Avenue House Nursing & Care Home

173/177 Avenue Road, Rushden NN10 0SN
Submit a Review
9.6 82 Reviews
  • Avenue House Nursing & Care Home, Rushden
Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home provides all members of the team with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.

Show Avenue House Nursing & Care Home on the Map

Care Provided by Avenue House Nursing & Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sam Hoare-Wilkinson (Manager)
  • Admission Criteria
    • Assessment required prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (37)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Avenue House Nursing & Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,470
    • Self-Funded Residential Dementia Care £1,050 – £1,470
    • Self-Funded Nursing Care £1,285 – £1,705
    • Self-Funded Nursing Dementia Care £1,285 – £1,705
    • RESPITE Self-Funded Residential Care £1,300 – £1,720
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,720
    • RESPITE Self-Funded Nursing Care £1,535 – £1,955
    • RESPITE Self-Funded Nursing Dementia Care £1,535 – £1,955

  • Our fees range from £1,050 to £1,955 per week.
    Please contact us for more details about the packages we offer.
  • (these prices are only a guideline, please contact Avenue House Nursing & Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book


  • Parking

  • Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways


Avenue House Nursing & Care Home Reviews (82)

Total of 82, showing 61-80
9.6

Avenue House Nursing & Care Home has a Review Score of 9.6 (9.594) out of 10, based on 27 reviews in the last 2 years. Over all time Avenue House Nursing & Care Home has 82 reviews.

Overall Experience

  • 57
  • 22
  • 2
  • 0
  • 1

Date Published

82
6
18
27
55

Review from Audra (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the coronavirus crisis, the staff have gone above and beyond to safeguard the safety of their residents as well as taking care of themselves too. They are polite and friendly on the phone. I am grateful to the home, the fact I am able to speak to my dad via Skype and phone.

Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review, we really appreciate it. It's really heartening to read that all the hard work of the team is appreciated, especially at the moment. We look forward to welcoming you back to Avenue House as soon as we are able to have visitors again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents arrived at Avenue House in April 2018. My father was in his 90's and not in good health by the staff managed to make his last few months comfortable and happy with mum before he died. Since then mum has settled in and made friends with other residents and staff. The staff know mum's little
ways and always treat her with patience, kindness and humour. They will not hesitate to contact myself for my brother if they feel they need to.

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review. We really appreciate the feedback and your kind comments. I will be sure to share them with the rest of the team. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert M (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff, excellent.

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review, we really appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in care at Avenue House since 2014 and has received wonderful consistent care from all the staff and enjoys amazing nutritional meals. If there is a concern regarding mum they always contact me. I feel she is in a safe caring environment and it's home from home atmosphere.
The manager
is always approachable and has time for me.

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you so much for taking the time to write us a review. We really appreciate it. I will make sure to pass your feedback onto the rest of the team and the kitchen staff. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is spacious but cosy and homely. The staff are very caring and so lovely with the residents. My mother is very happy here and is well cared for every day. There are various activities to join in or just have a nice chat. I really liked this home from my very first visit and feel happy that
my mother is here.

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review, we really appreciate the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Son of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very nice home, staffed by very nice and friendly people. Everyone has been very good with my mum. The home is very clean and the reports that are completed every day by the carers are very thorough and informative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne T (Daughter of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After many years of excellent care, we're still here. I am happy with the care my mum receives and the staff team who deliver it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline A (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into Avenue House, Rushden in October 2017. The staff and the care and sympathy shown to my mother was excellent. She was always clean, also her clothes and bed linen. The room was clean too.
The manager and staff supported me towards the end of Mum's life. I can't thank them enough.

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write us a review, we really appreciate it. I will make sure to pass on your kind words to the rest of the staff team. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John L (Son of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very long spell in hospital Dad lacked the mental capacity and physical strength to be at home on his own looking after himself. My wife and I visited Avenue House, having looked at a few other care homes, and decided straight away that this was where we wanted Dad to be. He requires help with
every aspect of daily life and the staff are always very caring and patient with him. The whole team really work their socks off and are always friendly towards visitors and interact extremely well with the residents. It was a difficult decision for the family to make to have to put Dad into care, but Avenue House has helped ease any concerns as we know he is safe and very well cared for.

