Review from Jackie C (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been in Cheaney Court Care Home for fifteen months now and I'm glad she came here. I know she is being well looked after. All the staff are happy and talk to the residents like family. It's a lovely place and a lovely garden for everyone to sit in.

Reply from Rahi Joshi, Marketing Associate at Cheaney Court Care Home

Dear Jackie,
Thank you for sharing your experience with us. We are delighted to know your mom is well cared for and enjoying her time with us. The team will ensure to maintain the best care possible in the future too and I will pass on your kind words to the home team.
Kind regards,
Rahi.

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Review from Peter L (Husband of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

My wife is currently a resident in Cheaney Court Care Home for the second time this year. The management and staff have always been very friendly and cooperative and on two occasions sorted out problems with funding. My wife is very happy there and says that she always enjoys the food. I joined her

there for a Sunday lunch and can confirm this myself. There are numerous activities to keep the people involved and they are actively encouraged to join in. If my wife needs to have respite care again, I will insist that she returns to Cheaney Court.

Reply from Rahi Joshi, Marketing Associate at Cheaney Court Care Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your wife is happy with us. I'll forward your warm sentiments to our home team.
Best Regards,
Rahi.

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Review from Julia W (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

Have absolutely no complaints with regards to Cheaney Court Care Home and the care and support they give to my dad who has been a resident since 2018. The staff are helpful and friendly to us as a family also.

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Review from Anne L (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

My dad has been at Cheaney Court Care Home for nearly two years. He's happy and content. The staff are very lovely and can be approached with any potential issues.

Reply from Rahi Joshi, Marketing Associate at Cheaney Court Care Home

Dear Anne, thank you for dropping a review. We are delighted to know your dad is comfortable and satisfied with the care provided. We ensure to maintain our care standards in the future too. I will ensure to pass your kind words to the home team.
Kind Regards.

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Review from Joe F (Husband of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

My wife has been here since October 2021 and straight away settled very quickly, all the staff are so friendly and professional.
Nothing is too much trouble and they seem to go out of their way to help the residents.

Reply from Rahi Joshi, Marketing Associate at Cheaney Court Care Home

Thank you for sharing your experience with us. We are delighted to know your wife is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards.

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Review from Betty W (Resident) assisted by family/friend published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

The kindness and help of the staff is excellent.

Reply from Rahi Joshi, Marketing Associate at Cheaney Court Care Home

Thank you for your kind words. We are glad to hear you are enjoying your stay with us.

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Review from Geraldin M (Friend of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful. The rooms are clean and welcoming. The impression is that nothing is too much bother.
The food is plentiful and delicious.
Really enjoyed the party for the Queen's Jubilee.

Reply from Rahi Joshi, Marketing Associate at Cheaney Court Care Home

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your friend's care. I will ensure your comments are shared with the team.
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Review from Neil R (Brother of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience

I had the pleasure of meeting the staff at Cheaney Court Care Home earlier this week. Everyone I met was very friendly and professional. Everyone took the time to speak to my sister and give her the care she deserves.

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Review from T F (Son of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience

Mother spent the last month of her life at Cheaney Court Care Home after leaving hospital.
The staff were very professional and kind and treated Mother with great dignity.
The standard of the food was very good and staff always willing and available to help with care.

Reply from Kathryn Smith, Home Manager at Cheaney Court Care Home

Thank you, we see the care and support we provide as a privilege, I will ensure your kind words are passed on to the staff.

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Review from Mary S (Daughter-in-law of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience

Friendly, caring staff. We thought my father-in-law would be unhappy but he has never complained about Cheaney Court Care Home or the staff. He even says he enjoys the food, as an Indian we weren't expecting this.

Reply from Kathryn Smith, Home Manager at Cheaney Court Care Home

Thank you for your very kind words. Each person that we support and care for is a unique individual enriching our lives and enhancing our knowledge of how we can continually develop the care we provide. I will pass on your kind words to the team.

