Visitors welcome at most hours, however, some times are busier than others. If in doubt please ring the Home beforehand.
Due to COVID 19, visiting arrangements are changing constantly, please ring the home to enquire about the current situation.
On site car park.
The Old Vicarage has a Review Score of 9.8 (9.791) out of 10, based on 24 reviews in the last 2 years. Over all time The Old Vicarage has 96 reviews.
Review from L T (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for taking the time to review us and your kind words are greatly appreciated.
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Review from C P (Relative of Resident) published on 16 May 2023
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for taking the time to review us and your kind words, it is very much appreciated.
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Care / Support
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Treated with Dignity
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Safety / Security
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Value for Money
Review from S P (Relative of Resident) published on 16 May 2023
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for taking the time to review us, your kind words are greatly appreciated
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from M B (Friend of Resident) published on 10 May 2023
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your kind words, I will be sure to let all the staff know your words of appreciation.
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Review from John G (Son of Resident) published on 27 February 2023
Submitted via Website •
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Reply from Helen Finlay, Manager at The Old Vicarage
WOW thank you - that is high praise indeed. I will extend your views to our excellent staff team. Thank you so much for your kind words - they are very much appreciated.
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Review from Lynne W (Wife of Resident) published on 12 January 2023
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for your review and kind words about our home, it is much appreciated.
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Review from M T (Son of Resident) published on 1 December 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your wonderful review of our home. Your comments are greatly appreciated.
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Review from L B (Son of Resident) published on 15 November 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your kind words and for taking the time to review us. I will be sure to let the staff team know.
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Value for Money
Review from Karen B (Wife of Resident) published on 15 November 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for taking the time to review our home. It is very much appreciated.
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Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Tara B (Daughter-in-law of Resident) published on 14 November 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your review and kind words. I will ensure the staff team are aware of your appreciation.
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Treated with Dignity
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Review from M B (Friend of Resident) published on 28 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for taking the time to leave such a lovely review. I will inform our wonderful staff, it will be very much appreciated.
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Review from David M (Son of Resident) published on 28 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your review. I will be sure to let the staff team know, it will be much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Sharon D (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your kind words and review. I will be sure to let all the wonderful staff team know - it is very much appreciated.
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Beverley G (Sister of Resident) published on 28 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your review of our home and staff, it is very much appreciated.
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Review from Maree M (Goddaughter of Resident) published on 28 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for your kind words and review. I will be sure to let all the staff know, it is very much appreciated.
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Care / Support
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Treated with Dignity
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Value for Money
Review from M B (Friend of Resident) published on 28 June 2022
Submitted via Postal Card •
Report
Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your lovely review, it is very much appreciated by the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Nicola D (Friend of Resident) published on 27 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for your lovely review, it is very much appreciated, I will pass it on to the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Value for Money
Review from Gina P (Friend of Resident) published on 27 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for taking the time to review us, it is very much appreciated by all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Granddaughter of Resident) published on 27 June 2022
Submitted via Postal Card •
Report
Reply from Helen Finlay, Manager at The Old Vicarage
What a lovely review, thank you so much, I will be sure to let the staff team know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Anne S (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card •
Report
Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your review and kind words, they are very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.791) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.791 for The Old Vicarage is calculated as follows: ( (228 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 282 Ratings = 4.791
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Nov 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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