Visitors welcome at most hours, however, some times are busier than others. If in doubt please ring the Home beforehand.
Due to COVID 19, visiting arrangements are changing constantly, please ring the home to enquire about the current situation.
On site car park.
The Old Vicarage has a Review Score of 9.8 (9.791) out of 10, based on 24 reviews in the last 2 years. Over all time The Old Vicarage has 96 reviews.
Review from Frank S (Son of Resident) published on 23 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for your kind comments; it is very much appreciated by all the team.
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Review from Kate W (Niece of Resident) published on 23 June 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for taking the time to review us and for your kind comments.
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Review from G N (Wife of Resident) published on 9 May 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your high praise and review. I will share your comments with the staff team.
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Review from Linda W (Niece of Resident) published on 5 April 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for taking the time to review us and for your kind comments, which we appreciate very much. I will be sure to inform the staff team.
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Review from Hilary B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for the positive review of our home. I will be sure to pass it on to all our staff.
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Review from M M (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your lovely review and kind comments. I will be sure to inform all the staff.
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Review from Alison P (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your lovely review of our home. I will be sure to pass on your kind comments to all the staff.
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Review from Susan C (Sister-in-law of Resident) published on 16 March 2022
Submitted via Website •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for your lovely review and high praise of our staff - I will be sure to pass on your comments.
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Review from P B (Son-in-law of Resident) published on 29 October 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your review and kind words. I will inform the staff of your comments.
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Review from Cynthia C (Wife of Resident) published on 11 October 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for your review of The Old Vicarage. I will pass on your kind comments to the staff.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from M L (Resident) published on 8 October 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your lovely review of The Old Vicarage. I will pass your comments to all the staff.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Steven W (Son of Resident) published on 7 October 2021
Submitted via Website •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you so much for your kind words and for taking the time to complete the review. I will inform the staff of your appreciation.
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Review from Margaret L (Resident) published on 7 October 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your lovely review of us and your kind words. I will share it with all the staff.
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Review from Joy E (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your kind words, I will pass on your comments to all the staff.
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Review from Anne C (Daughter-in-law of Resident) published on 6 October 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your lovely review, I will pass your comments on to the staff team.
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Care / Support
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Treated with Dignity
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Review from M R (Son of Resident) published on 23 September 2021
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Review from M G (Daughter-in-law of Resident) published on 23 September 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your review and your kind words. The staff are appreciative of your kind comments, Thank you.
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Treated with Dignity
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Review from Helen B (Wife of Resident) published on 21 September 2021
Submitted via Postal Card •
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Reply from Helen Finlay, Manager at The Old Vicarage
Thank you for your kind comments, I will be sure to let all the staff know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Review from Lisa A (Daughter of Resident) published on 15 September 2021
Submitted via Website •
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Review from Vanessa H (Daughter of Resident) published on 26 October 2020
Submitted via Website •
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The Review Score of 9.8 (9.791) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.791 for The Old Vicarage is calculated as follows: ( (228 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 282 Ratings = 4.791
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Nov 2023
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