback to the team. Thank you once again
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Review from Alan B (Resident) published on 25 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you very much for writing a review on Avenue House I'm glad to hear about your lovely feedback and experiences while staying with us at Avenue House. Once again thank you
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Review from A C (Granddaughter of Resident) published on 5 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for taking the time to complete a review on Avenue House. Everyone here is grateful for your review and your comments on our home. Once again, thank you.
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Review from Emma L (Granddaughter of Resident) published on 14 February 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi Emma.
Thank you for taking the time to write a review on Avenue House.
We appreciate your review and are very grateful to you.
Thanks.
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Review from Yvonne M (Daughter of Resident) published on 4 October 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi Yvonne,
Thank you for taking the time to place a review on Carehome.co.uk
The team at Avenue are always happy to receive feedback and to work on any areas that might need improvement. I would like to reassure you that we have been actively trying to recruit externally for the role of activities, sadly, without much success. It is extremely important to us that we recruit team members on value, as our residents are always our priority and we do need to ensure that we are giving them the best experience. As you are aware a team member asked if they could help out to ensure our residents had some additional activities and stimulation during recruiting for this role. During this time, we do acknowledge that there hasn’t been the broad spectrum of activities that our residents are used to; however, I am delighted to be able to confirm that the role has been permanently filled by the team member who supported us.
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The Review Score of 9.6 (9.594) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.594 for Avenue House Nursing & Care Home is calculated as follows: ( (210 Excellents x 5) + (92 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 320 Ratings = 4.594
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Oct 2020
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Job Title: Manager
Joined: 2017
Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.
Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.
Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.
