Olive Row Care Home

Albert Street, Kettering NN16 0EB

9.2 26 Reviews

Funding & Fees Guide for Olive Row Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Nursing Care from £835

(these prices are only a guideline, please contact Olive Row Care Home to find out the exact price for your requirements)

Facilities

Gardens

Lift

Near Public Transport

Own Furniture if required

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Deine C (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience

I am so happy with the care and support my mum gets. She seems much happier than she has for a long time. She is safe, clean and eating and drinking really well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine S (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience

Well not my choice to send my dad here at all, his other home shut. Moved him on a cold day, bed was not set up right, had to wait on a stretcher until the mattress was up. Only blankets for bedding, went and got him bedding items.
Dad was only there a few weeks before passing away. Not notified when

he was poorly.
The heating in the room was broken, and the doors to the room were always shut. The staff I met were always pleasant.
Took treats in for him and explained to the staff, please give them to him, still there the next day. The food was cold at times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Husband of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience

My daughter and I visit my wife as regularly as we can (usually twice a month). We are both impressed with both the staff and the quiet and calm atmosphere, which we feel is essential to the well-being of patients suffering from dementia. The staff are kind, respectful and really all patients with dignity.

Reply from Amar Marjara, Director at Olive Row Care Home

Thank you for your comments. We are always looking for ways for continuous improvement and will continue to welcome your comments and suggestions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W S (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Please do not send your loved one to this care home unless you want them to become a number, not a person. All promises come to nothing. The place is pretty to look at but not homely or comfortable at all. Awful place! Definitely not recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo S (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

Although Mum was only with Olive Row for four weeks, the staff greeted her and us with respect and dignity. Unfortunately, Mum passed away, but she could not have been in a better place. Right to the end, the staff cared for her and made sure she was comfortable.
We cannot thank the staff enough for

all they did for Mum in her final days. Thank you all so much. We are very grateful to you all for your care and commitment.

Reply from Ajay Marjara, Director at Olive Row Care Home

Dear Jo, thank you very much for taking the time to write such kind words in what must be a difficult time for you. We are extremely pleased that we met your and your mum's needs and expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience

My Dad has been a resident here for nearly three weeks. He is blind and mostly deaf and has dementia. His teeth have been missing for several days, impacting on his ability to speak and eat. Despite several phone calls and emails and in person conversations from my Mum, my sister, my daughter it appears

they still have not even started to look for them and don't seem to see it as an important issue. This is one of several issues we have had since trusting them with my Dad just before Christmas. Not least of which they have lost his hearing aids, impacting on his ability to communicate, and most of his clothes (all labelled with his name). It's very rare to get the phone answered and there is no answer phone facility at all and once through to someone, trying to find out who is actually in charge is a real challenge. Even visiting the home in person, it's often impossible to find a member of staff to talk to.

Reply from Amar Marjara, Director at Olive Row Care Home

Thank you for your review. We take concerns, suggestions, complaints and reviews seriously so that we can continue to learn and improve the service.

We are aware that you have met with The Home Manager and Area Manager to discuss the concerns that you have also raised as part of the review that you posted on carehome.co.uk and both The Home Manager and Area Manager are working with you to investigate your concerns.

Any lessons that we learn from your comments will also form the basis of our continuous improvement.

Once again, we value the comments that you have posted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Olive Row Care Home

Care Provided by Olive Row Care Home

Good to Know

Funding & Fees Guide for Olive Row Care Home

Facilities