Polebrook Nursing & Residential Home

Morgans Close, Polebrook, Oundle, Peterborough PE8 5LU
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9.8 58 Reviews
  • Polebrook Nursing & Residential Home, Peterborough
Polebrook nursing home offers nursing, dementia and residential care to up to 52 older people.

Set in a quiet, leafy close in the chocolate-box village of Polebrook, Peterborough, the home offers a relaxing rural environment to its residents.
The home is primarily on the ground floor, with homely decorations and its own gardens. It has a specialised dementia unit. Bedrooms are decorated in a homely fashion and have telephone and television points.

Two activities coordinators work to provide engaging and stimulating activities for groups and individuals.

Food is home-cooked and provides good nutrition and a wide choice while catering for individual dietary requirements.

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Care Provided by Polebrook Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ancuta Rotaru (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Polebrook Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • All fees depend upon assessments and the needs of the client.
  • (these prices are only a guideline, please contact Polebrook Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park on premises


Polebrook Nursing & Residential Home Reviews (58)

Total of 58, showing 1-20
9.8

Polebrook Nursing & Residential Home has a Review Score of 9.8 (9.777) out of 10, based on 27 reviews in the last 2 years. Over all time Polebrook Nursing & Residential Home has 58 reviews.

Overall Experience

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Review from Michelle W (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother experienced a period of delirium requiring hospitalisation, and her condition was so severe that we feared for her life. Following her diagnosis, the hospital secured placement for her at Polebrook Nursing & Residential Home. Having no prior experience with care homes, I was initially apprehensive.
However, since her admission in mid-2024, my mother's well-being has significantly improved. The staff are exceptional; she has developed positive relationships with several caregivers. Their attentiveness is remarkable, ranging from providing comfort to handling incidents such as spills. The staff's familial care is deeply appreciated and exactly what I hoped for. Therefore, I extend my sincere gratitude to every member of the Polebrook staff for creating a safe and supportive environment.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you for this lovely review, it is very much appreciated. We are very glad your mother has settled in well and that you are pleased with the care we provide. I will be sure to forward this onto our staff here at Polebrook.


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Review from Fiona S (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has lived at Polebrook nursing home since 2021. There is always a happy face on reception to welcome me and I have seen the staff show kindness and patience to the people they are caring for. I feel confident that my aunt is well cared for.
It would be helpful if the bedrooms were more wheelchair
friendly.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your lovely review. It is uplifting for our very caring and dedicated staff in all sectors to see that their hard work is appreciated. It is always comforting for the family to know their loved ones are well looked after and feel part of a happy family environment created at Polebrook. Kind regards.


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Review from Gunta B (Wife of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is so well run. The staff are welcoming, caring and nothing is too much trouble. I visit my husband daily and have never experienced anything untoward. I would readily recommend this care home to anyone who wants their loved one to receive the care they deserve.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your amazing 5 star review. It is always our aim to not only make our residents happy and comfortable but also to help their families feel happy and relaxed when visiting their loved ones. We have very caring staff in all sectors who take pride in the work they do. As you have said this really shows in the care they provide our residents. Kind regards.


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Review from G L (Regular Volunteer) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit about four to five ladies weekly and there are always activities going on and entertainment. We are very lucky to have four to five activity people every day and one at weekends. Yesterday they had an interactive learning experience which entailed them bringing snakes, spiders and all animals
like that the residents always enjoy.

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Review from Andy B (Son of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a Polebrook resident since 2021 and has always been treated with kindness and respect. The care home is always clean and vibrant with many activities taking place. The whole team there was incredibly supportive to Dad on all his visits and has been very friendly and helpful to everyone
else in our family, keeping us fully informed. Thanks very much to everyone there.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your positive feedback and comments regarding the quality of care Mum receives from our happy and dedicated staff. We will pass on your words of appreciation to everyone. Kind regards.


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Review from Helmut C (Brother-in-law of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and everyone at Polebrook provided the most wonderful supportive care to my brother-in-law over the last 8 weeks of his life. The kindness, sensitivity and commitment to the highest standards of care was remarkable - service of the highest professional standard, treating him with dignity,
love and deeply personal care. Nothing was too much trouble. We and other visitors were always welcome. The atmosphere was one of warmth and trust- a very happy family. We cannot thank them enough.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

We all at Polebrook Nursing Home would like to thank you for your amazing review and words of appreciation. Your comments will be passed on to our dedicated staff that make it possible to offer the service of care your brother-in-law experienced. We are very pleased that he was made comfortable, happy and at home with us. Kind regards.


