Barchester Claremont Parkway Care Home

Holdenby, Kettering NN15 6XE
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9.6 135 Reviews
  • Barchester Claremont Parkway Care Home, Kettering
Claremont Parkway Care Home provides round the clock residential care, nursing care, and respite breaks in a modern setting in Kettering.

The home is surrounded by landscaped gardens and close to open green spaces and local amenities. The home has undergone an extensive and wonderful refurbishment in 2022 with new décor and more lounge and dining areas for sociable eating and activities.

Getting to know each resident is paramount for the team which ensures they can provide the best personalised care possible, along with a choice of activities and fine dining courtesy of the in-house Chef and catering team. Everything you could need to feel at home.

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Care Provided by Barchester Claremont Parkway Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanna Mosses (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Barchester Claremont Parkway Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Claremont Parkway Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Claremont Parkway Care Home Reviews (135)

Total of 135, showing 61-80
9.6

Barchester Claremont Parkway Care Home has a Review Score of 9.6 (9.622) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Claremont Parkway Care Home has 135 reviews.

Overall Experience

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Date Published

135
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Review from Ann B (Respite Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having 2 weeks in Claremont gave me a lot of confidence and I was able to go home feeling so much better.

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Review from Sheila B (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms very comfortable and clean. Staff very friendly. Activities were excellent. Food could've been a bit more varied.

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Review from H S (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities were good, the only problem my mother had was staff were very loud on handover (desk not far from mum's room).
She said that as she was trying to fall asleep in the evening they would gather and end up waking her (she is not deaf). We family members experienced this on 2 occasions as
she could not hear us speaking above the noise. Some staff don't speak clearly and also very fast.
They think clear means loud, which it doesn't.

Reply from Rebekah Saint, Marketing Executive at Barchester Claremont Parkway Care Home

Thank you for taking the time to review our home, we always appreciate the chance to improve our service. It is great to see that you rated our food and drink as excellent along with safety, facilities, rooms and cleanliness as we pride ourselves on providing a high level of care. The home manager, Elizabeth Gallacher, has passed your comments on to the team and has made them aware of how noise carries in the quiet of the evening. As always, our home manager has an open door policy and would be happy to speak with you at your earliest convenience about any aspect of your mother’s care, should she choose to stay with us again.


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Review from M C (Respite Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unlucky for me I was rushed to the local hospital in April without any money etc. I was then transferred to Claremont. Having no money, my hair could not be seen to and my overgrown toe-nails were not cut.
In the end, my toes hurt so much, I had to walk about in socks.
The weather turned warm; my
only having warm clothing, I went about in the nightdress, loaned to me.
A kind staff member found a small air-cooler for my room.
When I asked for a loan, I was told it's policy for Claremont to always pay the hairdresser and nail cutter.
Finally, a friend saw me the day before I was leaving. It was bad luck for me not to have any money or change of clothing.
My hope is, no one else goes through what I did. If only I could have had a loan, instead I went home with unwashed hair, worst of all toenails that hurt.
Room was nice, so were the staff.

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Review from B J (Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was grateful I was not forced to go downstairs - depressed me when I did go down whilst sing song on, didn't feel I was ready for the environment. Happy in my room - kindle, TV. Exercise by myself frequently.

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Review from S C (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont is excellent in all areas, nothing was too much trouble. ALL members of staff are extremely kind and understanding. A special thanks must go to the activities ladies, made every day fantastic, also the cook who enabled me to put on a stone with his cooking!

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Review from Carol G (Respite Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff, who have worked with me in any way, to be kind, encouraging and willing to 'go the extra mile'. I have gained some weight, which had been lost during the early stage of my illness, and I believe that has happened because of the good variety, quality and presentation of food provided.
From entering Claremont unable to walk and seriously dependent, I have become almost fully capable of caring for my personal care. While I still need a wheelchair for distance mobility, I am now able to walk using a zimmer frame confidently. I am very grateful.

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Review from J J (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial admission onwards all staff were encouraging, supportive and caring, treating you as an individual and being aware of your needs. Everything from cleaning to care was of a very high standard and although staff were busy they always seem to make time to listen to your needs. Activities were
varied and there was no compulsion to join in if you did not want to. Having OT and physio on site particularly helpful. Excellent launch pad for return home.