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you for your lovely comments and for taking the time to write us a review. We really appreciate your feedback and we will make sure this is passed on to the rest of our staff team who I know will be absolutely thrilled with your review. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline L (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were faced with needing to get our relative into a nursing home at short notice. Having identified Avenue House as the home we wanted, the Manager pulled out all the stops to get her admitted as soon as possible. Not only that but within 7 days they redecorated the room we had asked for. The staff
are a delight; kindly, respectful, interested and caring. The layout of the home is a bit odd as it wasn't a purpose-built residential home, but it has a lovely atmosphere and because it is relatively small, it has a homely feel. Very pleased with the care and most importantly, our mother is happy there.

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write a review and for your kind comments. We are really pleased your mother is happy with us and we will pass on your comments to the rest of the team who I'm sure will be thrilled.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and kind. All the staff work very hard. They don't have enough pairs of hands. Always friendly and ready to help. So supportive when needing help at reviews. Unfortunately an outrageous amount of money!

Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home

Thank you for taking the time to write a review and for your comments, especially about our lovely staff team. I will also pass on your feedback about our fees. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison W (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House Nursing & Care Home has been a home to both my mum and dad in their latter years. Although you wouldn't necessarily choose to place your parents in a care home I know both of my parents have been very well looked after and cared for. They have provided what I couldn't, a safe and homely
environment which fully meets their needs. The staff are amazing and really take the time to get to know all residents likes and dislikes. When a new activity coordinator is in place, the score will rise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline A (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with Avenue House. Staff are very kind and helpful. My mum feels safe and cared for. Food is fresh - varied choices - lounges - rooms are always clean - laundry service is very good and I can visit at all times which is lovely. Activities are very good - very safe environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and there was nothing they wouldn't do for you and I know my mother is really being looked after which is in itself a comfort for me as I live a distance away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard W (Nephew of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was transferred from hospital in September 2014 to Avenue House. I was impressed at once with the friendly, caring attitude of the manager and her team. Sadly, my aunt died shortly afterwards.
My uncle was treated with great kindness. When my uncle needed nursing 3 years later, Avenue House
was our first choice. He is well looked after and is made to feel comfortable and safe.
To his joy he finds the food good and to his liking. His room is bright and airy with a garden view. My rating of excellent is given because Avenue House deserves such a commendation. I would recommend Avenue House.

Reply from Sally Wintrip, Recruitment at Avenue House Nursing & Care Home

Thank you for taking the time to complete a review of Avenue House. We appreciate your comments and are delighted to hear that you feel both your aunt and now your uncle have been well looked after. Our team of staff passionately believe that our residents should receive the highest standard of care and consideration in a comfortable environment which we strive to achieve at all times through a professional, cheerful and personal approach.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lance I (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, spend time with the resident. Clean and tidy, everyone made to feel at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline B (Granddaughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Previous care home manager has returned and home atmosphere has improved.
Staff morale is now very good and this, in turn, has improved the well being of the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Avenue House clean, friendly. Mum is really settled and staff are really helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Niece of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Avenue House for five months following a long stay in hospital. She had stopped eating and drinking and was very poorly, bed bound and not 3expeed to survive long. The staff at Avenue House have turned her around. She has put back on more than a stone in weight and now occasionally
sits out in the lounge with other residents. She is relaxed and settled here.

Reply from Sally Wintrip, Recruitment at Avenue House Nursing & Care Home

Many thanks for taking the time to review our care home. We are very pleased to hear that your aunt is relaxed and happy in the home. Our team of staff passionately believe that our residents should receive the highest standard of care and consideration and work hard to achieve that, whilst maintaining the personal touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony P (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very considerate and caring for all the residents. They ensure residents are always kept clean and well fed. Staff are always available if I need to ask advice they are very friendly. They do their best to ensure residents are as happy and cared for as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Avenue House Nursing & Care Home is calculated as follows: ( (210 Excellents x 5) + (92 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 320 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sam

Sam Hoare-Wilkinson

Job Title: Manager

Joined: 2017

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.


Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.


Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.