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Review from Heather M (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for approximately 20 months. Her care over that time has been excellent. We have been kept informed of issues whenever necessary. The whole staff have her welfare at heart, and carry out their duties with compassion and understanding.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your positive feedback and comments regarding Mum's care, we really appreciate being able to pass this on to all our caring and dedicated staff. Kind regards.


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Review from Sandra G (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care shown to my mum. Everyone goes out of their way to make sure she is comfortable and well cared for. They also support me and help me to cope with her condition. Nothing is too much trouble. I can't thank them enough.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your very positive comments on the care Mum and yourself are receiving at Polebrook, we really appreciate being able to tell all our dedicated and caring staff their hard work is appreciated. Kind regards.


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Review from Tracey S (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I vist, I get greeted fondly, my mother has gone from less than 8 stone to looking so well, they look after so well. She was bedbound when she arrived because of lack of care from her previous home in Kettering, they have got her out of bed and is now getting visits from a physio to get her
standing, brilliant, thank you everyone.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your review, I will let the team know. We are so pleased that your mother is getting on so well here at Polebrook.


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Review from Rosalind D (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came for 2 weeks respite as an emergency and we were so grateful. We immediately felt she was in very good care and confident she would be safe. From the very beginning we as relatives were welcomed into the home as the staff were so friendly and open. We are so pleased that we can visit any
time and nothing is too much trouble. We find all staff whatever their role show respect and care for our mum and us.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to leave such a wonderful review. All our staff will be very happy to see your positive comments, it is most appreciated and it really does boost staff morale.


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Review from C B (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for a short time to receive end-of-life care. She was treated with care and dignity throughout and by everyone. The team were also very helpful and attentive to family members. Thank you for keeping Mum safe and comfortable.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your wonderful review. We are so happy to know that we made Mum's time with us comfortable and secure. We are proud of our dedicated team, these comments are very helpful for their morale. Thank you.


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Review from L E (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been the best home. The staff treated my mum like their own. Palliative care done with empathy and dignity.
Staff are welcoming and patient and caring.
Manager is very friendly, compassionate and personable.
I would recommend it to friends.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to review Polebrook Nursing Home. All our staff will be very happy to see your positive comments and feedback, it is most appreciated.


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Review from G H (Friend of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was amazing, nothing too much trouble, Lovely room, always spotlessly clean. the staff whatever rank or position are always ready to help me and advise.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to review Polebrook Nursing Home. All our dedicated staff will be happy to see your positive comments and feedback which is good for their morale.


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Review from Val G (Friend of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a respite stay of three weeks, following 11 days in hospital. We can’t praise Polebrook enough for the care they gave our loved one. Staff were kindness personified. Would recommend it to anyone.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your wonderful comments, we really appreciate you taking the time to do a review, all your comments will be passed on to our dedicated team.


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Review from Julia Q (Friend of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been at Polebrook for a short while, but the care that has been provided has been excellent. Staff and manager were very welcoming and kind. Staff are always smiling and friendly when they see you. My friend is very happy there, and it shows when I visit. And they're very happy for
you to take your dog. Spotlessly clean.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your very positive response.
We are really pleased that your friend has settled into life at Polebrook.
Our dedicated staff in all sectors will be happy to know their hard work and dedication are appreciated.
Thank you.


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Review from E S (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Polebrook Nursing Home for the care you provided for my mother and father over the last two and a half years.
Dad passed away in December 2023, but despite the complex physical and mental issues that my father endured during this time, the staff continued to provide an
excellent level of care. Mum is still a resident and continues to participate in the activities provided particularly the dancing.
I would highly recommend Polebrook Nursing Home for its care, consideration and the variety of activities that it provides for the residents. The communications and support for families is excellent.
Thank you for your support during such a very difficult time for our family.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your wonderful review. We are so sorry for the loss of your father in December. We will, as you say, make Mum very comfortable with the amazing attention and care received from our team at Polebrook. We will pass on your comments to all the staff.
Thank you.


