Review from Michael L (Husband of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

The staff were always professional, empathic, helpful and cheerful. Nothing was too much trouble.

Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home in Moulton. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.

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Review from Sue M (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

My father went into Ashurst Mews two months ago after living with my family and I for sixteen years. I was very anxious but have been extremely impressed with all the staff there. They have welcomed Dad and made him feel at home. They are kind, caring and conscientious. I have no need to worry about

him as if part of their family. He is happy and content and is playing his harmonica again. He enjoys the activities and tells me the food is fantastic. I did have one concern after Dad first arrived but after speaking to the manager it was rectified straight away. When Dad was taken ill suddenly it was dealt with calmly and professionally. His family who live out of town phone him and always remark how friendly the staff are. A heartfelt thank you to each and every one of you.

Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home in Moulton. We would like to thank you for your kind words regarding the care your dad has received since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that he has soon settled into his new surroundings and is happy/content playing his harmonica again and is enjoying the choice of daily activities and tasty meals provided by our talented culinary team. Your feedback is truly invaluable to us and our staff team. Best wishes.

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Review from Sue J (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience

My mum was in Ashurst Mews for some time and I can only say that the staff were always polite, caring, and would go that extra mile to make her comfortable, even more so during her last weeks and days. Nothing was ever too much trouble and I was also kept informed of any changes in her health. The

staff always took time to ask how the family was as well. I would not hesitate in recommending Ashurst Mews it really is a lovely, friendly, and caring place.

Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home in Northampton. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Rachel.

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Review from Kate W (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience

I recently had to find care home accommodation for my dad who had been in hospital for 7 weeks. The staff at Ashurst Mews assured me they would help me get everything in place. I was kept updated and they liaised directly with the hospital to arrange discharge. Since being at Ashurst Mews my dad has

been made to feel welcome and at ease. His room is perfect and all activities are fully inclusive. I have no qualms about recommending Ashurst Mews as a lovely caring environment.

Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home in Moulton. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are pleased to hear that your dad had a smooth transition from hospital and has soon settled into his new surroundings, giving you and your family the peace of mind that you deserve. Best wishes,

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Review from Jane R (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Well what can I say the whole experience has been absolutely outstanding from the very start when I approached the home for my Mum. The whole team go above and beyond and at an extremely stressful time they made a difficult decision much easier to make. The care my mum receives is wonderful she is always

treated with kindness and empathy since becoming a resident my mum has started to engage with people and socialise which is a big step.

Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home in Moulton, Northampton and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum soon settled into the loving care community that we create, giving you and your family peace of mind and that she is enjoying getting to know her peers. It is a true pleasure to care for her as part of our Ashurst Mews family. Best wishes.

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Review from K R (Granddaughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

All the staff are lovely and really caring. 10/10. My mind is at ease knowing that my nan is getting the best care and is in a safe place. Clean and tidy. Has lots of activities for the residents. I would recommend the care home to anyone. If you are looking for the best care for a loved one.

Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home in Moulton and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your nan living with us in the loving care community that we create. We are also pleased to hear that the activities provided daily by our talented well-being team, are so well received. Best wishes, Rachel.

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Review from Catherine B (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care and facilities at Ashurst Mews. It is far beyond what we hoped to find for our Mum. The staff are committed, kind and visibly care for the residents. The premises are very pleasant and airy, the garden is gorgeous and Mum describes the food as 'out of this world'. Activities

from chair exercises and singing to animal petting are fantastic. Covid safety procedures are reassuringly vigorous. I have rated excellent because we can't fault anything. The only one thing we could wish for is for residents to be able to get out into the garden a little more often.

Reply from Rachel Aran, Marketing Administrator at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. We are delighted to hear that your Mum enjoys taking part in the wide variety of activities provided by our talented well-being team; it is a pleasure to have her living with us in the loving care community that we create. I will be sure to pass your comments on to the rest of the team. Best wishes.

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Review from Gwen G (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

You provided excellent care for my mother during the last 7 weeks of her life. Your nurses and carers were exceptionally kind and caring with her and helped to make her feel as comfortable as possible. Your staff also treated me with kindness and courtesy and kept me informed about my mother's condition.

Reply from Anto Kunniparambil, Home Manager at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home. It was a true pleasure to care for your mother in her final days. It is our priority to ensure that all residents are welcome and feel comfortable whilst they stay here at Ashurst Mews and we are glad this gave you the peace of mind you deserved. Best Wishes, Anto.

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Review from C M (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in Ashurst Mews now for just over 12 months and seems very happy and now settled in very well. She tells me how good the food is with a good variety of things, the staff are kind to her and I know she is being very well cared for.

