Also it depends on the resident's need.
Resident's family, friends and relatives are welcome to visit.
Limited parking space available.
Kenroyal Nursing & Residential Care Home has a Review Score of 9.9 (9.872) out of 10, based on 21 reviews in the last 2 years. Over all time Kenroyal Nursing & Residential Care Home has 125 reviews.
Review from R W (Husband of Resident) published on 15 May 2024
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Review from I H (Son of Resident) published on 2 April 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much; we will share this with the team.
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Review from S S (Son of Resident) published on 13 February 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you for the review I will share with the staff.
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Review from U P (Son of Resident) published on 9 February 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you for your time and your review. I will share this with the staff.
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Review from J H (Daughter of Resident) published on 31 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your appreciation, I will share with the team.
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Review from Stephen S (Son of Resident) published on 30 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and kind words. We will convey to our team as well.
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Review from Ian P (Son of Resident) published on 30 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review, we will convey this to our team as well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money
Review from Diana T (Daughter of Resident) published on 22 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and your time, much appreciated and I will share it with the team.
Facilities
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Cleanliness
Treated with Dignity
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Review from Irene P (Daughter of Resident) published on 22 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and your time, much appreciated and I will share this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from Nehal P (Son of Resident) published on 22 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and your time, much appreciated and I will share it with the team.
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Care / Support
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Treated with Dignity
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Review from R P (Son of Resident) published on 22 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and your time, much appreciated and I will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Paula B (Daughter of Resident) published on 22 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and your time, much appreciated and I will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Andrew W (Friend of Resident) published on 22 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and your time, much appreciated and I will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from W C (Daughter of Resident) published on 22 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much, much appreciated, I will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Review from J H (Daughter of Resident) published on 19 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much. We will try to maintain it and we will share it with our team members.
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Review from A A (Wife of Resident) published on 19 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review. It means we have ample room to improve.
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Review from Christine C (Niece of Resident) published on 18 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for the time to complete your review.
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Review from Vicky N (Daughter of Resident) published on 18 January 2024
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review, I will share it with my team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Stacey S (Granddaughter of Resident) published on 31 October 2023
Submitted via Website •
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your time and the review, I will share with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Michelle B (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card •
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Reply from Saila Das, Manager at Kenroyal Nursing & Residential Care Home
Thank you very much for your review and your time, I will share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.872) out of 10 for Kenroyal Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.872 for Kenroyal Nursing & Residential Care Home is calculated as follows: ( (218 Excellents x 5) + (32 Goods x 4) ) ÷ 250 Ratings = 4.872
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kenroyal Nursing & Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2022
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