Duncote Hall Nursing & Residential Home

Duncote, Towcester NN12 8AQ
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8.9 14 Reviews
  • Duncote Hall Nursing & Residential Home, Towcester
Duncote Hall Nursing & Residential Home is a converted manor house with wonderful gardens, making for a pleasant atmosphere in which to enjoy a satisfying retirement.

The home is tastefully decorated, with en-suite rooms and qualified staff who are able to take on residential, respite, dementia and palliative care.

Part of the Minster Care group portfolio, the home is committed to maximising the home's potential for good physical, mental and emotional health, providing compassionate care from a team of properly trained staff.

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Care Provided by Duncote Hall Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rebecca Williams (Registered Manager)
  • Admission Criteria
    • Over 65 years of age
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Duncote Hall Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,275
  • (these prices are only a guideline, please contact Duncote Hall Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Duncote Hall Nursing & Residential Home Reviews (14)

8.9

Duncote Hall Nursing & Residential Home has a Review Score of 8.9 (8.943) out of 10, based on 7 reviews in the last 2 years. Over all time Duncote Hall Nursing & Residential Home has 14 reviews.

Overall Experience

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Date Published

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Review from David H (Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the eighteen months or so that I have been at Duncte Hall I have had no off-putting experiences and the overall experience has been very good, especially the nursing cover. Foodwise I have to have what I am given (Tracheostomy)

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

Thank you for your feedback. We understand the dietary adjustments due to your tracheostomy and strive to ensure all residents receive the best care and nutrition tailored to their needs. Kind regards


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Review from Clive H (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All good, happy with everyone and mum seems very happy where she is and we love how the team are with her. Her needs are seen to as far as we can see.Thanks to all concerned at the care home for their dedication.

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

Thank you for your positive feedback. We're pleased to hear that your mum is happy and well cared for. Thank you for trusting us with your mum's care.


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Review from J R (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for in Duncote Hall since the end of 2021. During this time she has been looked after with great kindness and dignity. She has a range of needs and the nursing team are excellent at ensuring she is seen by the doctor when needed and ensuring she takes all her medication at the right
time.
The staff are very friendly and caring both to my mum and the visitors she has. There are a range of activities each week which she is able to participate in. Her room is on the ground floor so she is able to get around easily and it has a lovely view over the garden. Mum is happy and well cared for at Duncote which means so much to us as a family.

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

Thank you for taking the time to share your experience. We're glad to hear that your mum has received the care and support she needs at Duncote Hall.


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Review from Gary F (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the care home is good but there are a few things which could improved. I'm told by my dad that the food at lunchtime is not good, and left most of the time. Also, the heating in the lounge room is very hot and not a lot of ventilation. When visiting my dad is found in the same area and seems
to be just left in his wheelchair.

Reply from The Manager, Manager at Duncote Hall Nursing & Residential Home

Thank you for your review, I am sorry you have these concerns, and it would be good if we could meet to discuss your and dads concerns.


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Review from Karen I (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in a very difficult place and the care she has received at Duncote Hall has been exceptional. That she is still alive is down to the care she has received and the way the staff have treated her. I have always been welcomed and since she has deteriorated they have ensured that she is comfortable,
clean, and fed and her pain is managed.

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

Thank you for your kind feedback. We are glad to hear that your mum has received exceptional care at Duncote Hall. Ensuring her comfort and well-being, especially during difficult times, is our priority.


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Review from G W (Nephew of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all of the care and nursing staff who cared for my late uncle. You all provided the highest standards of care to him. I highly recommend the home personally. You are all truly wonderful and a big credit to the company.

Reply from The Manager, Manager at Duncote Hall Nursing & Residential Home

Thank you very much for your lovely review, I will ensure this is shared with the team.


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Review from S W (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum is receiving is outstanding. As a family, we are so pleased which takes away the stress. Everyone nurses, carers, admin staff and managers are wonderful to her. My mum says the staff are her angels. After visiting her we always feel assured that she is being given the best of care in
every aspect. Thank you to you all for this.

Reply from The Manager at Duncote Hall Nursing & Residential Home

Thank you so much for such a lovely review, I will pass it onto the team.
Becky


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Review from Nicola C (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has thrived since moving to Duncote Hall last August. She has advanced dementia, but always seems content in herself and is clearly being looked after well by the staff who always treat her with dignity. In addition, the staff are always very friendly, and we are made to feel very welcome whenever
we visit mum.