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Review from Phillipa P (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend each week for 3 weeks and everything about this care home is excellent. The staff are always consistently friendly and welcoming, from reception to all the carers. The activities my friend participates in are varied and enjoyable. My friend's recovery has been speedy because
of the excellent level of care from all the staff and she is so happy here. I have nothing but praise for all the staff at Claremont Parkway care home.

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Review from E S (Respite Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Claremont Parkway
Whether you're unseen or seen
The thoughts of you are still the same
As they have always been
No request was ever too much for you all
Even when through the night came a call
The brightest smiles were always there
Which only shows how much you care
Thank
you all for all you have done
To help us recover and have some more fun.

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Review from E T (Wife of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care shown to my husband has been very good. All staff have been most helpful.

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Review from Fred N (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and helpful. Food was good. Mother definitely improved dramatically whilst there.

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Review from Sally E (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother has just returned home after a 2 week convalescence and recuperation stay at Claremont Parkway. Her stay was funded by the NHS.
Both my mother and the family were most impressed by the standard of care that she received; the food that she was served and the delightful room that
she occupied. Everywhere looks welcoming and spick and span and the staff are smiling, careful, mindful and kind. We are full of praise for the whole team.

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Review from Bernard C (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good but waiting time to get attention at night is poor. The rest of the time is very good.

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Review from Terrence W (Respite Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after throughout my stay. Moving on because of requiring more physio.

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Review from Sheila B (Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and spotless room. The staff mostly very friendly and chirpy. Spotless rooms, entertainment often in the lounge with very friendly staff. Excellent medical staff encouraging exercise.

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Review from T R (Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well and very pleased. With all my heart thank you so very much. You are all very kind. Thank you very much for your kindness.

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Review from Gillian Y (Respite Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful and understanding of my needs. My stay at Claremont Parkway Care Home was very enjoyable.

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Review from Daphne C (Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time I was here, very pleasant and staff helpful.

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Review from Pamela W (Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were caring, nothing was too much trouble for them. The room was cleaned daily and deep cleaned once a month. There were plenty of toilet facilities for residents and visitors, as well as en-suite rooms.


Meals were satisfactory, but not always hot. It would have been nice to have alcohol and

soft drinks available at lunchtime.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Barchester Claremont Parkway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for Barchester Claremont Parkway Care Home is calculated as follows: ( (136 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 201 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Claremont Parkway Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (12)

Joanna

Joanna Mosses

Job Title: General Manager

Joined: 2024

Hello and welcome to Claremont Parkway Care Home - I'm Jo, and as the General Manager I'm dedicated to ensuring exceptional care for all our residents.


Our team is committed to providing dignified, respectful care that enables residents to thrive in their new home at Barchester. With extensive experience across nursing, residential care, learning disabilities, mental health, and acquired brain injury services, I bring a comprehensive approach to resident care. I've also trained in reflexology and massage therapy to support the well-being of both residents and staff.


I believe strongly in collaborative care, working closely with residents, families, and healthcare professionals. My door is always open, and I welcome you to visit for a coffee and discussion about our services.


Nicoleta

Nicoleta Cercel

Job Title: Acting Deputy Manager

Joined: 2024

Hi, my name is Nicoleta and I am the Acting Deputy Manager and Clinical lead here at Claremont Parkway Care Home.


My role as Deputy Manager is to support our General Manager in running the home, and lead the clinical team of nurses, care practitioners and care assistants to provide high quality, person- centred care that exceeds regulatory standards.


I am passionate about our residents and committed to supporting friends and family members of our residents throughout their stay. Feel free to approach me anytime to have a chat, I am happy to help you always!


Emma

Emma Moore

Job Title: Home Administrator

Joined: 2012

Hello. I am Emma, the Home Administrator at Claremont Parkway. I have worked here for over 10 years in several roles so I feel I know the home, the residents and the team really well. I support the work of our General Manager and help residents and families with paperwork and financial matters.


Barbara

Barbara Head

Job Title: Care Home Assistant Practitioner

Joined: 2012

Hello. I am Barbara, a Care Home Assistant Practitioner at Claremont Parkway. My role is to support the work of the Nurses so I help with medication rounds and wound dressings, as well as working as a Senior Carer. I have been part of the Claremont Parkway team since 2012 and I love what I do. Every day is different and I enjoy being able to make residents feel as comfortable, supported and healthy as possible.


