Avenue House Nursing & Care Home

173/177 Avenue Road, Rushden NN10 0SN
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9.6 82 Reviews
  • Avenue House Nursing & Care Home, Rushden
Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home provides all members of the team with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.

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Care Provided by Avenue House Nursing & Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sam Hoare-Wilkinson (Manager)
  • Admission Criteria
    • Assessment required prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (37)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Avenue House Nursing & Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,470
    • Self-Funded Residential Dementia Care £1,050 – £1,470
    • Self-Funded Nursing Care £1,285 – £1,705
    • Self-Funded Nursing Dementia Care £1,285 – £1,705
    • RESPITE Self-Funded Residential Care £1,300 – £1,720
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,720
    • RESPITE Self-Funded Nursing Care £1,535 – £1,955
    • RESPITE Self-Funded Nursing Dementia Care £1,535 – £1,955

  • Our fees range from £1,050 to £1,955 per week.
    Please contact us for more details about the packages we offer.
  • (these prices are only a guideline, please contact Avenue House Nursing & Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book


  • Parking

  • Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways


Avenue House Nursing & Care Home Reviews (82)

Total of 82, showing 41-60
9.6

Avenue House Nursing & Care Home has a Review Score of 9.6 (9.594) out of 10, based on 27 reviews in the last 2 years. Over all time Avenue House Nursing & Care Home has 82 reviews.

Overall Experience

  • 57
  • 22
  • 2
  • 0
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Date Published

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Review from Emma G (Niece of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty has recently moved into this home and reports back from family members are that she is doing well and has settled in nicely. I've spoken on the phone to senior management members and they all sound nice and have been very helpful with any queries I had. My aunt is happy here so I would recommend.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you very much for taking the time to leave a review and for the positive comments about the team - I will be sure to share your review with them. I am pleased your Aunt has settled in well and is happy at our Home.


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Review from P J (Wife of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, kind, and caring. Room very clean. Food was good. Only complaint I've got is the loss of 2 or 3 pieces of clothing during husband's respite care.

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Review from Shirley M (Niece of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleasantly surprised by the size of Avenue House when I drove past for the first time, the home is located on Avenue Road in Rushden. After a bad fall at home my Aunt was taken to hospital then transferred to Avenue House. The transfer was smooth and Management within the home have been very helpful/supportive
to us as a family to which we are very grateful for. I have only been inside Avenue House twice due to Covid restrictions since my Aunt was admitted, however, she has a nice sized medium bedroom which is clean, and also a patio door overlooking a garden. We were kept up to date by weekly phone calls and emails throughout Covid from staff members on how my Aunt was doing as we were unable to visit her. They have a fantastic Activities lady who my Aunt is very fond of and looks forward to seeing. I would recommend Avenue House.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you for your kind words; they really do mean a lot to us all. I will pass your review onto the team.


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Review from Sharon H (Regular Volunteer) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say thank you to Avenue House Nursing & Care Home for supporting our Methodist Church. We thank you for all of the hard work you do on a daily basis, the level of care and compassion you provide to your residents and the local community within Rushden.
The manager and another member
of staff in particular have welcomed our services in the home by letting us offer support to those in need, I believe our services have been greatly received.

Reply from Claire Riley, Office Assistant at Avenue House Nursing & Care Home

Hi Sharon, thank you for taking the time to leave a review for us at Avenue House Nursing & Care Home. We're happy we could meet your expectations! Thank you again for the great review!


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Review from Jennie M (Friend of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of mine has been admitted into Avenue House Nursing & Care Home recently. She has settled in very well and seems very happy here. Its lovely to see her engaging in activities and making friends with other residents. I would recommend Avenue House Nursing & Care Home.

Reply from Claire Riley, Office Assistant at Avenue House Nursing & Care Home

Jennie, thank you for your kind review; we are happy to pass along your comments to the team here at Avenue House Nursing & Care Home! Thank you again for leaving us this response!


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Review from Jodie M (Granddaughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My pap has recently moved into Avenue House and wow. As a family, we were struggling to accept that my pap would no longer be coming home and would need to go into care. We were recommended Avenue House by the hospital and I'm so glad they did. Pap has settled very quickly and we love to see him playing
games among other residents on their Facebook page. We speak on the phone and pap sounds happy. We are very happy pap is here and feel this was the best decision we made as a family.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review and for your lovely comments. They are much appreciated and I will make sure to share them with the whole team. We look forward to seeing you again soon. Thanks again.


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Review from R L (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family cannot praise the staff enough for the care and support they have given my father and ourselves.

Reply from Sam Hoare-Wilkinson, Home Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review and for your lovely comments. They are much appreciated and I will make sure to share them with the whole team. We look forward to seeing you again soon. Thanks again.


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Review from S F (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Mum in the new visiting room. Really pleased with the care and support Mum receives at the home.

Reply from Sam Hoare-Wilkinsom, Home Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review and for your lovely comments. They are much appreciated and I will make sure to share them with the whole team. We look forward to seeing you again soon. Thanks again.


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Review from Gillian B (Friend of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful home to visit, care staff are very friendly and helpful. There is a real sense of community and companionship between the staff and residents. I feel the home has worked hard throughout Covid to keep the residents and staff safe and healthy. I would definitely recommend Avenue House; your
family or friends are in good hands.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review and for your lovely comments. They are much appreciated and I will make sure to share them with the whole team. We look forward to seeing you again as soon as we are able to. Thanks again.


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Review from Peta P (Friend of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are always extremely helpful and it’s never too much trouble when you ask them for anything. The care home has a nice warm friendly atmosphere. The environment is clean and tidy and my friend is well supported in ensuring she always looks nice and is extremely happy at the home.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review and for your lovely comments. They are much appreciated and I will make sure to share them with the whole team. We look forward to seeing you again as soon as we are able to. Thanks again.