Reply from The Manager, Manager at Duncote Hall Nursing & Residential Home

Thank you Nicola for such a kind review, I will ensure this is passed on to the staff team. Thank you. Becky.


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Review from Debbie E (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was welcomed into Duncote Hall at the end of October. Whilst it's only been a short while, I have to say, the level of care and support given to my mum has been first-class. The management has been supportive of the family, and the carers and nurses have been wonderful. The way the carers interact
with my mum is a joy to see. The carers and nurses need to be aware of how wonderful they are. This has been such a comfort to the family at what has been a very stressful time. Our greatest thanks to all at Duncote Hall.

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

Thank you for your kind words. Your feedback is very much appreciated, and we are delighted to know your mum is doing well with us; we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from Roger H (Son of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is living at Duncote Hall, from the moment he went into the home he has been treated with dignity and respect and his wishes have always been respected.
The staff are very helpful and nothing is too much trouble.

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

We appreciate your kind feedback and are delighted to know your dad is comfortable with us. We ensure to maintain the best care provided always. Your sweet words will be passed on to the home team.
Kind regards,
Rahi.


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Review from Ann S (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Duncote Hall suffering from dementia and also breast cancer. We knew her time was limited but didn't realise by how much. The care she received at the home was exemplary and she made friends and came back to life somewhat through different things that were going on during the daytime
hours. Although Mum didn't want to eat anything, the staff were trying to coax her and we were grateful for every morsel she ate or sip of drink she took. She was comfortable in her last days and I would like to thank the whole team for their care and dedication.

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

Dear Ann,
We really value your kind feedback. Thank you for sharing your experience with us and we are glad to be a part of your mum's journey to make it comfortable and enjoyable. I will pass your sentiments on to the team.
Kind Regards,
Rahi.


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Review from Beverley K (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given to my mother during her stay with you at Duncote Hall Nursing & Residential Home. Mum was encouraged to join in the activities regularly. Mum was not the greatest eater and drinker but the staff encouraged her to try and eat and drink regularly. Her room was clean and tidy
with a lovely view over the garden. Unfortunately, Mum passed away but the care during and after her passing was second to none. Thank you.

Reply from Manager at Duncote Hall Nursing & Residential Home

Thank you for your kind review I will ensure this is shared with the team
Thanks, Becky


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Review from Stanley T (Husband of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had diabetes, breast cancer and vascular dementia. During her brief time in Duncote Hall, she was well cared for by all the staff. She was difficult to feed but the staff made every effort to feed her, one-to-one. The activity organiser made every effort to keep the residents happy i.e. games,
colouring and sing-along. After my wife passed away, I can only praise the care and compassion shown by the staff towards my family and their professionalism was brilliant. My family intend to donate two benches for the remembrance garden as a measure of our thanks and gratitude to Duncote Hall staff.

Reply from Manager at Duncote Hall Nursing & Residential Home

Thank you for your kind review, Stanley. I will ensure I share this with the team
Thanks, Becky.


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Review from Roy S (Son of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Duncote Hall Nursing & Residential Home for six weeks.
The care he received from the manager, the nurses and carers was excellent. He was happy to be there and I can’t thank them enough for the fantastic care and help they gave both my father and me. Unfortunately he passed
away in their care and even on the night he passed, the nurse and carers on duty that night where very sympathetic.
Thank you all again.

Reply from Rahi Joshi, Marketing Associate at Duncote Hall Nursing & Residential Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your father was well cared for and had a fulfilled time with us. I'll forward your warm sentiments to our home team.
Kind Regards,
Rahi.


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Current Review Score: 8.9 (8.943)

Overview of Review Score

The Review Score of 8.9 (8.943) out of 10 for Duncote Hall Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Duncote Hall Nursing & Residential Home is calculated as follows: ( (62 Excellents x 5) + (7 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 81 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Duncote Hall Nursing & Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Becky Williams

Job Title: Home Manager

Joined: 2020

Becky has been the manager of Duncote Hall since 2020.


No image found

Darren

Job Title: Clinical Deputy Manager

Joined: 2020

Darren has worked at Duncote since 2020


Frequently Asked Questions about Duncote Hall Nursing & Residential Home

What types of Care is Duncote Hall Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Duncote Hall Nursing & Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Duncote Hall Nursing & Residential Home have?

There are 26 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Duncote Hall Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Duncote Hall Nursing & Residential Home to the centre of Towcester?

1.9 mile(s) as the crow flies, distance by road may be significantly further.