This excludes billables such as hairdressing or chiropody
Ashurst Mews Care Home - Avery Healthcare has a Review Score of 9.7 (9.746) out of 10, based on 19 reviews in the last 2 years. Over all time Ashurst Mews Care Home - Avery Healthcare has 60 reviews.
Review from Yvonne S (Wife of Resident) published on 7 February 2025
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Review from John L (Husband of Resident) published on 6 February 2025
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Reply from Rebecca Graham, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review our home. Your lovely feedback will be shared with the team. It is our pleasure to care for him and to get to know you.
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Review from Sue D (Daughter of Resident) published on 10 October 2024
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Review from Jo H (Daughter of Resident) published on 5 August 2024
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Review from J T (Wife of Resident) published on 16 July 2024
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Review from C R (Daughter of Resident) published on 16 April 2024
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Review from S R (Son-in-law of Resident) published on 16 April 2024
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Review from E R (Friend of Resident) published on 11 April 2024
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Review from Harriet C (Daughter of Resident) published on 9 January 2024
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Reply from Karen Eastwood, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review our home. your lovely feedback will be shared with the team.
It was our pleasure to care for such a lovely lady.
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Review from Amanda C (Daughter-in-law of Resident) published on 13 September 2023
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Reply from Karen Eastwood, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review our home and for the lovely feedback. It was our pleasure to care for such a lovely lady. I will ensure your feedback is shared within the team.
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Review from Maria L (Daughter of Resident) published on 24 August 2023
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Reply from Karen Eastwood, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review our home and for the lovely feedback; I will ensure this is shared with the team. It was our absolute pleasure caring for Dad, and we look forward to seeing you both again in the future.
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Review from Gail G (Daughter of Resident) published on 23 August 2023
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Reply from Karen Eastwood, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review and recommend Ashurst Mews, your feedback is invaluable to us.
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Review from Teresa R (Daughter of Resident) published on 21 August 2023
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Review from Sue H (Daughter of Resident) published on 2 August 2023
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Reply from Karen Eastwood, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you very much for your kind review; we are pleased you are happy with the service we provide and will share this lovely feedback with the team.
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Review from Jill M (Daughter of Resident) published on 27 July 2023
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Reply from Karen Eastwood, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you for your kind review and feedback; I will ensure this is shared with the team, and we are pleased you are happy with our service.
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Review from A C (Brother of Resident) published on 7 July 2023
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Reply from Jessica Morris, Regional Director at Ashurst Mews Care Home - Avery Healthcare
Thank you very much for your kind review and feedback, we will share your feedback with our team and are pleased you are happy with the service provided.
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Review from Gordon M (Son of Resident) published on 1 June 2023
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Reply from Karen Eastwood, Manager at Ashurst Mews Care Home - Avery Healthcare
Thank you so much for your kind feedback. It was our pleasure to look after Mum; she was such a lovely character.
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Review from Stephen L (Son of Resident) published on 17 May 2023
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Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review Ashurst Mews Care Home in Northampton. We are delighted to hear that you enjoy your weekly visits to our home. It is a true pleasure to have your mum living with us in the loving care community that we create. Best wishes.
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Review from S K (Daughter of Resident) published on 17 May 2023
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Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review Ashurst Mews Care Home in Northampton. Your feedback is invaluable to us and our staff team. I would like to confirm that the home activities have been discussed and plans are already in place for some more varied indoor/outdoor activities and live entertainment. Best wishes, Rachel.
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Review from S L (Resident) published on 24 March 2023
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Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare
Thank you for taking the time to review Ashurst Mews Care Home in Moulton and for your amazing 5-star rating. We are delighted to hear that you enjoyed your stay with us, in the loving care community that we create. We would be happy to welcome you back at any time should the need arise and we look forward to seeing you when you come back for a visit. Thank you for your kind words. Best wishes.