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Review from Amanda M (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

This is the third care home Mum has been in, due to trying to get her closer to home, and I can honestly say as soon as we walked in Cheaney Court Care Home felt so homely. The manager, chef, carers, cleaner and caretaker welcomed us one by one, the first thing we got was a cup of tea and biscuits which

made Mum immediately feel at ease. Even the chef came to chat and find out Mum's likes and dislikes. I really cannot rave enough about all aspects of this home. Mum has struggled settling before and lost a lot of weight, in the few months she has been at Cheaney Court she’s putting on weight. She loves tidying up and straightening things, the carers let her help, giving her a purpose. Rooms are so cosy and homely, staff are excellent, regular entertainment, proper home-cooked food, lots of tea and biscuits and all carers never stop. Honestly can’t rave enough about the support and how welcoming everyone is.

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Review from Phyllis B (Sister of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

Great, lovely, homely place, very clean, carers can't do enough. Room is very cosy. Plenty to keep her occupied.

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Review from J G (Daughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

I found this care home very good.
My mum was treated with care and dignity during her last months. Nothing was too much trouble for the staff, always willing to help.
Our family was there during the last week, day and night, we were offered tea, coffee, sandwiches, cakes and biscuits. The family were

also looked after by the staff.
Thank you for my mum's excellent care.

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Review from Kathleen H (Wife of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

Unfortunately, not many people get the chance to compare homes for the elderly. My husband was admitted to a care home originally which was adequate, staff were hardworking, friendly and helpful.
Since being moved to a nursing home I was amazing at the difference in the care he receives from management

to staff. He has put weight on, hair cut, manicured, shaved, doctors visit regularly. I can ask for no more. I did attempt to care for my husband originally, probably another reason I appreciate the patience of these wonderful people.

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Review from Alysha C (Granddaughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience

Thank you so much to all the staff for looking after my nan and my family. Thank you all. All staff are caring and are a credit to the home. You were all so kind to my nan and us as a family nothing was too much trouble.

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Review from Gail S (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

My mother lived the last nine years of her life in this care home. It was just what she needed and this was because the staff 'bombed her with love'. Always hugs and kisses and laughter when needed.
The atmosphere in the home was always caring and kind. I have nothing but praise for the way the staff

coped with everything thrown at them.
Thank you to all of them.

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Review from Cliff H (Husband of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

I have now used the services of Cheaney Court for almost four years. During that time I have found the service offered to be excellent. The atmosphere in the home is always welcoming and friendly. Staff are always polite and caring. The description as being a "care home" is well chosen and correct.
The

unfortunate time of "lockdown" during the Covid crisis was handled firmly, but sensitively, all care was taken to protect everyone concerned.
When leaving, after visiting, it is with a feeling of confidence regarding the care of one's loved one.

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Review from D M (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience

Mum came to Cheaney Court Care Home in December 2020, since becoming a resident there have been ups and downs with Mum, but her care has been exemplary. Given the current restrictions with Covid Mums needs have been truly met, staff, have gone above and beyond to do everything possible for her. Everyone

has encouraged Mum to eat and drink more which is vital. Even putting something she really enjoys on the menu. If an issue has been raised it has been dealt with promptly and professionally, my only criticism is regarding Mums laundry. It is still in parts being laundered even though we want to do it as some items don't come back.

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Review from Rosie J (Friend of Resident) published on 10 July 2021
Submitted via Postal Card • Report

Overall Experience

I was a friend and neighbour for many years and it was lovely to see him thrive at Cheaney Court. His appetite picked up and he was a happier person all round. Cheaney Court made such a difference and improved his life beyond expectations. The care he received was the best and he was always saying how

good the food was and couldn't wait for his next meal. He will be sadly missed.

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Review from B A (Friend of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience

I have been friends with him for many years after we became neighbours. I know he is being well looked after and that his family and myself are pleased that he seems to be happy and contented with the care and attention he is receiving.

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Cheaney Court Care Home

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