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Review from Paul A (Nephew of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved to Polebrook Nursing Home in September. Was moved to nursing from residential as residential home could not cater for her needs. Within a matter of weeks, my auntie gained weight, her care at Polebrook, I feel, is second to none. All the staff are friendly and dedicated to their individual
roles. At this time I am 100% satisfied the care and treatment my auntie is receiving.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your fabulous review, we are so pleased that Auntie has settled into life at Polebrook. We all appreciate your feedback on the care provided by our dedicated team.


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Review from Sarah C (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came out of a 7-week stay in hospital in July into Polebrook Nursing Home. She was a resident in Polebrook until she died in early December. We will always be grateful for how she was cared for in Polebrook, and the fact that she lived so much longer than expected following her discharge from hospital
is, I think, a testament to the care she received there. The staff were all so friendly and dedicated- taking time to know Mum and respect her particular needs. The food was plentiful, varied and healthy. The cleaning/laundry was spotless. She was always saying how well looked after she was. The medical supervision and care were excellent too and I was always fully informed of any medical issues or changes to medication by the nurse. This truly felt like a home for Mum. Thank you for all you did for her to care for her in her final months.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your wonderful review.
We all at Polebrook are happy that Mum's last few months spent with us made her feel comfortable, safe and happy. Also for yourself, it is reassuring to know that mum is being well cared for. All of our staff are hard-working caring and dedicated, they will really appreciate your kind words of appreciation.
Kind regards
Pamela


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Review from Trish G (Wife of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with Polebrook Nursing & Residential Home. All good. Happy caring staff.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you very much for your recent review. We really appreciate your positive comments, these will be passed on to all our staff and management.


Kind regards


Pamela


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Review from Sarah P (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and cheerful. The home has constantly changing bright decorations which are stimulating for residents. The home is spotlessly clean and the staff seem to know Mum really well even though she cannot communicate anymore. I cannot fault the care they give mum.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your 5-star review, it means a lot to all our staff when they see their work and dedication to our residents is being appreciated. We are so happy that Mum is comfortable and settled with us here at Polebrook.
Kind regards,
Pamela


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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Polebrook Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Polebrook Nursing & Residential Home is calculated as follows: ( (247 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 309 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Polebrook Nursing & Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

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Jo

Job Title: Administrator

Joined: 2022

Hi, my name is Jo, I work in Reception at Polebrook Nursing Home. I have been here for a little over a year, however, I used to work here back in 2016, but I left to live in Sweden with my husband for a while. Whilst we were there I managed to complete my Degree and I graduated in 2018. I really love being back here and love interacting with the residents and their friends and relations on a daily basis. The environment here is very calm, relaxing and super welcoming and I love coming to work every day! In my spare time, I enjoy spending time with my family and walking my 2 dogs, Leo & Layla.


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Sharron Mabbutt

Job Title: Cook

Hi, I'm Sharron, and I've been working here at Polebrook for roughly 14 years now.
I've worked as housekeeper, in the laundry, as kitchen assistant over the years and I'm currently working as one of the cooks.
I enjoy working here at Polebrook because of the staff and residents.


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Tihimor Genkov

Job Title: Kitchen Assistant

Joined: 2018

Hi, I'm Tihomir.
I’ve been working at Polebrook for 3 years now. I first started as a carer and then moved onto feeding in the morning and at teatime.
I currently work as a kitchen assistant, and enjoy supporting the residents.
I enjoy cooking and gardening in my free time.


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David Parkinson

Job Title: Housekeeper

Hi, my name is David and I have been working at Polebrook as one of the housekeepers for a year now, which has flown by!
This is the second care home that I have been working at.
My favourite part about my job is talking to the residents when I come into work and having catch ups with them.
In my spare time, I enjoy sports, such as swimming and cycling.


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Maria Furlan

Job Title: Staff Nurse

Joined: 2019

Hi, my name is Mary I am a staff nurse here at Polebrook and have been here since September 2019.
I have been a nurse since 2015, and have been working in a hospital until 2019.
I am from a place near Venice in Italy, and have been living in England since 2015.
I cover both days and nights at Polebrook, so some days I feel like I live here!
In my spare time, I enjoy reading and watching TV.


Frequently Asked Questions about Polebrook Nursing & Residential Home

What types of Care is Polebrook Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Polebrook Nursing & Residential Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Polebrook Nursing & Residential Home have?

There are 50 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Polebrook Nursing & Residential Home?

Own Furniture if required, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Polebrook Nursing & Residential Home to the centre of Peterborough?

10.3 mile(s) as the crow flies, distance by road may be significantly further.