Elena

Elena Toma

Job Title: Night Nurse

Joined: 2015

Hello. I am Elena. I'm a nurse and I work at night. I believe it is important to support residents with their evening routines whether that is relaxing in their rooms or spending time with other residents. I make sure evening and morning medication is taken on time and I check residents are as comfortable as possible when they go to bed and throughout the night. We also make sure everyone has the bed and mattress they need according to their needs. And then I look forward to helping people begin the new day feeling as well as they can. I am always happy to tell families more about how we support night-time routines and answer any questions.


Mary

Mary Heyward

Job Title: Resident Ambassador

Joined: 2023

Hello, my name is Mary, welcome to our beautiful home.


I've lived here since July 2023 and know the staff really well.


I enjoy attending the activities as used to love creating my own decoupage items. It’s an honour being the liaison point between my fellow residents and the Management team. I’m a mother of two, and have 6 grandchildren and 10 great-grandchildren. I love all sports, particularly Rugby and Tennis. When the weather is good you’ll find me in the garden enjoying the wildlife and flowers.


Jorge

Jorge Miranda

Job Title: Head Chef

Joined: 2012

Hi. My name is Jorge and I am the Head Chef at Claremont Parkway. I am passionate about providing delicious, nutritious menus every day, with a choice of new foods and residents' favourites. Food is freshly cooked in our own kitchen and we can blend or thicken food and drinks for residents who require some support with swallowing. We also have Dining Hosts to provide assistance with menu choices and serving. We have lots of celebrations and special events here so the Kitchen Team and I make lots of cakes and treats.


Madalina

Madalina Milea

Job Title: Head of Housekeeping

Joined: 2016

Hello, my name is Madalina and I'm the Head of Housekeeping here at Claremont Parkway.


I joined the Claremont Parkway team in 2016. Starting in laundry and working my way up to learn all the necessary skills to provide the quality of service Barchester Healthcare requires of a Head of Housekeeping. I'm an organised person who believes everything has its place. It is a daily pleasure for me to be able to care for our residents’ rooms and their belongings. Getting to know them, and their families is a real privilege.


I’m a local lady with a teenage son, husband and dog! With a passion for horticulture and house plants, the flora in and around Claremont Parkway will also be safe in my hands.


Karen

Karen Whitney

Job Title: Activities Coordinator

Joined: 2013

Hello, my name is Karen and I'm the activities coordinator for Claremont Parkway. Living life to the full is my motto, and I wish to instill this in all our residents, whatever your ability there is something new to learn or try. Life is for enrichment and enjoyment.


I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me please call or email the home - New entertainers are always welcome.


Elain

Elain Carey

Job Title: Activities Assistant

Joined: 2017

Hi. My name is Elain and I help to deliver the daily programme of activities entertainment and celebrations - there is always a birthday to celebrate! I like to see residents making friends and chatting with each other. I have a background in dance, music and acting, and I am also a qualified Zumba instructor, so I love it when we have entertainers in the home. We also have regular visits by therapy pets which residents find very relaxing.


Lauren

Lauren Marriott

Job Title: Healthcare Assistant

Joined: 2022

Hi, my name is Lauren and I'm a healthcare assistant here at Claremont Parkway. I joined the team here in 2023 however, I started my Barchester career at our sister home; Elm Bank in Kettering.


My reason for moving was purely a logistical one as Claremont is closer to where I live. I enjoy working at Claremont, it feels like one big family and I love caring for our residents, supporting them daily and making life here happy, if they're smiling so am I.


Elly

Elly Syapooli Fundiwa

Job Title: Healthcare Assistant

Joined: 2024

Hello, my name is Elly and I’m a healthcare assistant here at Claremont Parkway. I joined the team in October 2024. Whilst in Africa I qualified as a registered Clinical Care Nurse and worked for over 10 years in an Intensive Care Unit.


I have a passion for care and enjoy getting to know our residents better, I'm supported by the team here, and encouraged to learn more, being motivated daily I feel I made the right choice joining this wonderful home.