Avenue House Nursing & Care Home

173/177 Avenue Road, Rushden NN10 0SN
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9.6 82 Reviews
  • Avenue House Nursing & Care Home, Rushden
Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home provides all members of the team with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.

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Care Provided by Avenue House Nursing & Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sam Hoare-Wilkinson (Manager)
  • Admission Criteria
    • Assessment required prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (37)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Avenue House Nursing & Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,470
    • Self-Funded Residential Dementia Care £1,050 – £1,470
    • Self-Funded Nursing Care £1,285 – £1,705
    • Self-Funded Nursing Dementia Care £1,285 – £1,705
    • RESPITE Self-Funded Residential Care £1,300 – £1,720
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,720
    • RESPITE Self-Funded Nursing Care £1,535 – £1,955
    • RESPITE Self-Funded Nursing Dementia Care £1,535 – £1,955

  • Our fees range from £1,050 to £1,955 per week.
    Please contact us for more details about the packages we offer.
  • (these prices are only a guideline, please contact Avenue House Nursing & Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book


  • Parking

  • Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways


Avenue House Nursing & Care Home Reviews (82)

Total of 82, showing 21-40
9.6

Avenue House Nursing & Care Home has a Review Score of 9.6 (9.594) out of 10, based on 27 reviews in the last 2 years. Over all time Avenue House Nursing & Care Home has 82 reviews.

Overall Experience

  • 57
  • 22
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  • 1

Date Published

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Review from S R (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff to be very friendly, helpful and caring. One staff member always knows the current situation regarding our mum and exactly what is happening. This gives us great confidence with the care our mum and other residents receive. We are very happy with the home.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you very much for leaving a review on Avenue House.


We are all very grateful for this and I will pass your feedback on to the team.


Once again thank you.


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Review from S M (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents reside at the home, and I have been impressed with the care they receive.
I live away, and whenever I have visited, the staff are always friendly and helpful. The home is clean, and the residents always look clean and smart.
There are plenty of activities for them to partake in
should they want to. The food always looks appetising, and having dined with them, tasty too.
Overall very impressed.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for completing a review on Avenue House. We are all very grateful for your review and I will pass on your feedback to the team. Once again thank you for taking the time to write a review.


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Review from Sharon E (Mother of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have a few concerns. We buy toothpaste but it doesn’t seem to ever run out. Mum was left in her room due to the lift being out of action, which we completely understand but there was no one around. We rang for help and phoned, no one answered the phone. Finally, someone appeared and we asked if they
could open the door for us to get downstairs. Mum had been left watching tennis on tv which is something mum has never had any interest in. Mum seemed worried that I’d turned the tv over. Every weekend we visit trying to find staff is like trying to find a needle in a haystack.
This does explain why every time mum has had a fall it’s been at the weekend. Last year they left mum overnight before ringing for an ambulance and she’d broken her hip.
It’s like things we’ve asked don’t seem to matter.
My sister is concerned if we say anything mum will be kicked out of the home.
But I know mums got dementia but the people who work there don’t seem to either want to know.

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Review from R W (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a wonderfully laid out home for residents. Rooms are fabulous and lots of activities. Space to be alone if needed but plenty of social too.
A wonderful little library and beautiful gardens and view outside.
The food is excellent with great quality and choice. Prepared freshly on
site. Drinks are continuously provided.
Very clean environment. Hygiene of residents is also taken care of very well.
The carers and nurses on site look after all in a caring professional way. Friendly but not familiar.
My only criticism is the associated accountancy and owner who clearly care not one jot about you or your resident. They want the money and are the opposite of professional or caring.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi,
Thank you for submitting a review on Avenue House.
We are all very grateful for your review and for taking the time to complete this.
I will pass your feedback onto the team.
Thank you once again.


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Review from D B (Son of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives good, friendly care in the home. All the staff are friendly and chatty with him and make him as comfortable as possible.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you very much for your review of Avenue House.
We are all extremely grateful for your kind comments; thank you once again.