Reply from Ryan Farrelly, Marketing Assistant at Ashurst Mews Care Home - Avery Healthcare

Thank you for reviewing Ashurst Mews Care Home. It is a pleasure to have your mother as part of our loving care community and we are delighted to hear how well she has settled in here. Best Wishes, Ryan.

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Review from Tony H (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

I have nothing but good things to say about Ashurst Mews; my experience has at all times been excellent. My mother said she would never go into a care home, but when my father died suddenly in May (he had been my mother's carer), I persuaded Mum to try Ashurst Mews for 2-weeks respite care.
5 months

later, and she is still there, now a permanent resident. She loves the home, the staff, and especially the food! I have had plenty of contacts myself with many of the staff, and all have been very friendly, compassionate, and reassuring - amazing given the difficulties they have had to cope with this year. They are very proactive, calling me immediately if there is something I need to know about.
It's not cheap here, but at least you know the money is being spent on the right things - I hope to be placed somewhere this good if I ever need it!

Reply from Ryan Farrelly, Marketing Assistant at Ashurst Mews Care Home - Avery Healthcare

Thank you for taking the time to review Ashurst Mews Care Home. Our team are so delighted to hear just how satisfied you are with our home and the services that we provide. Our highly trained staff team to go above the standards to ensure that every resident feels welcome and apart of the loving community that we create. We are so happy to hear that your mother has settled in well and is enjoying living in our home. Best wishes.

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Review from S C (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience

My experience of Ashurst Mews so far has been great. My Dad seems happy and enjoying his new residence. It is hard to give an excellent to all boxes as my Dad moved in at the end of March and due to Covid-19, we have not been able to visit. However, from calls to my dad and what I have seen is very

good. Staff are very helpful and genuinely care. They keep me updated of any occurrence. Overall, extremely pleased.

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Review from Eloise C (Great-Niece of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience

My Great Uncle is in Ashurst News and as a family we're just so pleased we found it. The staff are so kind and caring. Nothing is too much trouble and the effort they put into keeping residents entertained and safe is immense. In these difficult (Covid-19) times, he has gone from 7 visits per week to

0 and we are seeing lovely videos and pictures of him on social media. The manager leads by example and even visited him in hospital recently. Just a lovely place!

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Review from Lesley A (Daughter of Resident) published on 10 April 2020
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Overall Experience

We have found Ashurst Mews, friendly, helpful, always seem to come up with a solution to any problem or difficulty.
Treat their guests with dignity. It is like a home from home.

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Review from J S (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

Having looked at several care homes for Mum and asking friends for comments, when we walked in the door at Ashurst we immediately thought this is the one. Bright, cheerful, modern and very clean. Excellent staff and management. Good food. We would certainly recommend this care home. The staff do lots

of things to keep the residents entertained as well.

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Review from F T (Friend of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

Ashurst Mews have provided excellent end of life care. Nothing is too much trouble for the staff, and they always make time to talk to the residents and visitors.

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Review from S R (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

When my mother first arrived at the home she was in low spirits, didn't see the point in her life suffering from Dementia and finding it hard to fit in socially. Her outlook has now completely changed this is solely due to all the staff at Ashurst Mews.
Their encouragement, support and warmth. I feel

she now has her dignity back and I can see something of my mum returning. The facilities on offer daily are stimulating and fun. Visitors are always encouraged and made welcome. The food is of a high standard and varied. She is now enjoying a happy and fulfilling life and I as her daughter feel very secure in the choice I made for her to be at Ashurst Mews.

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Review from Joanne D (Daughter of Resident) published on 13 October 2019
Submitted via Postal Card • Report

Overall Experience

I have been extremely impressed with all the staff I have met at Ashurst Mews. Their care, compassion and interaction with the residents is excellent.
I have visited Ashurst Mews daily over the last month and can honestly say the atmosphere and interaction with all staff, from the cleaners to the manager

is excellent.

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Review from Roz B (Niece of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

My uncle has been very happy since he became a resident at Ashurst. The meals are very good and the chef makes awesome birthday cakes and special canapes/cakes for themed events eg. 'Ascot Day' and 'Cruise Week'. His needs are met at all times. He really enjoys the activities and outings which are exceptional

and the beautiful gardens. Overall, we have observed all staff treating residents with a high degree of kindness and caring.

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Review from Eileen M (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

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My father was a resident at Ashurst Mews for respite care - 9 days. He was very well looked after, room was very clean and comfortable. He never likes to be away from home, but was very happy with his stay here. All staff were friendly and very caring. If my father needs care again, Ashurst Mews will

be the care home I would choose. Thank you all for taking such good care of my father.

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Review from K B (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience

The care and compassion shown by every member of staff are reassuring. Mum has settled into her new environment and it is so good to know that she is very well cared for and that all the family can enjoy the many activities provided by the home and the excellent staff and outside contributors.

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