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Review from Stephen J (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for several years. He is approaching his 103rd birthday and is bed-ridden. He has suffered from vascular dementia for the whole of his time in the home as well as other characteristics of old age. He has always received nursing and care that is professional, cheerful and
affectionate from all the staff of Avenue House.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review and for your comments. I will make sure to pass them onto the rest of the care and nursing teams. Thanks again.


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Review from Ali M (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Avenue House most recently. She has settled very well considering we haven't been able to visit her due to COVID. The staff I have spoken to on the phone and seen via Skype seem very pleasant. I have personally had weekly direct contact with the management team, which during these
times is very reassuring. As a family, I'm happy mum was placed here and I cannot wait to be able to visit her again. My mum's room is spacious and clean - she sounds happy there.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review and for your lovely comments, we look forward to welcoming you to Avenue House as soon as we can. Thanks again.


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Review from Chris C (Son of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of Avenue House. The care that my dad receives from all the staff is wonderful. These have been trying times for us as a family, not being able to visit my father, the staff have kept us fully updated on Dad's health and well being via weekly phone calls and emails. Activities
are still ongoing and I saw fabulous pictures of the garden party - what a lovely day for all the residents to enjoy with the staff. Thank you Avenue House staff, I have no doubt that due to your very hard work, you have ensured that the home has remained Covid free.

Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you so much for your lovely review and feedback, I will make sure to pass on your comments to the rest of the team. We look forward to welcoming you at Avenue House as soon as we can. Thanks again.


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Review from Denny (Niece of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am very happy about the care my relative receives. In particular, during the Covid-19 situation, I think the staff have been fantastic in very difficult times and communication has been good too.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review, we really appreciate it and your comments. We look forward to welcoming you back to Avenue House as soon as we are able to. Thanks again.


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Review from Rachel N (Granddaughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House was accessible and caring from the start. We had to move a reluctant 100-year old after a couple of falls which meant she needed more care. All staff have been patient and very caring. They maintain a human and warm atmosphere and work with and communicate well with the family. They have
been supportive in helping us to maintain contact with Nana in calls and Skype and have done brilliantly in keeping everyone safe. We miss Nana so much at the moment and hope that some kind of arrangements can be made to support care homes to manage socially distanced visits for residents in the near future so that homes can continue to care for mental health needs in the way they will want to whilst keeping staff and residents safe. I know that while Nana didn't want a care home we couldn't have found one better for her.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review, we really appreciate it. It's really heartening to read that all the hard work of the team is appreciated, especially at the moment. We look forward to welcoming you back to Avenue House as soon as we are able to have visitors again.


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Review from Wayne T (Son of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care that my mother receives from all of the staff. Everybody in the home goes over and above to look after her and nothing is too much trouble for any of them. Reassuring to know that my mum is in safe and caring hands.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review, we really appreciate it. It's really heartening to read that all the hard work of the team is appreciated, especially at the moment. We look forward to welcoming you back to Avenue House as soon as we are able to have visitors again.


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Review from Gillian T (Wife of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not stress how appreciative I am for all that the staff at Avenue House are doing during this Covid 19 crisis.. every step of the way the staff have kept us updated and no matter how busy any of them are they take the time to have a chat and let you know how your loved ones are coping.. unfortunately
with my husband it is not always easy to Skype with him as he loses concentration quickly but the staff members encourage him when this happens. I, therefore, applaud each and everyone at Avenue House and must add that when my husband entered here in March 2019, it was the best decision for him.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thanks so much Gillian for your review and your really kind comments. I will make sure to pass them onto the rest of the team who I know will be thrilled with the feedback. Thanks again and we look forward to seeing you again as soon as we are able to have visitors.


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Review from Delia T (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been amazing especially during COVID-19. Keeping you in touch with my Dad and being quick on the mark for lockdown. The staff have been working hard to care for the residents and help us feel at ease.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thanks so much for taking the time to write us a review and thank you for your kind comments. They are really appreciated, especially at the moment. We look forward to welcoming you to Avenue House again as soon as we can.


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Review from Malc L (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the excellent care which is being provided to my mother by the wonderful and caring staff at Avenue House in these most difficult of times that we are all going through at the moment. The job they are doing to look after mother and to keep her safe is outstanding and I am
truly grateful to each and every one of them.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review and for your really kind comments. I will make sure to pass them onto the rest of the team. Thanks again and we look forward to seeing you at Avenue House again as soon as we are able to open our doors to visitors.


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Review from Karen B (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident for a few years now and the staff go beyond what is expected of them. The catering staff bend over backwards to ensure my mum has a meal which she will enjoy. My mum is quite outspoken but staff love her humour. What I really like is that staff are trained well but always
get medical help if needed. They were early to close due to risk of Coronavirus and are ensuring staff and residents are tested ensuring she stays safe. Good communicators and they keep me informed of any issues or needs my mum has in this difficult time. Especially like the activities they put on and how I and my brother are always welcome to visit her (except now due to Coronavirus but are putting on Skype and emailing). Staff are very friendly and care about the residents. Miss seeing my mum though.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thanks so much Karen for taking the time to write us a review and for your kind comments. I will make sure to pass them onto the rest of the team (and the kitchen team) and I know they will be thrilled with the feedback. We look forward to welcoming you back at Avenue House in person when we are able to have visitors again.


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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Avenue House Nursing & Care Home is calculated as follows: ( (210 Excellents x 5) + (92 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 320 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Sam

Sam Hoare-Wilkinson

Job Title: Manager

Joined: 2017

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.


Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.


Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.