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Review from N M (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and supportive environment is provided with residents being treated more like family members rather than residents.
The team always listen to my concerns regarding my mum’s health and are very knowledgeable and compassionate. I am very reassured as they provide the best level of care possible
and treat her with the dignity and respect she deserves.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to submit a review on Avenue House.
I will pass on your kind words to the team.
Thank you once again.


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Review from Paul M (Son of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my father’s first month at the home. He is loving the food and being able now with assistance to shower regularly. There are three lounges two of which are quieter which he prefers. The staff are friendly and visitors are welcome anytime during the day.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for submitting a review on Avenue House.
Myself and our team appreciate your feedback.


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Review from Jane B (Relative of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Think twice about letting your loved one reside at Avenue House. After reading good reviews my family and I decided to move our mother into Avenue House. During a period of one year, we had to complain about her basic care needs on several occasions. The management and nursing care were virtually non-existent.
Our mother is bedridden and has dementia and we watched her gradually deteriorate before our very eyes. However, after having to raise concerns yet again about the lack of basic care needs, we received out of the blue a notice of Termination from the home outlining that our mother would have to vacate the home within 28 days, our mother at this time was very frail, on a liquid diet and only 5 and a half stone. Obviously, our family was shocked with disbelief at the termination notice. Thankfully our mother now resides in a wonderful care home and already her quality of life has improved immeasurably.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for submitting a review on Avenue House. I'm sorry to hear your experience with us was not as you would have hoped for, however, I'm unable to discuss individual cases.
I would like to wish you all the best for the future.


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Review from Colin W (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting from New Zealand. My mum has been in the home since May 2022. I was able to spend two weeks with her. The staff were accommodating, sympathetic, caring and professional. I was hugely impressed with the facilities, with the care, with the staff. I was able to ask questions and these were
answered honestly and with empathy. I return to New Zealand confident my mum is in a good place and will be cared for and looked after.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for submitting a review on Avenue House. I will pass on your feedback to our team members. Thank you once again.


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Review from Andra S (Daughter-in-law of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with Avenue House Nursing & Care Home. Staff are caring, respectful and kind to the residents. The atmosphere is calm and welcoming to visitors and the rooms are always clean and fresh. The food is varied and delicious. The laundry service is great. Both care and nursing are excellent.
It's so good to know you can ring at any time and speak to a friendly, helpful member of staff who will answer your query. Well done all of you!

Reply from Sam Hoare- Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you for taking the time to submit a review and for your kind words about our home, I will be sure to share them with the team.


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Review from Val M (Friend of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Avenue House for the past 3 1/2 years. She has been well looked after and safe since she developed dementia and was no longer able to look after herself safely. The staff have been absolutely brilliant. Caring, and sensitive to her needs. She was treated as though one of the family.
It is a very well-run home with an excellent Manager. The staff in the kitchen ensure that there is always a very appetising meal for the residents, whether it is breakfasts, dinner, or sandwiches with lots of choices. The carers make sure that the resident's needs are addressed and would tell me when she needed extra toiletries or money for hairdressing or chiropody or a new pair of slippers or shoes. My friend was happy at the light and airy home. It has a good activities organiser who is enthusiastic and caring. The cleaning staff and laundry staff and maintenance staff all keep the home in good order. I have nothing but praise for all those who care for others at Avenue House.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you for taking the time to submit a review and for your kind words about our home, I will be sure to share them with the team.


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Review from R N (Daughter of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that I came to view Avenue House Nursing & Care Home. I decided immediately that it was the right place for my mother as her medical needs were increasing. The bright and caring atmosphere was apparent from the start. The staff were always professional, calm and showed great care in looking
after the needs of the residents and their families. Dietary needs were met alongside the medical care and we all felt supported. My thanks to all the staff for their compassion and excellent care.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you for taking the time to submit a review and for your kind words about our home, I will be sure to share them with the team.