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The Review Score of 9.7 (9.746) out of 10 for Ashurst Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.746 for Ashurst Mews Care Home - Avery Healthcare is calculated as follows: ( (172 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 224 Ratings = 4.746
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashurst Mews Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2022
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Job Title: Home Deputy Manager
Joined: 2011
My name is Bindu and I am the Home Deputy Manager here at Ashurst Mews, my role is to oversee the home runs smoothly in the Home Manager's absence. I oversee the Nursing Team and support all of the team to provide Person-Centred care and that all resident's needs are met.
I started my career as a Qualified Nurse back home in India. I moved to the UK for a higher study in Nursing, graduating BSC Hons from the University of Bedfordshire. I started my career as a Home Carer, was promoted to Senior, Team Leader and then was given the opportunity to become an Advanced Care Practitioner for nursing care. I was encouraged and promoted to Deputy Manager, I have been working at Ashurst Mews for 12 years now.
I am proud to be a part of the wonderful caring Ashurst Team, I am very compassionate, dedicated and committed to my team, residents and families.
Job Title: Head Chef
Joined: 2017
Hello, I'm Keeley and I work in the kitchen at Ashurst Mews as Head Chef.
I have actually worked for Avery for 13 years, working in 4 different homes during this time, but I have settled and found my future here at Ashurst Mews where I have now been for 6 years.
Part of my role is to come up with different meals that are both healthy, nutritious and tasty. I tailor the meals to the individual needs and dietary requirements of each resident within the home and make these meals look inviting and the menus appealing.
My favourite thing about my role is seeing the faces of the residents tucking into their food, with my favourite quote being " That was my favourite meal." In my kitchen, I also spend time making sweet treats, for staff birthdays, coffee mornings, visitors and my most enjoyable to make, the resident's birthday cakes. When their faces light up it really makes my day.
Job Title: Well-Being & Activities Coordinator
Joined: 2023
My name is Georgina & I am the Well-Being & Activities Coordinator at Ashurst Mews. I am new to the role but have many years of experience in activities, planning and supporting the well-being of others.
I largely gained my experience from working within the Educational System for 15 years, working my way from unqualified to management, using my skills as transferable skills to the home.
I really enjoy event planning and making each and every activity larger than life, adding the small details and tailoring the day to the residents and also our families and friends.
My family are very close and we enjoy taking time out of our personal lives to support the elderly within our community, so what better way to extend that than to support those residing in Ashurst Mews? I am excited about the future and can't wait to share it with you all.
If you see me around the home please stop to say Hello, I love getting to know everybody & it's wonderful to learn about new people. There may be an activity you would like to join in with, one we may not do here and you could suggest, the opportunities are endless & I can not wait to hear all about them.
Job Title: Head Housekeeper
Joined: 2017
Hi, I'm Julia and I have worked at Ashurst Mews Since May 2017.
Within my role I ensure the house is kept in a presentable condition, and that residents are living in a warm, welcoming, clean and fresh environment, making this their home from home and a place they are comfortable in.
I have a team who work alongside me, they are a very strong and reliable team who work hard to maintain high standards. I am proud of my team and the standards we produce. Within our role we also make time to gain bonds with the residents and their visitors, we meet and greet them in their rooms daily, supporting them with any cleaning tasks, laundry needs and general housekeeping. We ensure everything is labelled correctly, hung and sorted for each resident.
I enjoy taking time to get to know residents' routines and their personalities so I can support them on a person-centred approach.
Job Title: Head of Maintenance
Joined: 2022
My name is Pat and I'm the Head of Maintenance at Ashurst Mews.
Daily I look after the running of the maintenance side of the home, planning and carrying out scheduled tasks as necessary.
I have been doing maintenance for 25 years now but with Avery, I have been employed for 1 year. I always ensure any issues are always dealt with and make sure Ashurst Mews runs smoothly and safely for all who enter and live in the home.
I feel Ashurst Mews is a home that is running very well with very good communication and the atmosphere is always a pleasure to work in.