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Review from M B (Friend of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend resides at Avenue House for approximately one year now. She receives excellent care and the care staff are always happy and welcoming to both me and my friend. Care at the home is very good and the home is both looked after and cleaned all the while. Well done to all staff both care and nursing
also well done for keeping it clean and tidy.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you for taking the time to submit a review and for your kind words about our home, I will be sure to share them with the team.


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Review from Chelsea S (Private Carer of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team goes above and beyond for the residents, they are friendly and the care home has a welcoming environment. The staff work hard to provide good quality care, no job is too hard and there is always a friendly face, daily.

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Review from R C (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad had a short stay at this care home. He rapidly declined after he was put on certain medications to calm him down. He had been in a previous care home for a few months where he went downhill very quickly.
We found the staff to be great at times but short-staffed and not enough specialist nurses.
The carers were lovely and took good care of our dad. By the end of his life we were sat with him for 4 days and we were looked after. But we still felt they were short staffed at times.
Overall we are happy with the care he got, we just felt his medication was all wrong which brought his death on quicker.

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Review from H B (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is an excellent care home. The staff not only care for the residents but their families as well. The only aspect of the home which in my opinion needs improvement is the laundry. My mum has 'lost' several items of clothing and on occasions has been dressed in clothing that is not hers.
In fact, I now take Mum's washing home to overcome this problem.

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Review from Olwen R (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend this Nursing Home highly enough. My beloved Dad was discharged here from Hospital in May 2021 and he received end-of-life care at Avenue House during his last 6 weeks. The staff, led by a truly outstanding, knowledgeable, and compassionate clinical lead nurse, were competent, understanding,
and caring and took every precaution to ensure he was made as comfortable as possible and the pain management was very good. Care was taken to ensure his wishes were adhered to, even though his condition meant he was not an easy patient at the end. He was treated with respect at all times which was so important to him and us and much appreciated. Communications with the family were good and we were kept informed as his health deteriorated. It was a comfort to know that he was receiving the levels of professional end-of-life care we could not have provided at home. I am so thankful we found this place and thank you so much for everything you did for my Dad.

Reply from Avenue House, n/a at Avenue House Nursing & Care Home

Thank you for completing a review on Avenue House Nursing & Care Home. Thank you for your lovely words, I will pass your feedback onto staff members within the home. Thank you once again.


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Review from Tony K (Husband of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my wife came to Avenue House I have been satisfied with the care and service received from all the staff. It has a very friendly, homely feel for both the patient and visitors.

Reply from Avenue House, n/a at Avenue House Nursing & Care Home

Thank you for your kind words, Tony, on behalf of everyone at Avenue House.


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Review from Hani E (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Avenue House from the end of June 2021 to the end of December 2021 when she passed away. The staff at Avenue House gave her superb care and love, and especially so during the last three weeks or so when she was extremely vulnerable and frail. Everyone who cared for mum treated
her with love and respect and a lot of gentleness and care mixed with humour, which she would have appreciated if she were able to respond more! The senior clinical nurse was with mum when she died and for that, my family will always be so very grateful. A last mark of respect and kindness given on our behalf. The chef heated up soup especially for mum at a time when she was eating very little and not at regular mealtimes. Another example of kindness that we appreciated very much. On a more general note, mum's room was clean and warm and looked out onto the garden. Staff were accommodating and helpful at all times. Avenue House is highly recommended by my family.

Reply from Avenue House at Avenue House Nursing & Care Home

Thank you for your review Hani and also your kinds words. Your mum will be sadly missed by everyone, she was a lovely lady. I will pass your review onto the team for them to read. Take care.


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Review from I F (Relative of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated well. Staff were all polite, always clean, or was in process of being cleaned. Management very helpful. The grounds are well looked after with some beautiful views. The house is set in quiet Northamptonshire countryside.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you very much for taking the time to leave a review and for the positive comments - I will be sure to share your review with the team.


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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Avenue House Nursing & Care Home is calculated as follows: ( (210 Excellents x 5) + (92 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 320 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Sam

Sam Hoare-Wilkinson

Job Title: Manager

Joined: 2017

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.


Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.


Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.